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Cultural Competency: The Experience of CASS Care Ltd
Eva Liu & Doris Zhang
CASS Care LtdService highlights•Disability Services•Child Care (3 child care centres)•Residential Aged Care •Community Aged Care: Home care, Home Support Program, Activities groups •Settlement Services•Chinese Schools
44-50 Sixth Ave., Campsie, NSW 2194
Website: www.cass.org.au;
Facebook: www.facebook.com/cass.oz;
WeChat: CASS_1981
Disability Services Overview
• Two group homes
• Day program: including Community participation, life Choices, and Active Ageing
• Flexible Respite
• 18 support workers to support the services: 77% Chinese 22% Korean
• Client combination: 78% Chinese 11% Vietnamese 11% other cultural backgrounds
What is Culture?
• Most people focus culture on ethnicity• In fact, Disability Group itself has its own culture• “It is not just a shared experience of oppression
but includes art, humour, a history, evolving language and symbols, beliefs, values and strategies for surviving and thriving.” (Gill, 1995)
Cultural competency in CASS
- Governance - Infrastructure and facilities- Communication and information delivery- Services provision & interventions- Staff Development
Governance
• All board members are from CALD background
• Cultural competency training to board members
• AGM conducted in Chinese because majority of the members are from Chinese background
• AGM meeting minutes, notification letter, annual reports, financial documents and newsletters are printed in both Chinese and English
Infrastructure and facilities• Chinese and CALD language TV channels for clients to
choose• Diversity cooking facilities: wok, bamboo steamer for
making Dim Sim, chopsticks for client to choose • Multilingual labels and directions: Chinese, English,
Korean• Activity Room tailored for individuals
Communication and information delivery
• Brochures (4 languages)• Bilingual service agreement / contract• Bilingual clients handbook and staff handbook• Match same cultural background key workers to particular
clients• Questionnaires are printed in simple English and Chinese,
pictures and photos are inserted for easy understanding
Program provision & interventions
• Celebrate Chinese festivals, such as Chinese new year, noon festival etc
• Provide Chinese and Vietnamese food regularly to satisfy client’s individual choice
• Programs and activities are conducted in bilingual • Community access programs, offering opportunities for clients
to participate in multicultural (including mainstream) events• Considering cultural elements in program design: Musical
program, Art and craft making, Cultural festival celebration
Staff Development1. Arrange Cultural Competency training
2. Develop self study group for Disability Support Workers
3. Emphasis cultural competency in staff meeting and individual supervision
From competent in our culture to cultural competency
How the arrival of Tom changes the way we operate
•Improving of infrastructure: private space, catering to personal interest,
•Equipping our staff members through training and development
•Helping our residents to mingle through learning each other’s culture
•Developing Lifestyle Individual Plan in line with cultural needs
•Incorporating the lessons learnt into our model of organizational development
Never underestimate the mundane!
A culturally appropriate service must pay attention to the basic items which constitute a good life from the perspective of a client:•Food;
•Recreational activities;
•Educational activities;
The story of Mary
Cultural competency as a tool to help residents with complex need
How we use culturally appropriate services and skills to help to recover from traumatic experiences
Empowering staff in understanding:•Cultural bereavement•Mental illness – as a personal coping strategy•Family culture
Thank you!