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Presentation about Agile Change Center @ SwCG Innovationsdag 2014-04-24 in Malmoe. SwCG Swedish Consulting Group is one of the fastest growing companies in Sweden. We’ve been in business for 7 years and are currently located in Sweden at 5 locations - Stockholm, Gothenburg, Växjö, Linköping, Malmö and in Oslo, Copenhagen and Shanghai.
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Agile Change CenterHow to implement change in an
agile wayOla Morin
Change management is ….
… a change in daily behavior!
I UNDERSTAND THE PROBLEM
I KNOW THE SOLUTION
.. but still – I DON’T DO IT!
Getting from the CURRENT state to the WANTED state
Prepare Unfreeze Move Refreeze
Kurt Lewin 1951
CURRENT WANTED
The Kübler-Ross grief curve
Denial"This isn't really happening." Anger
"This is happening, but it shouldn't be and it's ______'s fault."
Depression"This is happening and it's awful, and there's nothing I can do about it."
Bargaining“This is happening, but perhaps we can go back to ...”
Acceptance"This is happening and it's OK. Life goes on. What's next?"
Mor
ale
/ per
form
ance
Time
The Satir Change Model
Change Vs. transition
Ingredients for a sustainable transition
Understanding the purpose
Symbolic leadership
Problem / Solution mindset
Visibility and transparency
Measurements driving change
Do – Learn – Adapt attitude
What does this has to do with agile?
Agile approach to change backlog
Small iterations
Removing impediments
ACC
9
MANAGEMENTTEAM
ORGANIZATION
TRANSITION OWNER
TRANSITIONTEAM
ACC BOARD
CHANGE ITEMS
IMPLEMENTED CHANGES
PROBLEMS, NEW IDEAS
REQUESTED CHANGES KPIS
Sprint example for ACC
But how to make change happen?
Prepare Unfreeze Move Refreeze
Sprint Zero
Sprint 1 … Sprint
NSprint N+1
Prepare/Sprint Zero
Define change Plan change
Create materials
Unfreeze
Make aware Create motivation/
acceptance
Transition team Management team Organization
Move
Change behaviors Maintain motivation/
acceptance
Keep up the momentum
Ensure consistency of
message
Verify that changes are being made
Celebrate quick wins and successes
Support, coach, train, be available
Remove obstacles
Close the old
Refreeze
Reinforce behaviors Reinforce motivation/
acceptance
Watch out for ’elastic
bands’
Reward the wanted
behavior
Story telling
Use new language
Continue to remove
obstacles
Don’t celebrate victory too early
Agile Change Center
How to implement change in an agile way
Ola Morin
2014-04-24 @ SwCG
