Visual Integration to Public

Grievance Services for Unique

Identification Authority of India

(UIDAI)

Objective

This Approach document presented by PeopleLink is for offering a customized & completely

white labelled product for Unique Identification Authority of India (UIDAI), to create a

comprehensive Public Grievance solution. The solution offered aims at powering the

Information, Education and Communication (IEC) Strategy of UIDAI. The Integrated Public

Grievance solution shall -

Educate all the partners and residents so as to make them aware of the various usages

and benefits which can be derived from Aadhaar.

Disseminate information regarding the applications of Aadhaar so that benefits of

government and other schemes reach the intended beneficiaries.

Offer the option of ubiquitous visual enablement for the beneficiaries to lodge, track

and get their grievances addressed.

Project Approach

Beneficiaries of the UIDAI services can video call the central support teams or the Block

Officer of their locality, instantly at their own convenience either from their desktop / laptop,

smart phones or specialized UIDAI multipurpose Kiosks enabled with PeopleLink video call

facility.

PEOPLELINK VIDEO INTEGRATION WITH UIDAI MULTI PURPOSE KIOSK FOR EFFECTIVE PUBLIC INFORMATION & GRIEVANCE SERVICE

This Diagram is to represent a possible Integration scenario. Images used do not s ignify any particular partnership and are purely for a concept representation purpose.

Extended Interactivity

UIDAI can consider further interactivity and comprehensiveness by co-developing an

Application for achieving several objectives including a video call facility even at low

bandwidths, considering its pan India deployment, even in those areas with very limited or

basic Infrastructure set ups.

PeopleLink video call solution has a capability of offering ubiquitous video to all the

beneficiaries across the world over any platform for redressing their grievances.

LAPTOP / DESKTOP

MOBILE / SMART PHONE

KIOSK

About PeopleLink

Founded in 2007, PeopleLink has emerged as India's first ISO 9001-2008 certified Video

Conference Company. It has marked an exponential 108% growth Y-o-Y from the past 5

years. A pioneer of modern video technology, PeopleLink, after accomplishing its pan India

coverage is now expanding its Global operations. Its range of offerings includes next

generation Video technology and Audio Video peripherals across a wide range of focused

industry verticals. PeopleLink offers the most robust customer / partner service in the Industry

today. PeopleLink has a strong and agile partner network to connect with our esteemed

partners across 25 countries globally.

For more information, please visit www.peoplelink.in