Best Practices NetworkingBest Practices Networking

““Never become so much of an expert that you Never become so much of an expert that you stop gaining expertisestop gaining expertise. . View life as a View life as a

continuous learning experiencecontinuous learning experience.”.”

- Denis Waitley- Denis Waitley

PurposePurpose I have created this short presentation as an I have created this short presentation as an

opportunity for those seeking and/or sharing opportunity for those seeking and/or sharing best practices to better understand some of my best practices to better understand some of my methodologies, approaches to various methodologies, approaches to various issues/programmingissues/programming

Perhaps it will spark a new idea for you or you Perhaps it will spark a new idea for you or you may identify an opportunity for me to better may identify an opportunity for me to better develop an idea or program – either way it’s an develop an idea or program – either way it’s an opportunity to learn and collaborateopportunity to learn and collaborate

Living DocumentLiving Document

I intend to continue to add information I I intend to continue to add information I believe is relevant and can be of value to believe is relevant and can be of value to other HR Practitionersother HR Practitioners

If you review and have any questions, If you review and have any questions, recommendations, please contact me or recommendations, please contact me or send me an invitation through LinkedIn send me an invitation through LinkedIn

Now- Let’s Start Sharing & Now- Let’s Start Sharing & LearningLearning

Leadership Philosophy

““We are only as successful as those that we serve We are only as successful as those that we serve – if they succeed, then we succeed – if they fail – if they succeed, then we succeed – if they fail then we failed.”then we failed.”

““We learn more from our failures than our We learn more from our failures than our successes “ successes “

-Dave Longaberger-Dave Longaberger

MacGyver and the Stockdale ParadoxMacGyver and the Stockdale Paradox

I think we need a new moniker to replace the I think we need a new moniker to replace the “Out of the Box Thinker” phrase“Out of the Box Thinker” phrase

First, I don’t really remember what was in “The First, I don’t really remember what was in “The Box”Box”

Second, if someone is still operating in the box, Second, if someone is still operating in the box, they’re opportunities are limitedthey’re opportunities are limited

So what are some thingswe need to do to So what are some thingswe need to do to contribute to the success of our organization as contribute to the success of our organization as well as our own growth and development and well as our own growth and development and what do a fictional character on television and a what do a fictional character on television and a Vietnam war hero have to do with it?Vietnam war hero have to do with it?

MacGyver and the Stockdale ParadoxMacGyver and the Stockdale Paradox MacGyver was a fictional television character MacGyver was a fictional television character

who was the ultimate troubleshooter who was who was the ultimate troubleshooter who was always able to solve complex problems with always able to solve complex problems with everyday materials he found on hand, along everyday materials he found on hand, along with his ever-present duct tape and Swiss Army with his ever-present duct tape and Swiss Army Knife. Knife.

http://http://en.wikipedia.org/wiki/MacGyveren.wikipedia.org/wiki/MacGyver

In short, he was able to overcome adversity with In short, he was able to overcome adversity with very few resources.very few resources.

MacGyver and the Stockdale ParadoxMacGyver and the Stockdale Paradox

Vice Admiral James Bond Stockdale (December Vice Admiral James Bond Stockdale (December 23, 1923 – July 5, 2005) was one of the most 23, 1923 – July 5, 2005) was one of the most highly decorated officers in the history of the highly decorated officers in the history of the United States Navy. United States Navy.

While Commander of Carrier Air Wing 16 While Commander of Carrier Air Wing 16 aboard the carrier aboard the carrier USS USS OriskanyOriskany (CV-34) (CV-34), he was , he was shot down over enemy territory on September shot down over enemy territory on September 9, 1965. Stockdale was the highest-ranking 9, 1965. Stockdale was the highest-ranking naval officer held as a prisoner of war in naval officer held as a prisoner of war in Vietnam. Vietnam.

MacGyver and the Stockdale ParadoxMacGyver and the Stockdale Paradox In a business book by In a business book by James C. CollinsJames C. Collins called called Good to GreatGood to Great, Collins , Collins

writes about a conversation he had with Stockdale regarding his writes about a conversation he had with Stockdale regarding his coping strategy during his period in the Vietnamese POW camp.coping strategy during his period in the Vietnamese POW camp.

"I never lost faith in the end of the story, I never doubted not only "I never lost faith in the end of the story, I never doubted not only that I would get out, but also that I would prevail in the end and turn that I would get out, but also that I would prevail in the end and turn the experience into the defining event of my life, which, in retrospect, the experience into the defining event of my life, which, in retrospect, I would not trade."I would not trade."

When Collins asked who didn't make it out of Vietnam, Stockdale When Collins asked who didn't make it out of Vietnam, Stockdale replied: "Oh, that’s easy, the optimists. Oh, they were the ones who replied: "Oh, that’s easy, the optimists. Oh, they were the ones who said, 'We're going to be out by Christmas.' And Christmas would said, 'We're going to be out by Christmas.' And Christmas would come, and Christmas would go. Then they'd say, 'We're going to be come, and Christmas would go. Then they'd say, 'We're going to be out by Easter.' And Easter would come, and Easter would go. And out by Easter.' And Easter would come, and Easter would go. And then Thanksgiving, and then it would be Christmas again. And they then Thanksgiving, and then it would be Christmas again. And they died of a broken heart."died of a broken heart."

Stockdale then added: "This is a very important lesson. You must Stockdale then added: "This is a very important lesson. You must never confuse faith that you will prevail in the end—which you can never confuse faith that you will prevail in the end—which you can never afford to lose—with the discipline to confront the most brutal never afford to lose—with the discipline to confront the most brutal facts of your current reality, whatever they might be.”facts of your current reality, whatever they might be.”

The PointThe Point Today more than ever we need to be business partners Today more than ever we need to be business partners

and excellent troubleshooters able to deal with various and excellent troubleshooters able to deal with various forms of adversity and potentially few resourcesforms of adversity and potentially few resources

It is not only critical to the success of your It is not only critical to the success of your organization but to your individual growth and organization but to your individual growth and development that you can adapt and overcome development that you can adapt and overcome challengeschallenges

Like Vice Admiral Stockdale, we must always retain Like Vice Admiral Stockdale, we must always retain faith that we can prevail to greatness in the end, while faith that we can prevail to greatness in the end, while retaining the discipline to confront the sometimes retaining the discipline to confront the sometimes brutal facts of our current realitybrutal facts of our current reality

A Business Partnering ApproachA Business Partnering Approach

Provide Value

Customer Service

Build “Lasting” Relationships

Know the Business

Business Business PartneringPartnering

BPA – Know the BusinessBPA – Know the Business

Tie Knowledge

toStrategy

Identify Consensus

Builders

Begin atfloor level

and move up

Know the Know the BusinessBusiness

BPA – Build Lasting RelationshipsBPA – Build Lasting Relationships

Don’t be afraid

To admit mistakes

ManageEmotional

Bank Accounts

Various Levels

And Scope

Find CommonGround

Build Build ““Lasting”Lasting”

RelationshipsRelationships

BPA – Customer ServiceBPA – Customer Service

No concern too

small

Service LevelAgreements

EveryoneIs a Customer

CustomerCustomerServiceService

BPA – Provide ValueBPA – Provide Value

“Value” comes in many

forms

Learn from

missteps

Drive Results

ProvideProvideValueValue

Best PracticesBest Practices Do I have all the answers? Unfortunately, I do Do I have all the answers? Unfortunately, I do

not.not. Do I have some good ideas? I think I do from Do I have some good ideas? I think I do from

time to time.time to time. The following slides present some ideas / work The following slides present some ideas / work

that you may have a use for or perhaps it will that you may have a use for or perhaps it will spark a thought or assist you on a current spark a thought or assist you on a current project – either way, after reviewing, let me project – either way, after reviewing, let me know if there might be an opportunity to know if there might be an opportunity to collaborate or share best practices.collaborate or share best practices.

Metrics Metrics “Make them Meaningful”“Make them Meaningful”

Maximizing ResourcesMaximizing Resources Too often, we sometimes first look outside for Too often, we sometimes first look outside for

assistance with tough to solve problems or to assistance with tough to solve problems or to supplement perceived minimal resourcessupplement perceived minimal resources

Instead, many of the needs can be fulfilled Instead, many of the needs can be fulfilled internally by looking outside of one’s own internally by looking outside of one’s own “little world”“little world”

The next slide shows an example of a very lean The next slide shows an example of a very lean Safety Department maximizing the resources of Safety Department maximizing the resources of multiple departments to achieve measurable multiple departments to achieve measurable results and a safer work environmentresults and a safer work environment

Maximizing ResourcesMaximizing Resources

HR MarketingHR Marketing HR really is the primary internal marketer of any HR really is the primary internal marketer of any

organization and must be good at it for an organization and must be good at it for an organization and its employees to maximize the organization and its employees to maximize the company brand and work environmentcompany brand and work environment

The following example is a sample of our newly The following example is a sample of our newly branded benefits guidebranded benefits guide

Our benefits information had grown over time and it Our benefits information had grown over time and it was long overdue for an overhaul was long overdue for an overhaul

Essentially, we brought the look and feel of the Essentially, we brought the look and feel of the information in line with the overall brand and then information in line with the overall brand and then consolidated the information into a well organized consolidated the information into a well organized form to make it very easy to understand and followform to make it very easy to understand and follow

Total hard dollars to update = $0 (maximized internal Total hard dollars to update = $0 (maximized internal resources)resources)

HR MarketingHR Marketing

HR Marketing - BenefitsHR Marketing - Benefits

HR Marketing - BenefitsHR Marketing - Benefits

HR Marketing - BenefitsHR Marketing - Benefits

Policy / Procedure DevelopmentPolicy / Procedure Development

HR CommunicationsHR Communications

On-Line Portal Training ProgramsOn-Line Portal Training Programs

Compliance Training (Portal)Compliance Training (Portal)

Service Level ExpectationsService Level Expectations

Succession PlanningSuccession Planning

Performance ManagementPerformance Management

Performance DevelopmentPerformance Development

Project ManagementProject Management

Financial AnalysisFinancial Analysis

Financial AnalysisFinancial Analysis

Corporate Citizenship Corporate Citizenship ProgrammingProgramming

Community Outreach Programs Operation Feed United Way Campaign American Cancer Society Military Service Programs

Questions / FeedbackQuestions / Feedback See something I can improve upon?

Want to learn more about a particular program or approach?

See an opportunity to share “Tools of the Trade?”

My Contact InformationMy Contact Information

rroof@longaberger.comrroof@longaberger.com

http://http://www.linkedin.com/in/crroofwww.linkedin.com/in/crroof

(740) 610-4714(740) 610-4714