Presentation

‘ THE IMPORTANT OF SERVICE EXCELLENT’

KRISNA RISTANTI

OFFICE ADMINISTRATION

19

Definition of

Service Excellence

Excellent service is the best service that the

company provides to meet the expectations and

needs of the customer, whether the customer

within the company and outside the company.

4. To provide high quality services to customers.

1. To avoid demands that do not need later to the manufacturer.

5. To maintain customer.

3. To create the trust and satisfaction to customers.

2. To ensure that customers feel cared for all his needs.

Service Process

a. Core service

b. Facilitating service

c. Supporting service

1. Attitude

3. Attention

2.Action