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Loss of employee loyalty in a changing worldLoss of employee loyalty in a changing world
Steve Anderson – IT Partner EMEA, Davis Langdon LLP
STEVE ANDERSON
Over 15 years working in IT Held in a variety of technical roles before rising into
management – currently studying for my MBA Worked across many sectors including engineering,
manufacturing, transport, retail, high-tech,
management consultancy, finance, construction and
business services A ‘turn-around’ CIO
WHAT WE ARE
Davis Langdon is a multi disciplinary firm of client focused specialists, highly experienced in all areas of the built environment, with an in-depth knowledge of procurement, development, finance and construction delivery processes.
WHERE WE ARE
Davis Langdon are established in all major economic
clusters, nationally and internationally
QATAR
DUBAI
BAHRAIN
LEBANON
BRUNEI
CHINA
HONG KONG
MALAYSIA
PHILIPPINES
SINGAPORE
THAILANDVIETNAM
AUSTRALIA
NEW ZEALAND
SOUTH AFRICA
BOTSWANA
USA
SPAIN
POLAND
FRANCE
ENGLANDSCOTLANDWALES
EGYPT
KOREA
WEST AFRICA EAST AFRICA
IRELAND
CZECH REPUBLIC
Global reachGlobal reach Local deliveryLocal delivery
Europe/ Middle EastOffices: 33Staff: 1350
Asia PacificOffices: 18Staff: 960
AustralasiaOffices: 13Staff: 170
AfricaOffices: 14Staff: 160
USAOffices: 6Staff: 60
A (RAPIDLY) CHANGING WORLD …
Global issues Security, security, security… 11th September 2001 Secularism Terrorism War Capitalism Globalisation
Business issues Industrialisation Nationalisation Privatisation Re-engineering De-layering Empowerment Outsourcing Off-shoring
BUSINESS SECURITY NEEDS
Protect data – loss, integrity, access Backups & archiving Anti-virus & anti-malware Network access & authentication
Technology is the answer? Intellectual property – the lost promise of KM The bottom line…
No such thing as absolute security – manage imperfections Unlimited potential for investing in IT ‘solutions’ – cost vs. risk YOU (human beings) are the weakest link!
INDUSTRY OPINION
“Insiders, not crooks, still biggest security threat” – 27 Aug 2004
“You are still the weakest security link” – 5 Aug 2004
“Greatest security risk: Social engineering, says Gartner” – 1 Nov 2004
IMPACT ON EMPLOYEE LOYALTY?
Trust – rise of redundancy and illusion of job security Transience – multiple jobs and even careers the norm Footloose – greater mobility and location flexibility Skills – birth of knowledge/information worker Knowledge – recognised as key competitive factor Intellectual property – how is this managed/controlled Culture – “herding cats” or “nailing jelly to a wall” Conclusion – loyalty is a product of motivation
THE HUMAN FACTOR
“to really screw it up you need… a human being” Ignorance is bliss … but not an excuse Ineffective security
Security is obstructive – busy, busy, busy Security is anti-social – trust no-one Security is inhuman – more than a number Security is oppressive – police state
Make it automatic, simple and painless Taking it seriously – the real motivators
MOTIVATION?
Negative Security policy Police state Risk Threats Fear
Positive Awareness Education Understanding Simplicity Habit
INDUSTRY OPINION
“Companies still fail to take security seriously” – 6 Sep 2004
“IT security culture must start from the top” – 23 Sep 2004
MANAGEMENT vs. LEADERSHIP
Management Behaviour
Attitude
Values
Beliefs
Leadership
The human ‘iceberg’
SUMMARY
Change today is inevitable – become adaptable Focus on real business risk – balance against cost Effective security is 20% technology & 80%
leadership – beware the security ‘arms race’ Key management elements
Understand, accept and accommodate the human factor Raise awareness and educate continually Encourage the appropriate behaviours through leadership Design practical policies – monitor and police (soft) Keep it current and applicable
