Global Vision-Property Management

PRO

PER

TY

MA

NA

GEM

ENT

Global Vision is the largest independent property manager nationwide and the fastest growing property management company in Romania. While possessing the capabilities of delivering integrated real estate solutions to medium and large-scale investments, from property development and building construction to property management, Global Vision has chosen in recent years to focus its strategic competences towards the property management industry.

Since its inception, Global Vision embraced an intelligent management philosophy, emphasizing commitment, hard work and flexibility, all underpinned by an undeterred vision to understand, commit to and fully embrace our clients’ business objectives.

We acknowledge that solid real estate investors and asset holders have a vested interest in the professional management of their properties as a key to returning a sustainable profit. Coupled with Global Vision’s proficient competencies, this market demand has driven us to expand the business and invest in a full-service, world-class property management business unit, covering the entire range of services, from facility and financial management to sales, leasing, marketing or legal services.

During the last six years, our focus on the property management activity has driven us much further than we initially anticipated, has motivated us to model industry standards and develop future professionals, able to discharge premium property management services and thus secure all stakeholders’ interests. Our initiative of founding the Romanian Institute of Property Management, an organization that will provide the substance and the best practices of the field, represents the most recent act testifying our constant commitment to outstanding property management services.

As the market grows more competitive and the clients become more demanding, our industry will certainly undertake challenging yet exciting developments. Global Vision is looking forward to being an active part of these developments, by continuously consolidating its business stature and exceeding expectations.

Sorin PredaManaging Director

CONTENTS

ABOUT

GLOBAL VISION

PROPERTY

MANAGEMENT

4

10

Specialized in integrated property development and property management solutions for medium and large scale investments

The operating business unit of Global Vision providing the entire range of property management services

MAjOR

PROjECTS

THE ROMANIAN INSTITUTE Of

PROPERTY MANAGEMENT

26

76

Comprehensive property management services for

office buildings, residential compounds, commercial

galleries, mixed-use facilities

The training and development corporate unit aiming to

model and develop property management best practices

and highly-qualified specialists

ABOUT

GLOBAL VISION

Global Vision is a group specialized in integrated real estate solutions for property development and property management of medium and large-scale investments.

global vision6

Global Vision is a group specialized in integrated real estate solutions for property development and property management of medium and large-scale investments:

office buildings, mixed development projects: office, commercial, residential, commercial properties: malls, parking buildings industrial properties: warehouses, plants, service areas.

Global Vision’s activity is structured on three interconnected areas of expertise:

Property DevelopmentProject Management & Building ConstructionProperty Management

Established in 2004, by a group of highly experienced specialists, with 30-year+ cummulated experience in the field of real estate development and management, Global Vision has been, over the years, instrumental in designing, delivering and supporting property infrastructure for some of the most prestigious private and institutional investors in Romania.

The fastest growing property management company in Romania, Global Vision has founded the Romanian Institute for Property Management, which aims to establish industry rigorous standards, to train and build a new generation of property management professionals, able to deliver the entire range of tasks composing one of the most important branches of real estate services.

Global Vision’s clients include private organizations and individuals, government institutions, and real estate developers who seek industry-leading experts with proven results, able to deliver cost effective property development and efficient property management services. The portfolio comprises Omnilogic, Vodafone, OMV, G4S, Willbrook International, Euromaster, Romanian Basketball Federation, Raiffeisen Bank, The Romanian Cricket Council, FAN Courier, Hewlett-Packard, National Bank of Greece, Upground Estates, Bancpost, Romtelecom, etc.

Indemnity InsuranceGlobal Vision understands that clients have a legitimate claim to safeguards. Consequently, they are provided with a Professional Indemnity Insurance per event and in annual aggregate throughout Romania.

ABOUT

GLOBAL VISION

Specialized in property developmentproperty management

for large scale investments

property management 7

MissionGlobal Vision is committed to a shared future where new communities and life supporting environments are developed for the use and benefit of individuals and organizations. Global Vision’s philosophy is that sound business relationships occur when both sides are deriving value from one another.

VisionGlobal Vision aims to become the most trusted real estate integrator in the region, by providing world-class property development, building construction and property management services.

On a medium term, the organization plans on becoming the premiere real estate resource, for medium and large-scale investments: office buildings, mixed-use development projects, commercial properties and industrial properties.

Working PrinciplesThe goal that drives Global Vision is to establish long lasting client relationships, built on exceptional customer understanding, superior services and, above all, trust, integrity and excellence.

The first working principle guiding the company is to continuously improve quality and introduce innovations and initiatives to cater to changing needs and trends in the property market, with the aim of providing the best solutions for clients.

Global Vision is committed to providing an ethical and professional service, entirely tailored on its clients’ needs.

Global Vision aims at full compliance and respect for all community, environmental and legal requirements.

The company strives at providing an inspiring, safe and healthy working environment for its employees, where every individual can professionally develop in line with the company’s objectives and their own career plans.

Global Vision aims to become the most

trusted real estate solutions’ integrator.

global vision8

Integrated real estate solutions for a property’s entire life

cycle

PropertyDevelopment

BuildingConstruction

Property Management

Global Vision regards its clients as partners hence its interest in identifying the needs corresponding to each stage of the property’s growth. In answering those needs, Global Vision has developed the required expertise to provide integrated property solutions, comprising property development, building construction, and property management.

Global Vision has a consistent portfolio encompassing all three aforementioned areas of proficiency. This allows the organization to grasp both the details and the whole property picture and to take advantage of every opportunity for creating value and delivering outstanding results.

Global Vision has secured its competitive advantage through modern management, hard work, commitment and flexibility, guided by a strict code of conduct, placing the company on the right path towards fulfilling its vision.

Focusing on quality and service commitment, standards compliance, technical competence, and professional training, the code of conduct influences the way the company works and relates with its customers.

Excellence is an advantage in itself, but in today’s world excelling in just one area is not enough. Global Vision believes in delivering the full package - integrated real estate solutions for a property’s entire life cycle.

Bucharest

Sofia

Belgrade

Budapest

BratislavaChisinau


Focused on standards compliance, technical

competence and professional training

Global Vision’s code of conduct requires the following are always observed:

Customer UnderstandingGlobal Vision defines customer understanding as a win-win approach. If the company provides clients with the optimal solution for their business they, in turn, will come back for future projects.

Standards Compliance & Quality ControlGlobal Vision’s accredited specialists and commitment to customer service ensures that manufacturer and industry standards are not simply met but are well exceeded. Global Vision has obtained the following accreditations: OHSAS 18000:2007, ISO 9001:2008, ISO 14001:2005, SA8000:2008.

Technical Competence & TrainingGlobal Vision’s code of conduct requires all project managers and engineers to be trained and have a minimum of 5 years experience of real estate development and network infrastructure. They must also have the relevant manufacturer product knowledge and training. Health & safety procedures are strictly followed to endorse industry recognized standards.

Project ManagementGlobal Vision has the knowledge, technical understanding, strong management skills and outstanding organizational competence required to deliver the complex multi-disciplinary activity of project management.

Customer ServiceAt Global Vision, customer service is everyone’s job, not a department’s. Each staff member is trained and committed to providing the best possible service to clients. Whether ensuring that service levels are met, or offering open, friendly advice, a client dedicated account manager will always be on hand.

Warranty Promise and Service Level AgreementGlobal Vision offers its clients very strong construction, systems and usage guarantee. Underwritten with vendors, based on back-to-back agreements, this warranty is one of the most comprehensive programmes available, combining all of the key elements of the infrastructure.

Manufacture Accreditations & Technology PartnersFor quality assurance of products used, Global Vision establishes partnerships with trusted industry leading manufacturers and distributors.All third parties are required by the manufacturers to complete extensive training to ensure familiarity and standards adherence.

PROPERTY

MANAGEMENT

Property Management is an operating business unit of Global Vision, providing a comprehensive range of property and facility management services to major clients such as BOB Tower, BOC Tower, Upground Residential, Olympus Tower, G4S, City Mall & South Center Parking.

global vision12

Full-service Property Management business unit

Global Vision is aware that property management is composed of an entire set of interconnecting activities that surpasses in scope and required expertise the facility management.

Consequently, the company has developed a full-service Property Management business unit that provides a comprehensive range of property and facility management services for private property owners, historic customers and new clients.

The Property Management division was set up to cater for the ever increasing property owners demand to manage their assets and maximize the income potential of their investments. This is particularly necessary for multi-tenant properties, such as office buildings, commercial buildings, industrial properties, residential and mixed-use buildings.

From facility management to procurement services, from tenants’ liaison to financial management, Global Vision combines all property management services under a single point of contact, increasing the property’s life span, improving services, increasing revenue base and maximizing customer satisfaction, while reducing clients’ costs.

Global Vision places a great emphasis on maximizing yields and takes pride in knowing that the assets entrusted to it benefit from outstanding management.

PROPERTY

MANAGEMENT


Bucharest

Sofia

Belgrade

Budapest

BratislavaChisinau

The Property Management division is structured on seven areas of activity, thus covering both landlords’ and tenants’ needs and requirements.

financial management

sales & leasing managementlegal management

facility managementadministration & it management

marketing & communication managementprocurement & supply-chain management

global vision14

Building management, technical maintenance,

safety & security, cleaning services

Property Management includes a complex set of services that requires close attention to both strategy and small details of a property’s daily life. One of the most important and visible part is Facility management.

Through this function, Global Vision makes sure properties are in great operational and physical shape, while the tenants benefit from uninterrupted comfort and safety. Department’s certified personnel supervises all service provision activities, manages all third-party property service providers, including the relevant tender processes. It develops and coordinates mandated maintenance to ensure full compliance with all safety laws.

The Facility management function of the Property Management department consists of:

Building management:Operational policies, procedures & formsManaging operations for legal licenses (ISCIR, PRAM, RSVTI)BMS (Building Management Systems) operation, maintenance and upgradeReception servicesSpace managementTransformation and repair projects managementOperational reporting and operational input for a varied range of developments

Technical maintenance:Technical policies, procedures & formsMechanical systems’ (HVAC, elevators) maintenancePower systems’ maintenanceLife and safety systems’ maintenance (smoke and fire detection, signage and evacuation)Business continuity plans and emergency scenariosTechnical reportingManaging subcontractors

Safety and security:Safety policies, procedures and forms24/7 security on-site24/7 security monitoring and intervention in case of emergencyManagement of control access facilities, including parking accessSecurity reporting

Cleaning services:Building cleanliness (interior and exterior, including façade)Façade cleaningGreen areas maintenanceWaste disposalSnow removalPest and rodent control

fACILITY MANAGEMENT

Facility Management

Cleaning servicesBuilding management

Technical maintenanceSafety and security

global vision16

Sales and leasing policies, tenants’ liaison, contract

monitoring

Global Vision is committed not only to maximizing profits for its clients, but also to lessening the burden they carry by taking responsibility for sales and leasing.

The Sales and leasing management function ensures a property maximizes its revenue potential. Its significant role becomes evident for multi-tenant properties such as shopping centers and residential buildings where tenant migration rate is higher and the rental term shorter.

The Sales and leasing team has been carefully selected to match Global Vision’s extensive portfolio, and comprises specialists with more than five years of experience gained with office, residential and mixed-use buildings management, within renowned regional and global real estate clients.

The Sales & leasing management function of the Property Management department consists of:

Sales and leasing policies, procedures and formsComplete sales and leasing services, from lease negotiations, to lease execution to renewalTenants’ liaisonContract monitoring and contract managementSales and leasing reporting and consultancy

SALES & LEASING MANAGEMENT

Sales & Leasing Management

Contract monitoring and contract management

Sales and leasing services

Policies procedures and formsTenants’ liaision

global vision18

Strategic property marketing,

communication and public relations

In order to become attractive and profitable, a property has to be marketed and communicated as a unique product that can answer the needs of the corresponding target.

The Marketing and communication management function delivers specific actions from product management (market survey, asset positioning, and pricing) to PR and communication deliverables.

Because Global Vision’s marketing and communication professionals have developed a consistent career within multinational companies, advertising agencies and real estate, they are able to both grasp the property’s competitive advantage and efficiently communicate it to its target.

The Marketing and communication management function of the Property Management department consists of:

Strategic property marketing:Market surveys and analysis, including competitive intelligence auditingPerformance benchmarkingAsset positioning and messagingTarget audience and tenant profilingPricingConsulting for amenities packages and sustainable product design

Communication and public relations:Communication and PR strategyCrisis management strategyMedia relations and site toursProperty literature, property stationery, sales support presentationsWeb-based communication servicesSales advertising

MARKETING & COMMUNICATION MANAGEMENT

Marketing and Communication Management

Communication and public relations

Strategic property marketing

global vision20

Asset and portfolio management, lease

audits, invoicing and collection

Global Vision continuously strives to lower costs for its clients and have therefore established strict financial controlling procedures in order to guarantee that funds are used properly and no unforeseen or unjustified overspending takes place.

Financial reporting is regularly performed so that clients are kept appraised on how finances are being used. Lastly, audits are performed to collate financial records and documents, to archive and systematize them, and to identify any possible issues.

The Financial management function of the Property Management department consists of:

Budgeting and financial controlling:Asset managementPortfolio managementPerformance benchmarkingLease auditsFacility auditsAnnual and monthly budgeting servicesSupplier audit and reportingCost management reporting and proposed cost-cutting scenariosFinancial records and accounting reports, including physical inventoriesFinancial reporting for building valuation purposes, loan or sales purposesFinancial reports on budget execution, financial statements and other reports for internal and external useEnsuring compliance with laws and regulationsEnsuring accountability and control

Invoicing and collection:Invoicing and collection policies, procedures and formsMonthly invoicing and contract follow-upInvoicing and collection reporting and consultancy

fINANCIAL MANAGEMENT

Financial Management

Budgeting and financial controlling

Invoicing and collection

global vision22

Acquisition policies, pricing

and contracting, management of

outside contractors

Global Vision succeeds in acquiring high quality products and services at competitive costs, thanks to its solid relationship with renowned suppliers.This allows the company to obtain better prices and achieve greater efficiency in the procurement and supply-chain management process.

Global Vision efficiently designs, plans and controls supply-chain activities, achieving the objective of creating net value, building competitive infrastructure and synchronizing supply with client and project demand.

Based on projections of future market prices and demand, Global Vision is able to optimize the level of inventory and minimize total costs during the course of a project.

The Procurement & supply-chain management is a function of the Project Management & Building Construction division and is discharged whenever the Property Management business unit requires it. The function consists of:

Acquisition management:Acquisition policies, procedure and formsPricing and contractingEquipment and material acquisition managementInvoicing and collection; reporting and consulting

External contractors’ management:Management of outside contractorsStocks and inventory managementStock management servicesIdentification and control of owner’s propertyEfficient stocks and inventory operation

PROCUREMENT & SUPPLY-CHAIN MANAGEMENT

Procurement and Supply-chain Management

Acquisition managementExternal contractors’ management

global vision24

24/7 help desk, virtual concierge,

IT & IS management

Global Vision considers excellent customer service to be essential to its win-win approach to business, since building trust, loyalty and a sense of security always translates into profitability for all stakeholders.

Therefore, Global Vision has designed and implemented a complete scheme of help desk and virtual concierge services, which raises tenants’ satisfaction and grows proprietor’s revenue.

The Administration & IT management function of the Property Management department consists of the following services:

Help desk:Call center services24/7 help desk servicesHandyman services (plumbing, electrical, mason and carpentry services)

Virtual concierge:Supply and provision of groceries, toiletries, etc.Cleaning and laundryCourier servicesTransportation servicesPersonal assistant servicesRestaurant reservations; business meetings; tickets and other entertainment requests

IT & IS management:Property management software implementation and upgrade

ADMINISTRATION & IT MANAGEMENT

Legal management, contracts and forms,

legal counselling

Global Vision acknowledges that its clients must rest assured that all contracts, procedures and policies generated by a property’s life cycle comply with all laws and regulations, and are designed to their profit.

Consequently, the company has built a team of legal advisers with significant experience in property development and property management, which can always deliver the most appropriate legal and contractual solutions.

The Legal management function of the Property Management department consists of:

Legal counseling and legal representationContracts and formsSpecialized counseling on specific issues (commercial, litigation, etc.)

LEGAL MANAGEMENT

Administration and IT Management

IT and IS management

Help deskVirtual concierge

MAjOR

PROjECTS

Global Vision’s clients include private organizations and individuals, solid investors, and real estate developers who seek industry-leading experts with proven results, able to deliver the entire range of property management services.

BOB TOWER

Global Vision delivers full property management services for the second largest office building in Romania, which comprises 50,000 sqm of office space and 17,000 sqm of developed land, and which required an investment of €50,000,000.

global vision30

BOB TOWER

In August 2010, Global Vision was appointed property manager for BOB Tower, the second largest office building in Romania.

For the next five years, Global Vision will provide the entire range of property management services: facility management (building and technical management as well as security and access control), IT management, leasing management, legal and financial management. Global Vision will also be responsible for the property’s marketing and communication, essential to deriving sustainable profit.

In terms of office space, BOB Tower is surpassed only by its twin tower, BOC Tower. It comprises 50,000 sqm of office space and 17,000 sqm of developed land and required an investment of €50,000,000.

The office building benefits from an outstanding location in one of the most coveted areas of Bucharest: the northern part of the city, between the most beautiful lakes of the area. More conveniently, this area is home to the most elegant residential villages as well as the busiest corporate HQs in the city. Its grandeur and sleek yet friendly design, together with the thousands of young rising managers, make BOB Tower one of busiest and beautiful landmarks of corporate Bucharest.

Global Vision had a significant involvement at each stage of the BOB Tower’s life cycle, consistent with its business vision of offering integrated real estate solutions. In July 2007, Global Vision was selected as General Contractor for BOB Tower, and finished construction in August 2008 after a focused effort of 13 months. The organization discharged property development and building construction tasks, such as project design, project management, technical installations and interior architecture.

Upon completion, Global Vision’s strong credentials and capabilities recommended the organization as the best property manager for BOB Tower.

BOC TOWER

Global Vision delivers full property management services for the largest office building in Romania, which comprises 60,000 sqm of office space.

global vision34

BOC TOWER

In August 2010, Global Vision was appointed property manager for BOC Tower, the largest office building in Romania.

For the next five years, Global Vision will provide the entire range of property management services: facility management (building and technical management as well as security and access control), IT management, leasing management, legal and financial management. Global Vision will also be responsible for the property’s marketing and communication, with the aim of achieving and maintaining 100% occupancy rate.

BOC Tower offers even more office space than its twin tower, BOB Tower. It has seven floors, with three levels of underground parking and a total area of 70,000 sqm, which required a €110,000,000 investment and 18 months of work. BOC Tower is located in the most coveted office location in Bucharest and provides world-class services to the corporate tenants occupying the 60,000 sqm of premium office space. Simply put, it redefines the standards of the corporate work environment.

The magnificent ground floor architecture accentuates the building’s beauty, while restaurants and coffee shops facilitate the fast-paced environment. A banking branch located conveniently in the building complements the financial needs of its corporate residents even further.

As in the case of BOB Tower, Global Vision’s involvement in the building construction had already a successful record. The company had previously won and fulfilled a building construction contract, which included installations and building technology activities.

Global Vision’s high-standard service and extensive capabilities recommended the company as the preferred property manager of the BOC Tower.

UPGROUND RESIDENTIAL

Global Vision discharges the entire range of property management services for Upground Residential, a luxury residential complex comprising 600 apartments developed on a total area of 130,000 sqm.

global vision38

In July 2011, Global Vision signed a 5-year contract with the Upground Residential owner, based on which the company delivers the entire range of property management services.

The property management contract covers facility management tasks (building management, technical maintenance, cleaning service and safety and security), IT & administration management (24/7 help desk, virtual concierge, handyman services), legal and financial management. Global Vision has also assumed marketing and communication and sales and leasing functions, and significantly contributes to returning a sustainable profit for its client.

Upground Residential is split into two of the city’s most luxurious condominium towers, delivering incomparable space, service and luxury. They comprise 600 apartment units, with 7,000 sqm dedicated to commercial and leisure facilities, a 3,000 sqm fitness center, school, kindergarten and medical facilities. Each residential unit has 17 levels and two underground parking levels. Additionally, a stylish hotel-like lobby with concierge services ensures both tenants and guests are taken care of.

Upground Residential has an area of 130,000 sqm and its construction was finished in early spring 2011. The property was largely sold out in advance of completion, as buyers realized that owning one of these extraordinary condominiums represents the quintessential lavish European lifestyle.

Global Vision is a genuine provider of real estate integrated solutions, possessing also an extensive expertise in building construction and civil engineering, built by its highly-qualified engineers and competent workers. That is why the organization had previously won the contract for delivering the installations and intelligent building technology systems for Upground Residential, a contract valued at €3,000,000.

When the building was finalized, the owner selected Global Vision to manage the asset, based on the organization’s excellent record as a property manager.

UPGROUND RESIDENTIAL

CORPORATE CAMPUS

OMNILOGIC

Global Vision is the property manager of the Omnilogic Corporate Campus, which includes two office buildings, a warehouse, a datacenter, and a parking lot with a total GLA of 25,000 sqm.

global vision42

In March 2011, Global Vision has signed a 5-year contract that covers the property management for Omnilogic Corporate Campus.

As a property manager for Omnilogic’s mixed-use facility, Global Vision has assumed facility management (building management, technical maintenance, safety & security, cleaning services) and IT&C management of all installed equipments.

With a total GLA of 25,000 sqm, Omnilogic Corporate Campus consists of two office buildings of 12,000 sqm, a warehouse of 3,000 sqm, a datacenter of 2,000 sqm (accredited by British Standard Institute with ISO 27000), and an 8,000 sqm parking lot.

Omnilogic Corporate Campus is one of the most treasured projects on which Global Vision has worked, since it embodies the organization’s business vision, focused on delivering the full package of real estate solutions, corresponding to each stage of property’s life.

In March 2007, based on the company’s technical expertise and solid development, the client chose Global Vision to undertake the complex project of designing and developing a new business infrastructure, which had to answer office, warehouse and data center needs. Global Vision’s involvement covered property development, construction project management, building construction & civil engineering. The company’s tasks included structure execution, building and installation construction, intelligent business technology systems, landscape architecture (interior & exterior gardens) design, as well as on-site civil engineering (roads, alleys, parking lots).

When the campus was finalized, Global Vision won the property management contract of the mixed-use complex, ensuring thus that the client will fully benefit from the investment.

CORPORATE CAMPUS

OMNILOGIC

OLYMPUS TOWER

Global Vision is the property manager of Olympus Tower, an AA-class office building comprising 25,000 sqm office space and hosting a single premium client.

global vision46

In January 2009, Global Vision won a 5-year contract that covers a large portion of property management service for Olympus Tower, and includes facility management (building management, technical maintenance, safety & security, cleaning services) and IT & admin tasks (24/7 help desk, handyman services, virtual concierge).

Olympus is a five-level, AA-class office building dedicated to a single client, and comprises 25,000 sqm and 9,000 sqm of developed land (landscape and parking). Olympus Tower benefits from an outstanding location in one of the most coveted areas of Bucharest: the northern part of the city, between the most beautiful lakes of the area. More conveniently, this area is home to the most elegant residential villages as well as the busiest corporate HQs in the city.

Olympus Tower serves as new headquarters of Bancpost, member of Eurobank EFG. Bancpost is one of the largest and most prominent banks in Romania, with over 3,700 employees, 285 branches, eight Regional Centers and twenty-five Business Centers. Established in 1991 as a full-service public bank, Bancpost became the first fully-privatized bank in Romania, in November 2002.

As in the case of the majority of projects for which the organization acts a property manager, Global Vision had been involved in the property development and building construction and civil engineering of the Olympus Tower. The company was in charge with entitlements and project design, as well as installations, interior architecture, on-site civil engineering and landscape architecture.

After delivering the building to the investor, Global Vision was selected as the fittest organization to provide property management services.

OLYMPUS TOWER

11 IUNIE OffICE BUILDING

Global Vision acts as property manager for 11 Iunie Office building, an eight-level construction finalized in 1997, which has a total surface area of 3,500 sqm and is rented to Hewlett-Packard.

global vision50

In January 2011, Global Vision signed a 3-year contract for the property management of 11 Iunie Office building, covering facility management services such as technical maintenance of elevators, generators, chillers, boilers, fire pumps & hydrants, fire detection, cleaning services, as well as security and access control management. According to the contract, the company is also in charge with the management of all relations with third-party suppliers.

With a total surface area of 3,500 sqm, 11 Iunie Office Building was finalized in 1997 and has eight levels, one underground and seven above ground.

The building is rented to Hewlett-Packard, one of the most prestigious multinational IT&C companies, active in 170 countries worldwide. Since HP’s core business is technology, it has strict requirements regarding the technical standards of its buildings, most important of which is staying continuously connected to its offices around the world, in order to run its operations smoothly.

For this reason, the owner of 11 Iunie Office Building needed to hire a property management company that could handle strict SLAs. The proprietor found out that Global Vision is responsible for the property management of the two biggest office buildings in Bucharest and Romania, as well as for mixed-use facilities, and was therefore convinced that Global Vision possesses the knowledge and the expertise required to successfully perform such a complex job.

11 IUNIE OffICE BUILDING

G4S

Global Vision delivers property management services for the G4S’ mixed-use business campus, which comprises an office building, a warehouse, and a cash processing center, with a total GLA of 5,000 sqm.

global vision54

In December 2009, Global Vision was selected property manager for G4S’ business campus, and currently discharges facility management services (building management, technical maintenance, safety & security, cleaning services) and IT & admin tasks (24/7 help desk, handyman services, virtual concierge).

With a total GLA of 5,000 sqm, G4S’ mixed-use facility is composed of a cash processing center, a warehouse and an office building, and required an initial investment of €2,000,000.

G4S’ business campus is one of the organization’s milestone projects, because it offered Global Vision the chance to prove once again that it possesses a global understanding and an extensive real estate expertise, that can grasp the big picture and make sure all stages of property growth are taken into account and efficiently acted upon.

In May 2009, G4S closed a deal with Global Vision, based on which the company delivered the entire range of real estate solutions, starting from property development and construction & civil engineering to project management. Its activities included identifying a strategic location for the campus, feasibility studies, land acquisition, infrastructure development and entitlements, project design. Global Vision was also in charge with structure, building and installation construction, as well as on-site engineering (roads, alleys, parking lots).

After 6 months, the company finalized the mixed-use industrial complex, presented its property management credentials, and persuaded the client that Global Vision is the property manager that could best answer the campus needs.

G4S

EUROMASTER

EUROMASTERGlobal Vision is the property manager of the new regional center of Euromaster, part of the Michelin Group. The facility is a 5,000 sqm turn-key industrial project that comprises an office building, a warehouse, and a vehicle service area.

global vision58

In October 2009, Global Vision was selected property manager for the newly built regional center of Euromaster. The property management contract focuses on facility management tasks: designing of technical policies and procedures, maintenance of HVAC, elevators, power systems, and life and safety systems’ (smoke & fire detection, signage & evacuation), business continuity plans and emergency scenarios, as well as technical reporting.

The campus is a mixed-use project built on 5,000 sqm and consists of an office building, a warehouse, and a vehicle service area. Euromaster regional center from Ghiroda, Timis County, belongs to a representative series of projects, which includes Omnilogic, G4S and FAN Courier campuses, and which embodies the organization’s business vision, focused on delivering the full package of real estate services, corresponding to each stage of property’s life.

Global Vision had a consistent involvement in the project’s development, and assumed responsibility for property development (market research, site selection, feasibility studies, land acquisition, project design, and infrastructure development), construction project management, structure execution and on-site civil engineering (roads, alleys, parking lots). The initial investment for developing the property amounted to €1,000,000.

Global Vision finalized the campus in 5 months and won the contract for property management, due to its extensive knowledge of the asset and outstanding record of discharging property management services.

EUROMASTER

fAN COURIER

Global Vision delivers property management services for FAN Courier’s new logistics center that comprises a warehouse, a service facility and an office area totaling 3,100 sqm.

global vision62

Global Vision won the property management contract for FAN Courier’s new logistics center. The agreement focuses on facility management tasks: designing of technical policies and procedures, maintenance of HVAC, elevators, power systems, and life and safety systems’ (smoke & fire detection, signage & evacuation), business continuity plans and emergency scenarios, as well as technical reporting.

Consistent with FAN Courier’s business strategy, the campus is a mixed-use turn-key facility that serves the western part of Romania, one of the most economically dynamic regions. It comprises 3,100 sqm and consists of a warehouse, a service facility and an office area.

The logistics center belongs to a representative series of projects, which includes Omnilogic, G4S and Euromaster campuses, and which embodies Global Vision’s business strategy of delivering integrated real estate solutions, managing the asset from its very inception until leasing it to the client.

Global Vision’s commitment to project success included land development tasks (market research, site selection, feasibility studies, entitlements, land acquisition, and infrastructure development), actual construction and civil engineering, as well as project management. The initial investment for developing the property amounted to €1,000,000.

Upon completing the campus after 6 months of work, FAN Courier authorized Global Vision to assume property management duties, taken into consideration the organization’s premium portfolio that includes some of the largest office and mixed-use buildings in Romania.

fAN COURIER

BASKETBALL ARENA

Global Vision is property manager of the Basketball Arena, a 2,000 sqm basketball facility, built on 10,000 sqm property, which is compliant with International Basketball Federation standards.

global vision66

In December 2009, Global Vision won the property management contract for the Basketball Arena, an agreement which included cleaning, security and access control, technical maintenance and IT and administration management services.

Located in Bucharest, within the largest national sports complex (Lia Manoliu), the Basketball Arena is the first Romanian basketball hall entirely and uniquely dedicated to this sport.

The new Basketball Arena has a 2,000 sqm surface area built on 10,000 sqm property, meets the highest standards in basketball and is fully equipped and compliant with FIBA standards for hosting international championships and prestigious basketball competitions. Its capacity exceeds 500 people. The Basketball Arena is the crown jewel of the Romanian Basketball Federation and its 75-year anniversary was highly celebrated with the inauguration of this exceptional and modern facility.

Due to Global Vision’s significant expertise in building different types of structures, as well as its diverse service offerings - property development, project management, building construction and civil engineering, property management, the company assumed a larger involvement in delivering the project. Global Vision’s responsibilities included complete restoration, capital repairs, roof renovation, fire protection systems for both metallic and non-metallic structures, façade renovation (including thermal isolation and aesthetic renovation) and a complete floor upgrade in accordance with the FIBA quality and elasticity standards. Moreover, Global Vision replaced all sanitary installations and installed the HVAC and power-supply systems. Global Vision’s engineers were also responsible for the 10,500 sqm vertical systematization and on-site civil engineering (repairing of roads, landscape architecture, alleys and parking lots). Based on organization’s outstanding track record in facility management, FRB entrusted cleaning, security and access control, technical maintenance and IT and administration management services to Global Vision.

BASKETBALL ARENA

SOUTH CENTER PARKING &

CITY MALL

Global Vision delivers property management services for City Mall, with a GLA of 50,000 sqm, and South Center Parking, with a GLA of 34,000 sqm.

global vision70

Global Vision has been acting as property manager for City Mall, being responsible for facility management (technical maintenance, building management, security and access control). Global Vision has also won the contract for South Parking property management, which covers facility management (technical maintenance, building management, security and access control).

City Mall has a GLA of 50,000 sqm and was finalized after 18 months of real estate development. City Mall is a unique and vibrant public place where people come to meet friends, find out the latest fashion trends, and enjoy an outstanding urban culture ambience. It is a place where different frames of mind can come together and take delight in countless flavors of their choice.

South Center Parking is the second largest parking building in Romania, with a GLA of 34,000 sqm and required a total investment of €18,000,000, made during 18 months of real estate development. South Center Parking was initially raised in order to serve only City Mall’s clients. It is located just across the street from City Mall and it is directly connected to the retail gallery’s second floor through an unconventional construction resembling a submarine.

Global Vision’s involvement in the development of both projects was decisive in winning the property management contracts, since the company acquired a comprehensive understanding of the assets’ needs.

For City Mall, Global Vision designed and implemented IT&C networks, security systems, access control, fire security, power and power back-up systems. Moreover, Global Vision signed on as project design and supplier of ITBS for South Center Parking.

The investor decided that it is important to extend the partnership with Global Vision as a property manager, since he needed reliable facility and administration management services for the assets.

SOUTH CENTER PARKING &

CITY MALL

PGV TOWER

Global Vision provides project management services for PGV Tower, an office building in downtown Bucharest that comprises 12 levels and 18,000 sqm.

global vision74

Global Vision has been acting as property manager for PGV Tower, with a contract that covers facility management (technical maintenance, building management, security & access control) and IT and administration management.

PGV Tower is a 18,000 sqm office building and datacenter, built on 12 levels. Formerly the headquarters of Bancpost (Eurobank EFG) and ERS, PGV Tower is one of the first AA-class office buildings developed in Bucharest and a landmark of its neighborhood.

Located two minutes away from the first mall ever to be opened in Bucharest, and the only one for four years thereafter, PGV Tower saw amazing population growth in the area in which was developed. The building’s 12 levels are silent witnesses to a demographic explosion of little or no precedence in post-revolution Romania.

Initially designed to become a luxury hotel for senators, PGV Tower has retained an innate beauty and sophistication true to its original purpose. The top floors of the tower feature spectacular full-floor luxury offices topped by a Parisian-style glass cupola.

Global Vision has provided PGV Tower with Intelligent Building Technology Systems. During the execution period, the company identified the asset’s characteristics and demands and made a competitive offer that won the contract for facility and IT and administration management.

PGV TOWER


PROPERTY MANAGEMENT

The Romanian Institute of Property Management aims to establish industry rigorous standards, to train and build a new generation of property management professionals, able to deliver the entire range of tasks composing one of the most important branches of real estate services.

global vision78

The fastest growing property management company in Romania, Global Vision has founded the Romanian Institute of Property Management, a training and development corporate unit aiming to establish rigorous industry professional standards, to train and grow a new generation of property management specialists, able to deliver the entire range of tasks composing one of the most important branches of real estate services.

Property Management is the science of managing the owners’ real estate through maximizing the income potential of their investment and building an excellent relationship with tenants and third-party suppliers.

As a business function, property management has been adopted by the Romanian real estate market once investors realized they needed dedicated specialists to increase the profitability level and to cater for the complex needs of office buildings, commercial facilities, residential campuses or mixed-use complexes.

Although there are clients and service providers who tend to interpret it as pertaining only to facility management, the Romanian Institute of Property Management is aware that property management includes an entire set of interconnecting functions, surpassing in scope and required expertise the facility management competence.

From facility management to procurement services, from tenants’ liaison to legal and financial management, from building management to sales & marketing management, a premium property manager must have the capability to integrate all services under a business division umbrella and deliver them efficiently. Far from being a simple service provider, the property manager must meet the interests of all stakeholders, and to secure the property’s profit.

The Romanian Institute of Property Management has assumed the challenging task of modeling and developing the professional standards and competences in a management service area still nascent in Romania.


PROPERTY MANAGEMENT

Focused on modeling and developing the

professional standards and competences


The Romanian Institute of Property Management has set up comprehensive training and career development programmes that address current and future property management professionals’ needs at all levels of seniority.

The training and career development programmes are structured on the eleven basic pillars composing the scope of property management:

Research and analysis

Strategy and planning

Financial and accounting

Property management

Facility management

Sales and leasing

Marketing and communications

Procurement and supply-chain

Customer service

Human resources

Legal and contract management

All training programmes include not only theoretical models and best practices, but also real-life case studies that contribute to a better understanding of the matter and function as a step-by-step practical guide for trainee’s professional path.

Training and career development programmes

answering professionals’ needs

at all levels of seniority

global vision80

4

3

2

1

introductory certificatein property management1

professional certificatein property management2

executive diplomain property management4

professional diplomain property management3

RIPM offers four professional qualifications, designed for practising property management specialists and managers aspiring to higher positions. The focus of our programmes is rooted in property management practice, from junior levels to senior and executive levels.

Our qualifications are integrated programmes, each comprising six courses (three compulsory courses and three electives) and balance your learning time between 60% case studies, exercises and applications with 40% theory and academic study.

RIPM QUALIfICATIONS


1. RIPM Introductory Certificate in Property Management

Prerequisites: University or baccalaureate diplomaNo previous experience necessaryLetter of reccommendation from current employer or academiaProficiency in English

2. RIPM Professional Certificate in Property Management

Prerequisites: RIPM Introductory Certificate in Property Management orMinimum 3-year experience in the property management industryLetter of reccommendation from current or former employerProficiency in English

3. RIPM Professional Diploma in Property Management

Prerequisites: RIPM Professional Certificate in Property Management orMinimum 5-year experience in the property management industry, at middle-management levelLetter of reccommendation from current employer or major clientsProficiency in English

4. RIPM Executive Diploma in Property Management

Prerequisites: RIPM Professional Diploma in Property Management orMinimum 5-year experience in the property management industry, at senior levelLetter of reccommendation from current employer or major clientsProficiency in English

global vision82

RIPM Research andanalysis

Strategy andplanning


Property management

Facility management

Scope Understand industries and markets

Develop strategies and action plans

Manage and evaluate financial performance

Develop and execute property and asset man-

agement strategies

Operate, maintain and adapt a real estate

facility to the market and the owner’s business

objectives

Business competency

Scan the environment for relevant informa-tion about specific in-dustries and markets.

Analyse and interpret available information according to specific business needs.

Drive, participate in and influence strategy formulation.

Design, ex-ecute and understand imple-mentation plans.

Understand and execute the budget-ing and financial controlling activities.

Lead and evaluate financial and accounting teams for profitable real estate asset management.

Identify and exploit property manage-ment op-portunities, calculate, reduce and manage risks.

Ensure the prop-erty’s full potential is achieved

Design and deliver profitable facility manage-ment services.

Effectively manage and evalu-ate facility manage-ment service providers.

RIPM Executive Diploma in Property ManagementCourses

3 compulsory courses (C) + 3 electives (E)

B2B market research and business intelligence.

Managing complexity in marketing research

(E)

Aligning real estate with business strategy

(E)

Investment real estate. Financ-ing and asset valuation

(E)

Real estate asset man-agement

(C)

Strategic facility manage-ment

(C)

RIPM Professional Diploma in Property ManagementCourses


Fundamentals of market and marketing research

II. Designing research that supports strategic

objectives(E)

Strategic management in property management

(E)

Strategic and financial plan-ning for property managers

(E)

Corporate property management. Managing

complex properties

(C)

Property and building administration. Building intelligence and smart

systems

(C)

RIPM Professional Certificate in Property ManagementCourses


Fundamentals of market and marketing research I. Analysing and interpreting

data

(E)

Implementing strategic objectives and goals

(E)

Financial control and ac-counting for non-financial

professionals

(E)

Property management intermediate level

(C)

Building maintenance for property managers

(C)

RIPM Introductory Certificate in Property ManagementCourses


Market and marketing research. Scanning the

environment

(E)

Entry level corporate and business strategy

(E)

Understanding basic financial statements

(E)

Property management introductory course

(C)

Facility management introductory course

(C)

RIPM QUALIfICATIONS

COURSE STRUCTURE


RIPM Research andanalysis

Strategy andplanning


Property management

Facility management

Scope Understand industries and markets

Develop strategies and action plans

Manage and evaluate financial performance

Develop and execute property and asset man-

agement strategies

Operate, maintain and adapt a real estate

facility to the market and the owner’s business

objectives

Business competency

Scan the environment for relevant informa-tion about specific in-dustries and markets.

Analyse and interpret available information according to specific business needs.

Drive, participate in and influence strategy formulation.

Design, ex-ecute and understand imple-mentation plans.

Understand and execute the budget-ing and financial controlling activities.

Lead and evaluate financial and accounting teams for profitable real estate asset management.

Identify and exploit property manage-ment op-portunities, calculate, reduce and manage risks.

Ensure the prop-erty’s full potential is achieved

Design and deliver profitable facility manage-ment services.

Effectively manage and evalu-ate facility manage-ment service providers.

RIPM Executive Diploma in Property ManagementCourses


B2B market research and business intelligence.

Managing complexity in marketing research

(E)

Aligning real estate with business strategy

(E)

Investment real estate. Financ-ing and asset valuation

(E)

Real estate asset man-agement

(C)

Strategic facility manage-ment

(C)

RIPM Professional Diploma in Property ManagementCourses


Fundamentals of market and marketing research

II. Designing research that supports strategic

objectives(E)

Strategic management in property management

(E)

Strategic and financial plan-ning for property managers

(E)

Corporate property management. Managing

complex properties

(C)

Property and building administration. Building intelligence and smart

systems

(C)

RIPM Professional Certificate in Property ManagementCourses


Fundamentals of market and marketing research I. Analysing and interpreting

data

(E)

Implementing strategic objectives and goals

(E)

Financial control and ac-counting for non-financial

professionals

(E)

Property management intermediate level

(C)

Building maintenance for property managers

(C)

RIPM Introductory Certificate in Property ManagementCourses


Market and marketing research. Scanning the

environment

(E)

Entry level corporate and business strategy

(E)

Understanding basic financial statements

(E)

Property management introductory course

(C)

Facility management introductory course

(C)

Sales and leasing Marketing and communications

Procurement and supply-chain Customer service Human resources Legal & contract

managementUnderstand, execute and manage a profitable real

estate sales process

Develop marcom strate-gies and implement

integrated marcom plans

Understand procure-ment and supply-chain, negotiations and best

practices

Create and manage customer-focused teams

and organisations

Drive and implement organisational develop-ment through human

resources

Understand legal issues, effectively execute

contract management

Under-stand specifics of sales and leasing in the real estate environ-ment.

Design custom-ised sales processes, man-age and evaluate cross-or-ganisation-al sales teams.

Drive, par-ticipate in and execute integrated marketing communica-tions plans.

Man-age and evaluate advertis-ing agen-cies and internal marcom teams.

Identify the most impactful optimisa-tion oppor-tunities in supply-chain.

Profitably manage and evalu-ate your procure-ment teams and supply-chain members.

Understand the various dimensions of customer service in the property management industry.

Develop and imple-ment a customer-focused approach at all customer touch-points.

Understand the differ-ent roles and respon-sibilities of human resources in the prop-erty man-agement industry.

Manage and evalu-ate the HR depart-ment’s activity and per-formance.

Under-stand contract manage-ment and ensure compli-ance with the terms and con-ditions.

Effectively manage contract creation and execution for maximis-ing financial perfor-mance and minimising risks.

lManaging and servicing

international key ac-counts in real estate

(C)

Leading and working in multifunctional marcom

teams

(E)

Aligning supply-chain management with corpo-

rate strategy

(E)

Achieving profitable custom-er-focused organisations

(E)

Human relations for property and asset

managers

(E)

Authoring and negotiat-ing complex property

management contracts

(E)

lSelling through different channels. Managing real

estate sales teams

(C)

Value-based B2B market-ing for non-marketing

professionals

(E)

Using supply-chain management as a com-

petitive advantage

(E)

Achieving customer excel-lence in property manage-

ment

(E)

Performance and talent management in human

resources

(E)

Contract management. Service level agreements

and performance

(E)

lSolution selling in real

estate

(C)

Integrated marketing communications for real

estate properties

(E)

Operational excellence in procurement and supply-

chain management

(E)

Quality teams and customer care

(E)

Understanding human resources in property management: recruit-ment, selection and

development(E)

Legal aspects. Landlord and tenant

(E)

lFundamentals of sales in

a B2B environment

(C)

Fundamentals of marketing and branding

(E)

Fundamentals of supply-chain management

(E)

Customer service at a glance. Complaints man-agement, wired customer

service(E)

Human resources intro-ductory course

(E)

How to read and interpret a contract

(E)

BOC Tower, 3 George Constantinescu7th Floor, 2nd DistrictBucharest, Romania

Telephone: (+40) 21 316 70 01Fax: (+40) 21 316 70 02

E-mail: [email protected]

www.globalvision.ro

www.globalvision.ro

Real Estate

Global Vision-Property Management