Public service co design and information reuse practices

Madarász Csaba - opengovernment.hu

Public service co-design and information reuse practices

Best practices from Canada Australia and New Zealand2015.11.10 – NKE WUD2015, World Usability Day 2015


Public service reform and communication technologies

The rise and increasing pervasiveness of digi tal media have dissolved the many technical barriers to widespread and sustained citizen involvement in actually co-producing and co-delivering public services. Pioneering initiatives, in turn, are also thawing the cultural barriers among professional public administrators to engaging and co-designing public services with non-expert citizens.


CO-DESIGN The premise is that ‘users’ become partners


Co-design – the issue

Nobody knows better how services can be improved than the people who use them and the front-line staff who provide them.

Co-design offers a structured approach to harnessing the best ideas from the people who will ultimately use and deliver the service.

The result: better and more cost-effective serviceshttp://www.govint.org/co-design/


CO-PRODUCTION

A co-production initiative involves citizens—as individuals or in groups—in creating a service to be used by others. These can involve either short-term or long-term participation.

Co-production – the personas of citizens

As explorers, citizens can identify/discover and define emerging and existing problems.As ideators, citizens can conceptualize novel solutions to well-defined problems.As designers, citizens can design and/or develop implementable solutions to well-defined problems.As diffusers, citizens can directly support or facilitate the adoption and diffusion of public service innovations and solutions among well-defined target populations.

http://www.businessofgovernment.org/report/engaging-citizens-co-creation-public-services


CO-DELIVERYtoday’s citizens, their families and friends already play a greater role in improving public services than many professionals realise.


A new name for an old formExpertise

and knowledge

Skills

Time

Co-operation with the service process

Public commitmen

t


Some patterns for collaboration (in IT)


CO-ASSESMENT

Co-assessment involves citizens working alongside professional staff and managers to help organisations to better understanding how they feel about services. It offers an ‘insider view’ often lacking in formal assessment


Can we call it: Participation?Feedback?Watchdog? Consultation?

• Clearer lessons on how to improve quality of life, by focusing on outcomes that citizens care most about;

• Direct feedback on what users and other citizens do NOT value and might therefore be cut;

• Greater understanding of HOW services should be provided to better meet users’ needs;

• Insights into how more community resources might be tapped, through feedback on where service users and other citizens would be willing to offer to co-produce services.


What is new?Building trust more systematically into citizens and their power, knowledge expertise will bring rewards!


Both sides of an issue

•Hackdays, Hackathons•Codefests•Write-a-thon•Co-Desing •Datafest•Apps contests

•Volunteers in hospitals• Information provision for migrants•Watchdog organizations•Everyday volunteering•OGP


Canada

Hack the government Codeweek, The Web Experience ToolkitUX Toolbox


Experiences from Canada


Appathon - Canada

• To encourage the meaningful and productive use of federal and other data, CODE aims to inspire innovations along three themes: Youth, Commerce, and Quality of Life.

• CODE competitors can apply to participate in person …and partner hubs in various locations, or they can participate online from their homes, schools, or local coffee shops.

• the Action Plan on Open Government 2.0 specifies ways the federal government is working towards creating a more open and transparent government and maximizing the sharing of government information and data.


The Web Experience toolkit - Canada


British Columbia UX Toolbox - Canada




British Columbia UX Toolbox - CanadaUser Experience StandardsGuidelines










AustraliaDigital Service StandardGovHack


Digital Service Standard - Australia








GovHack- Australia


GovHack- Australia


New Zealand Government Web Toolkit


Government Web Toolkit – New Zealand

https://webtoolkit.govt.nz/standards/web-usability-standard-1-2/


Better information for Everyone – New Zealand

https://www.hrc.co.nz/files/5014/2397/6957/web-Access_Summ.pdf

Better Information for Everyone:Disabled People’s Rightsin the Information Age


Government Web Toolkit – New Zealand


Government Web Standards – New Zealand


Hungary A few bytes of reflection


What about Opengovernment.hu?


Co-design, Co-deliver OGP commitments1. Making local governments’ practice regarding publicity and information disclosure

more efficient 2. Developing the graphic presentation of data on the draft central budget and its

amendments, and on the implemented central budget3. Making the communication with third parties representing private interests more

transparent at public administration bodies 4. Ensuring training elements on freedom of information in the training system of

public administration organizations5. Information dissemination related to corruption prevention and integrity6.Developing a website supporting public consultation on legislative and

strategic drafts7. Improving the searchability of records and decisions made at sessions of municipal

councils 8.Developing a mobile phone application facilitating easier access to police

organizations and better communication between the police and citizens


Opengovernment.hu approach

The bottom up design process of specific commitments

Collaborative events – a community of citizens and professionals

Extending the meaning of OGP to public service reform (not only corruption)

Connecting the anti-corruption and participation + IT professionals


We need more balance and wisdom


Adaptation of innovation in knowledge management

1. The Power of Information Task Force – review existing guides, regulation and practices from Human Rights, international experiences and citizen consultations

2. Central approach to support web accessibility and usability (Standards and Guides) from a citizen centered view.

3. Framework / initiative for citizen contributions and participation in co-assesment, co-delivery, co- design (even political support). Official channel – even in „burocracy reduction theme”

4. Practical guides, learning materials about citizens engagement for public service (NER?)

5. Have a policy and a dedicated team to look for and find existing software for reuse (plenty of other governments developed, well documented code is on Github)

Madarász [email protected]

Thanks for your attention!

Looking for your questions!

mailto:[email protected]




Tervezés

A munka elkezdésétől látványos, szélesvásznú témákat használhat, amelyeket a stílusának megfelelően egyszerűen módosíthat is. Minden téma számos színváltozatot tartalmaz, amelyeket keverhet és egyeztethet.

Új funkciók, például az Alakzatok egyesítése és a színeket egyesítő Színátvivő nyújtanak új lehetőségeket a terveihez.

Elrendezéseit, fényképeit és diagramjait másodpercek alatt tökéletesen sorba állíthatja az igazító és az intelligens segédvonalakkal.


Lenyűgöző hatás

A továbbfejlesztett előadói nézet új eszközökkel biztosítja, hogy kézben tartsa az irányítást. Az új Automatikus bővítés funkció a megfelelő beállítások alkalmazásával leveszi a válláról a megjelenítés gondját, így Önnek csak az előadásra kell összpontosítani.

• Dia nagyítása – Segítségével közönsége jobban összpontosíthat elképzeléseire. Egyszerűen kattintson egy adott diagramra, ábrára vagy grafikus elemre a nagyításához vagy kicsinyítéséhez.

• Diaválasztó – Ez a funkció lehetővé teszi a felhasználónak, hogy más diákat keressen, és közöttük tallózzon anélkül, hogy kilépne a Diavetítés nézetből. A közönség eközben csak a bemutatott diát látja.


Közös munkavégzés

Egyidejűleg szerkeszthet másokkal különböző számítógépeken, és a továbbfejlesztett megjegyzéskezeléssel véleményt is cserélhet.

A megosztás egyszerű. Ha közönsége nem is rendelkezik PowerPointtal, egyszerűen a böngészőjükre vetíthet az Online bemutatóval.

Egyidejűleg, különböző helyeken dolgozhat együtt másokkal, akár az asztali PowerPointot használja, akár a PowerPoint Web App alkalmazást.


PowerPoint 2013

Gyönyörű bemutatókat hozhat létre, egyszerűen megoszthat és együttműködhet másokkal, és profi előadást tarthat a korszerű bemutatóeszközökkel.

További tudnivalókért tanulmányozza a PowerPoint Első lépések központját.(Kattintson a nyílra Diavetítés módban)

http://o15.officeredir.microsoft.com/r/rlid2013GettingStartedCntrPPT?clid=1038

http://o15.officeredir.microsoft.com/r/rlid2013GettingStartedCntrPPT?clid=1038

Presentations & Public Speaking

Public service co design and information reuse practices