Effective communication skills

DOTTS, BRITISH COUNCIL APRIL 28, 2016

Outline

Definition

The Purpose of Communication

Forms of Communication

Cs of Effective Communication

EFFECTIVE

ih-fek-tiv

- Adjective

Adequate to accomplish a purpose; producing the intended or expected result: effective teaching methods; effective steps toward peace.

Actually in operation or in force; functioning: The law becomes effective at midnight.

Producing a deep or vivid impression; striking: an effective photograph.

Prepared and available for service, especially military service.

COMMUNICATION

CONVEYING MEANING

MEANINGS ARE NOT IN WORDS MEANINGS ARE IN PEOPLE

Getting people to understand what you intend

FORMS OF COMMUNICATION

BODY LANGUAGE

SIGN LANGUAGE

VERBAL COMMUNICATION

WRITTEN COMMUNICATION

BODY LANGUAGE

BODY LANGUAGE

SIGN LANGUAGE

VERBAL COMMUNICATION

SPEAKING

LISTEN=SILENT

TYPES OF VERBAL COMMUNICATION

Monologue

Conversation

Speeches

Interviews

Speech Communication Process

SPEAKER

MESSAGE

CHANNEL

RECEIVER

FEEDBACK

What Message?

SPEECH DYNAMICS

WHY YOU SAY IT - Purpose

TO WHOM YOU SAY IT - Audience

WHAT YOU SAY - Content

WHEN YOU SAY IT - Timing

HOW YOU SAY IT - Tone

PURPOSE OF SPEECHES

TO INFORM

TO PERSUADE

TO ENTERTAIN

TO IMPRESS

TO CAPTIVATE

Hon Obahiagbon

EFFECTIVE COMMUNICATION IS….

CLEAR

One Specific message at a time

Makes understanding easier

Makes use of exact, appropriate words

Is that Clear?

CONCISE

Least Possible Words

Time & Cost Savings

Is Easier to Remember

NDP

CORRECT

Particular & Clear

Specific Facts & Figures

No Misrepresentation

No Grammatical Errors

Prof. Lumumba

CONTEXTUAL

Relevant Examples

Well-timed

Cognisant of the Situation

Prof Ebo Hinson

CONCRETE

Use Real and Vivid examples

Use Powerful Imagery

Tudor Bismark

CREATIVE

CONSIDERATE

Put yourself in their shoes

Envisage your audience

A whole lot of Issues

COURTEOUS

Respect the Receiver

Never forget who you are talking to

Rehoboth

EFFECTIVE LISTENING

Is Active

Uses Questions

Resists Distractions

Eye Contact

Gives Feedback

Some useful facts

You speak 5 times as fast as you write

You hear 5 times as fast as you read

You remember 20% of what you hear

You remember 80% of what you see