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Collaborative InnovationBetween Clients and Service Providers
Tony Morgan, July 2016 for ISSIP Speaker Series Call
© 2016 IBM Corporation
Innovation
2
Introduction
• 25+ Years Experience in IT industry
• Chief IT Architect for large IBM Clients
• IBM Innovation Leader for Global Bank
• GTS Client Chief Innovation Officer for UK & Ireland / Europe
• Co-Developer and Leader of IBM Technical Leaders Innovation Master Class
• IBM Sabbatical – including Visiting Roles at University of Leeds and Loughborough University in the UK
© 2016 IBM Corporation
Innovation
5
Defining Innovation…
Example - “Innovation is about using new and different technologies to reduce cost and/or increase revenue” (Bank CIO)
As many definitions as clients…
© 2016 IBM Corporation
Innovation
6
1. Agree a joint definition of innovation (WHY)
2. Define areas of scope (WHERE)
3. Identify key innovation themes (WHAT)
4. Agree owners, action plan and deliver (HOW)
5. Agree sponsorship and governance (HOW TO KEEP IT GOING)
Taking a Structured, Systematic and Simple Approach
© 2016 IBM Corporation
Innovation
7
Innovation For and With Our Clients
1. Innovation FOR the client• Innovation built into core solutions, products,
services and transformation programs • Systematic and continuous product and
service improvements
• Development and delivery of new service delivery capabilities aligned with client needs
• Account Delivery Leader Owns This
2. Innovation WITH the client• Innovation agenda developed in context of
client’s business • Addressing client needs with proven IBM
capabilities and/or developing new capability
• Supported by depth and breadth of IBM research, offerings & delivery
• Overall Account Leader Owns This
© 2016 IBM Corporation
Innovation
8
Engagement and Fast Track Mechanisms
InnovationWorkshops
IntelligentCost Reduction
Cloud AdoptionWorkshop
InnovationDays
Mobile AdoptionWorkshop
InnovationBriefings
Example Innovation Events
SecurityWorkshop
Extreme BlueProjects
First of a KindProjects
Emerging TechServices Projects
SPEEDPoCs
Example Innovation Programs and Projects
IBM Client CentreSW PoC / PoTs
IBM LabHW PoC / PoTs
Innovation JamsIdea Labs Hackathons
TechnologyInnovationExchanges