Jana samparka paripady,Malappuram-2011

Jana Samparka Paripady.Jana Samparka Paripady.MALAPPURAM DISTRICT.MALAPPURAM DISTRICT.

24-11-201124-11-2011MSP Parade Ground.MSP Parade Ground.

Jana Samparka Paripady.Jana Samparka Paripady.

MALAPPURAM DISTRICT.MALAPPURAM DISTRICT.

Applications.Applications.

Started Receipt of Application at Started Receipt of Application at Collectorate Malappuram on 18-Collectorate Malappuram on 18-

10-2011.10-2011.

Applications.Applications.

42000 Applications before the 42000 Applications before the programme.programme.

10000Applications during the 10000Applications during the programme.programme.

16 counters at 16 counters at collectorate.2000 applications collectorate.2000 applications

per dayper day

Processing of Applications.Processing of Applications.

1.Application in duplicate.1.Application in duplicate.

2. One copy sent to concerned 2. One copy sent to concerned department.department.

3.Data Entry.3.Data Entry.

Processing of Applications.Processing of Applications.

Role of Departmental Officers.Role of Departmental Officers.1.Send Reply to Petitioner.1.Send Reply to Petitioner.

2.Send ATR to District Collr.2.Send ATR to District Collr.

Reply within 7 days.Reply within 7 days.

Present status.Present status.1.Received 26000 applications.1.Received 26000 applications.

2.16000 applications are related to 2.16000 applications are related to Civil Supplies Civil Supplies dept.dept.

3.10000 applications are related to 3.10000 applications are related to various 60 depts.various 60 depts.

Arrangements for the Arrangements for the Programme.Programme.

1.1.Pandal for 12000 people.Pandal for 12000 people.

PANDAL.PANDAL.


2. 2. 32 counters for 60 32 counters for 60 departments. departments.

2. 2. 32 counters for 60 32 counters for 60 departments. departments.

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3. Help Desk .3. Help Desk .

3. Help Desk consists 3. Help Desk consists of 32 officers .of 32 officers .

3. NIC Assisted 3. NIC Assisted Computerised Help Computerised Help

Desk.Desk.

4 computers only-4 computers only-no computers at the no computers at the

counterscounters



4. Food at nominal rates.4. Food at nominal rates.

4. Food at nominal 4. Food at nominal rates.rates.

Break fast- PURI Masala&Tea.Break fast- PURI Masala&Tea.

Lunch-Lunch- Vegitable BiriyaniVegitable Biriyani

12000 packets- 12000 packets- free.free.

Evening- snacks & Tea.Evening- snacks & Tea.

Supper- Chappathi-vegetable Supper- Chappathi-vegetable


5. PARKING FACILITY.5. PARKING FACILITY.



6. Identity cards for staff.6. Identity cards for staff.


7. Token system.7. Token system.

Priority to weaker sections.Priority to weaker sections.


8. GREEN TOKEN –8. GREEN TOKEN –

For physically disabled.For physically disabled.

Special seating arrangement.Special seating arrangement.


9. RED TOKEN –9. RED TOKEN –

For those who For those who

need financial assistance.need financial assistance.


10. BLUE TOKEN –10. BLUE TOKEN –

For others.For others.

SPECIAL SEATING SPECIAL SEATING ARRANGEMENTS.ARRANGEMENTS.

..1.Departmental Officers.1.Departmental Officers.

2.Representatatives of LSG2.Representatatives of LSG

3.Media.3.Media.

8 AM on 24-11-2011.8 AM on 24-11-2011.Report For Duty .Report For Duty .

Attendance Register.Attendance Register.

Obtain Pass for Break Fast.Obtain Pass for Break Fast.

Breakfast.Breakfast.

8.30 AM -Registration Starts.8.30 AM -Registration Starts.1.Applicant approaches HELP DESK.1.Applicant approaches HELP DESK.

2.He identifies the counter.2.He identifies the counter.

3.He ascertains the status of3.He ascertains the status of

the complaint. the complaint.

HELP DESK.HELP DESK.1.60 officers.1.60 officers.

2.Duplicate copy of the applications.2.Duplicate copy of the applications.

3.Computerised data.3.Computerised data.

4.Reports. 4.Reports.

HELP DESK. ….Issues.HELP DESK. ….Issues.1.Computerisation has not been completed.1.Computerisation has not been completed.

2.No office copy available for application 2.No office copy available for application received by post.received by post.

3.Reports have not been received in all cases.3.Reports have not been received in all cases.4.Reports which are not complete.4.Reports which are not complete.

HELP DESK.HELP DESK.

HELP DESK. HELP DESK. The applicant is directed to The applicant is directed to the concerned counter.the concerned counter.

AT THE COUNTER. AT THE COUNTER. 1.One nodal officer for each department.1.One nodal officer for each department.

One assistant can be posted for each 100 One assistant can be posted for each 100 applications.applications.Eg. If there is 300 applications for a Eg. If there is 300 applications for a department, there will be a nodal officer department, there will be a nodal officer and 3 assistants at the counter,and 3 assistants at the counter,

AT THE COUNTER. AT THE COUNTER. 1.One nodal officer for each 1.One nodal officer for each department.department.

No assistants required if the No assistants required if the application is less than 100.application is less than 100.

AT THE COUNTER. AT THE COUNTER. 1.Nodal officer.1.Nodal officer.

2.Assistants ( One assistant for 100 2.Assistants ( One assistant for 100 visitors.)visitors.)

3.Computer- to be arranged by nodal officer.3.Computer- to be arranged by nodal officer.

4.Files,Reports and reply.4.Files,Reports and reply.

5.Paper and pen for applicants.5.Paper and pen for applicants.

AT THE COUNTER. AT THE COUNTER. 1.Issue of reply in registered complaints.1.Issue of reply in registered complaints.

2.Registration of new applications.2.Registration of new applications.

3.DISPOSAL OF APPLICATIONS.3.DISPOSAL OF APPLICATIONS.

4.Issue of TOKENS.4.Issue of TOKENS.

5.Communication with departmental 5.Communication with departmental Officer.Officer.

9.30 AM – Inauguration.9.30 AM – Inauguration.

1.PROGRAMME FOR 30 MINUTES.1.PROGRAMME FOR 30 MINUTES.

2.No QUEUE till2.No QUEUE till

the completion the completion

of the programme.of the programme.

10 AM – JSP begins.10 AM – JSP begins.

1.CM meets the 1.CM meets the

GREENGREEN token holders. token holders.

2.The 2.The REDRED token holders meets the CM. token holders meets the CM.

3.The 3.The BlueBlue token holders meets the CM. token holders meets the CM.




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Materials in the counter.Materials in the counter.1.All files related to the applications received.1.All files related to the applications received.

2.Copy of the reply sent to applicant.2.Copy of the reply sent to applicant.

3.Papers and pen to the applicant.3.Papers and pen to the applicant.

4.Register.4.Register.

5.Computer.5.Computer.

ISSUE OF token.ISSUE OF token.

TOKENS ARE ISSUED BY THE NODAL TOKENS ARE ISSUED BY THE NODAL OFFICER ON DEMAND.OFFICER ON DEMAND.

In urgent situations, tokens will be In urgent situations, tokens will be issued from the HELP DESK also.issued from the HELP DESK also.

In the counter.In the counter.1.Application is registered in the counter and receipt issued if 1.Application is registered in the counter and receipt issued if the applicant do not desire to see the CM.the applicant do not desire to see the CM.

2.If the applicant desires to see the CM token is issued 2.If the applicant desires to see the CM token is issued without registration.without registration.

3.Registration will be done after the visit.3.Registration will be done after the visit.

CRITICAL SUCCESS CRITICAL SUCCESS FACTORS.FACTORS.

1.CROWD MANAGEMENT.1.CROWD MANAGEMENT.

2.Disposal of complaints without delay.2.Disposal of complaints without delay.

3.Sufficient staff.3.Sufficient staff.

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POSTIVE ATTITUDE.POSTIVE ATTITUDE.THINK FOR THE BEST.THINK FOR THE BEST.

WORK FOR THE BEST.WORK FOR THE BEST.

EXPECT THE BEST.EXPECT THE BEST.

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News & Politics

Jana samparka paripady,Malappuram-2011