Header

• IMAGE

Streamlining HR for Future Success

Denise Kennedy, FCIPD, MSc, PC.dpHead of Human Resources

National Tourism Development Authority

• 8 million visitors

• 220,000 employees

• 11% of the working population

• €7.7 billion to Irish economy

• 4% of GNP

• €1 = .23c

• 1m Tourism Expenditure = 29 Jobs

Header

Content Content

Strategic Objective: Driving Tourism

Sustaining Communities

1. Ireland successfully and consistently delivers a world-class visitor experience

2. Ireland’s tourism sector is profitable and achieving sustainable levels of growth

3. Communities in Ireland are facilitated to play an enhanced role in developing tourism in their locality, and tourism in turn, plays its part in strengthening and enriching local communities

4. Ireland’s natural environment is recognised, valued and enhanced as the cornerstone of Irish tourism

Fáilte Ireland as an Employer

2014 2017 2025

Foreign Earnings €3.6 billion

€4.2 billion

€5.0 billion

Tourism Employment 205,000 230,000 250,000

Visitor Numbers 7.6 million

8.2 million

10million

• 350 Staff• 30 Tourist Information Offices• 6 Regional Hubs• Since 2006, 9 smaller organisations

amalgamated into Fáilte Ireland• Public Sector • Emerging from severe austerity measures• Sister organisations Tourism Ireland, Tourism

Northern Ireland

Innovation ● Partnership ● GrowthCommunication

System Upgrade

Compliance & Legislation

• EU Working Time Directive 2003

• The General Data Protection Regulation (GDPR)- 2018

ProcessesPeople

Technology

Communications

Change Management

1. Strong supplier relationship

2. Clear vision of end goal

3. Key resources in-house

4. Internal change management

communications plan

5. Phased implementation approach

Benefits

• Supports HR as a strategic function

• Easy access to real-time business insight

• Empowering line managers –

compliments Business Partner Approach

• Increased employee engagement

• Increased security with Tier II ISO 27000-

ISO 27001 data centre

Looking to the future

• Transform the employee experience with mobile

• Drive engagement further

• Introduce Talent and Performance Management

• Business Insight – enabling leadership with more informed decision making

Thank you

I look forward to welcoming you to Ireland!

CoreHR Stand 314