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INTERVIEW SKILLS JEREMY DUTTON PROGRAM FACILITATOR INTEGRATED MENTORSHIP PROGRAM WHA T YO U NEED T O SA Y TO G ET THE JOB

Interview Skills (Presented for the Penbrooke Community Association)

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Immigrant Services Calgary participated in a Job Fair with the Penbrook Community Association. I was asked to deliver a short presentation on Interview Skills.

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Page 1: Interview Skills (Presented for the Penbrooke Community Association)

INTE

RVIEW

SKILLS

JEREMY DUTTON – PROGRAM FACILITATORINTEGRATED MENTORSHIP PROGRAM

WH

AT

YO

U N

EE

D T

O S

AY

TO

GE

T T

HE

JO

B

Page 2: Interview Skills (Presented for the Penbrooke Community Association)

BUT FIRST!!!

• Submit your resume in WORD format only.

• No PDF’s, they are not “searchable” by many Applicant Tracking Systems

• Whatever you do, BE ON TIME. 10-15 minutes early.

Page 3: Interview Skills (Presented for the Penbrooke Community Association)

PRE-INTERVIEW

Read the job posting!

Re-read the job posting!

Read the job posting again!

A job posting isn’t something to be casually glanced at—it’s exactly what the employer has told you he or she is looking for in a candidate.

Understand exactly what the job entails. Be prepared, by doing prior homework, to talk about everything that is mentioned in the job posting, particularly duties and responsibilities

Look for patterns, repeated words, and phrases.

Page 4: Interview Skills (Presented for the Penbrooke Community Association)

READING THE JOB ADCore Responsibilities

 

Produce all types of standard CADD deliverables for the pipeline department.

Back draft all pipeline CADD deliverables.

Coordinate with other disciplines when directed.

Ensure conformity with project scope, specifications, standards, drawings, and other documents.

Understanding of Engineering drawings from Vendors and other disciplines.

Ensure conformity to standards and execution of work for Quality Assurance.

Adhere to company and client policies, procedures and proper design and engineering practices.

Ensure consistency of design throughout the project.

General knowledge of pipeline and piping materials and components.  

Qualifications

 

Diploma in Design and Drafting Technology from accredited College or University

Strong working knowledge of AutoCAD 2012

Strong written and verbal communication skills

Survey/mapping understanding is an asset

Page 5: Interview Skills (Presented for the Penbrooke Community Association)

READING THE JOB ADCore Responsibilities

 

Produce all types of standard CADD deliverables for the pipeline department.

Back draft all pipeline CADD deliverables.

Coordinate with other disciplines when directed.

Ensure conformity with project scope, specifications, standards, drawings, and other documents.

Understanding of Engineering drawings from Vendors and other disciplines.

Ensure conformity to standards and execution of work for Quality Assurance.

Adhere to company and client policies, procedures and proper design and engineering practices.

Ensure consistency of design throughout the project.

General knowledge of pipeline and piping materials and components.  

Qualifications

 

Diploma in Design and Drafting Technology from accredited College or University

Strong working knowledge of AutoCAD 2012

Strong written and verbal communication skills

Survey/mapping understanding is an asset

Page 6: Interview Skills (Presented for the Penbrooke Community Association)

CONCLUSIONS FROM JOB AD

YOU CAN HAVE LOTS OF CADD/AutoCAD, or other drafting experience.

BUT….BOTTOM LINE

If you cannot “speak to” or “provide” examples of how you have done so while: working with other disciplines/stakeholders; while maintaining consistency and quality; and actually delivering a result, you will NOT BE SUCESSFUL in the INTERVIEW.

Page 7: Interview Skills (Presented for the Penbrooke Community Association)

CONCLUSIONS CONTINUED….

BOTTOM LINE

Anyone can say they:

- “Work well with others.”

- “Have strong communications skills.”

- “Are detail orientated.”

YOU NEED TO DEMONSTRATE IT, OR “PROVE IT.”

Page 8: Interview Skills (Presented for the Penbrooke Community Association)

PREPARE

In the heat of the moment, under stress, etc., it is hard to come up with an answer if you have not previously thought about it. Especially if it is not an prime area of your experience (customer service, etc.).

- Write down your examples, practice them before a mirror, spouse, friend, etc.

- Time them, make sure you are not “running on.”

- Be prepared to explain your resume, your motivations/reasons for changing jobs.

Page 9: Interview Skills (Presented for the Penbrooke Community Association)

WHAT TO BRING

- Copy of the job posting- Extra copies of your resume- Examples of your work (if

applicable)- References

Page 10: Interview Skills (Presented for the Penbrooke Community Association)

WHAT IS AN INTERVIEW, REALLY?

Page 11: Interview Skills (Presented for the Penbrooke Community Association)
Page 12: Interview Skills (Presented for the Penbrooke Community Association)

“FIT”

Page 13: Interview Skills (Presented for the Penbrooke Community Association)

THE THREE “REAL” INTERVIEW QUESTIONSCan you do the job? – Strengths, Technical

Skills, etc.

Will you LOVE the job? - Motivation

Can we tolerate working with you?

Page 14: Interview Skills (Presented for the Penbrooke Community Association)

PHONE “SCREEN”

5 – 10 minutes.

- Trying to determine if it is worth talking to you in person

- Often done by HR at large organizations.

Will probably ask you to clarify certain things on your resume, as well as your INTENT.

May ask questions about specific experiences, which are central to the job.

If the job requires being on the phone a lot (Customer Services/Sales) they may be assessing your skills/level of comfort.

Page 15: Interview Skills (Presented for the Penbrooke Community Association)

TECHNICAL – SPECIFIC SKILL

“What is your experience using Auto CADD software to draft institutional buildings?”

Or

“Please discuss your experience with administering medication to patients with dementia?”

Page 16: Interview Skills (Presented for the Penbrooke Community Association)

SITUATIONAL/BEHAVIOURAL

This kind of question, will describe a situation /scenario to you and ask you how you would handle it.

Ex: “A customer is very angry because they believe the product they have received, is of poor quality, and they want a refund.”

Ex: “You are helping another nurse with her patient for the day . You are uncertain if the patient has received her medication, and your colleague has gone home for the day. What would you do?

Page 17: Interview Skills (Presented for the Penbrooke Community Association)

CONTINUED

This kind of question, is based on the theory that PAST behaviour will predict FUTURE behaviour. They are usually asked to assess “soft skills” such as conflict management, learning, time management, communication, negotiation, and so forth.

Ex: “Please describe a time one of your past jobs, where you had a conflict with a co-worker. What happened, and how did you resolve it? What would you do differently?

Page 18: Interview Skills (Presented for the Penbrooke Community Association)

“THE JOB”

- Knowledge- Skills- Organization’s

Culture- Organization’s

objectives

Page 19: Interview Skills (Presented for the Penbrooke Community Association)

YOUR ANSWER

Page 20: Interview Skills (Presented for the Penbrooke Community Association)
Page 21: Interview Skills (Presented for the Penbrooke Community Association)

“I CAN COOK!”

“I can cook, I heat up soup from a can all the time.”

“I can cook. I have 10 years of experience in commercial kitchens including restaurants, and institutional settings, including my most recent experience as head cook at a Seniors home.”

Page 22: Interview Skills (Presented for the Penbrooke Community Association)

HELPING THE INTERVIEWER PAINT A PICTURE

Do you fit into the chair?

The chair is a metaphor for the position, the team, the organization.

Page 23: Interview Skills (Presented for the Penbrooke Community Association)

S.T.A.R “TECHNIQUE”

Situation - Briefly describe the where/when/who.

Task - Outline the task or objective (what you hoped to achieve).

Action - Describe what you did - focus on your role and your input.

Result - Tell the interviewer what the outcome was, and what skills you developed as a result.

Page 24: Interview Skills (Presented for the Penbrooke Community Association)

USE SPECIFIC EXAMPLES

When I worked at Company A…”

Page 25: Interview Skills (Presented for the Penbrooke Community Association)

“TELL ME ABOUT YOURSELF”

30 seconds to 3 minutes MAX (but aim for less).

Focus more time on your most recent, or most relevant positions.

You are telling a story about who you are and specifically how you got there.

Foundation = Education/Career Interest

Main Floor = Most relevant work

2nd floor = Most Recent work, where you are going…

Roof= Ties your story together, final statement of who you are, what your motivation, intent is.

Page 26: Interview Skills (Presented for the Penbrooke Community Association)
Page 27: Interview Skills (Presented for the Penbrooke Community Association)

TIPS TO STAY CALM AND SPEAK CLEARLY

- Have your resume in front of you

- Think of yourself rolling over hills, or on an ocean

- Gentle (and quietly!) move your foot up and down in a tapping motion (but without actually touching the floor).

- Address your answer primarily to the person who asked the question, briefly turning to the other people in the interview for 5-10 seconds.

Page 28: Interview Skills (Presented for the Penbrooke Community Association)

“TELL ME ABOUT A WEAKNESS”

The trick is to demonstrate that you are:

- Self Aware- Able to learn/improve yourself.

Page 29: Interview Skills (Presented for the Penbrooke Community Association)

TELL ME ABOUT A TIME YOU HANDLED CONFLICT?They want to know about a conflict that YOU had, with:

- A colleague

- A former or current boss

- A client

You want to demonstrate that you are comfortable dealing with conflict. Most conflict occurs due to errors in communication, or misunderstanding of priorities. You want to show that you are able to recognize, or at least willing to understand their position, and that you are focused on finding a resolution. Think about the business goals.

CONCLUDE WITH WHAT YOU HAVE LEARNED FROM IT.

Page 30: Interview Skills (Presented for the Penbrooke Community Association)

WHAT DO YOU KNOW ABOUT THE COMPANY?This really speaks to your MOTIVATION.

Go the website/pamphlets, get some basic facts. Know their product/service, who their main competitors are, any major announcements/projects.

Talk to people whom you might know at the company, or who are in the same sector/industry for some information as well.

Be prepared to CONNECT your work experience with that companies purpose.

YOUR GOALS SHOULD BE THE SAME AS THEIRS.

Page 31: Interview Skills (Presented for the Penbrooke Community Association)

THE THREE “REAL” INTERVIEW QUESTIONSCan you do the job? – Strengths, Technical

Skills, etc.

Will you LOVE the job? - Motivation

Can we tolerate working with you?

Page 32: Interview Skills (Presented for the Penbrooke Community Association)

WHY SHOULD I HIRE YOU?

- This is your chance to “close the deal” remember, a interview is a sales meeting.

- Outline of relevant skills

- What makes you unique

- What value will you bring (how will you make your managers life easier?

Page 33: Interview Skills (Presented for the Penbrooke Community Association)
Page 34: Interview Skills (Presented for the Penbrooke Community Association)

PREPARE

In the heat of the moment, under stress, etc., it is hard to come up with an answer if you have not previously thought about it. Especially if it is not an prime area of your experience (customer service, etc.).

- Write down your examples, practice them before a mirror, spouse, friend, etc.

- Time them, make sure you are not “running on.”

- Be prepared to explain your resume, your motivations/reasons for changing jobs.

Page 35: Interview Skills (Presented for the Penbrooke Community Association)

QUESTIONS?