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Driving manufacturing field service processes
70% of manufacturing companies do not have mobile work solutions implemented to document field service account information.
Manufacturing organizations are challenged with providing better responsiveness to customers, without disrupting their operations. With paper processes still in place at many organizations, they are challenged with completing request and on-site field projects in an efficient, reliable and productive manner, without human error.
Mobility provides manufacturing organizations with the opportunity to improve their current field service processes with automated systems for field technicians, that immediately capture inventory levels and key information quickly. Mobile apps improve documentation accuracy, and increase business responsiveness and work-flow efficiency.
Current trends in manufacturing field services
• Increased focus on implementing real-time infor-PDWLRQ�WR�GULYH�SURĆWDELOLW\��$FFHVV�WR�UHDO�WLPH�LQIRUPDWLRQ�LQFUHDVHV�ĆHOG�VHUYLFH�HIĆFLHQF\�DQG�UHOLDELOLW\��
• Manufacturing organizations are moving towards D�GLJLWDO�WUDQVIRUPDWLRQ�IRU�HQVXULQJ�VXVWDLQDEOH�FRPSHWLWLYHQHVV�LQ�WKH�PDUNHW�DQG�SURĆWDEOH�JURZWK��ZLWK�DQ�LQYHVWPHQW�LQ�PRELOLW\��
• ,PSOHPHQWLQJ�DGYDQFHG�WHFKQRORJ\�WR�LQFUHDVH�SURGXFWLYLW\��0DQXIDFWXULQJ�RUJDQL]DWLRQV�WKDW�WDNH�DGYDQWDJH�RI�PRELOH�DSS�IHDWXUHV��DUH�LP-SURYLQJ�WKH�ZD\�WKH\�ZRUN�WR�WUDQVIRUP�EXVLQHVV�DQG�WKHLU�RYHUDOO�SHUIRUPDQFH��
The Old Reality vs The New Reality
NEW REALITY Mobile apps provide field workers with a one-stop place to communicate with their home office, check inventory, place orders, create contracts, view maps and complete mobile payments.
Organizations hired costly consulting firms to provide mobile devices, with limited capabilities, for their field workers to manage schedules, job locations and contracts via e-mail or other file services.
OLD REALITY
The Old Reality vs The New Reality
NEW REALITY Automated processes that work efficiently with advanced mobile devices, take away the need for any manual entry, paper-based processes and provide transparency between field workers, managers, suppliers and customers.
Organizations were constrained to mobile devices with limited capabilities or continued to be reliant on manual, paper-based processes.
OLD REALITY
The Old Reality vs The New Reality
NEW REALITY With automated processes on mobile apps, field service technicians can provide real-time information and updates regarding new tasks and service requests for unplanned work.
Field service technicians called their home office or other suppliers and technicians when a maintenance job required other supplies, parts, more time scheduled or contract approvals.
OLD REALITY
Identify customer value by responding to their needs
Identify Customer Value With automated, data-intensive systems, field service teams can make continuous improvements to meet customer value and improve responsiveness. Where Mobility Adds Value Mobility optimizes every point on the customer value chain to deliver the maximum efficiency, responsiveness and reliability.
Identify Customer Value
(Responsiveness)
Pursue Perfection(Continuous
Improvement)
Map the Value Stream
(Optimize Processes)
Create Flow(Track Metrics)
Establish Pull(Optimize Materials
and Labor)
Optimize processes by understanding customer values
Map the Value Stream Field service teams can optimize their current processes to continuously improve the performance of tasks including installation, repairs and maintenance. Where Mobility Adds Value Mobility provides the tools field services teams need to optimize processes and increase responsiveness to customers.
Identify Customer Value
(Responsiveness)
Pursue Perfection(Continuous
Improvement)
Map the Value Stream
(Optimize Processes)
Create Flow(Track Metrics)
Establish Pull(Optimize Materials
and Labor)
Track metrics and eliminate waste with the right data
Create Flow Accelerate all field service initiatives with the ability to collect more metrics to further optimize processes. Where Mobility Adds Value Mobile apps encourage a culture of increased data collection and integrity, which allows better fine-tuning of critical field service processes.
Identify Customer Value
(Responsiveness)
Pursue Perfection(Continuous
Improvement)
Map the Value Stream
(Optimize Processes)
Create Flow(Track Metrics)
Establish Pull(Optimize Materials
and Labor)
Optimize materials and labor to measure customer buying habits
Establish Pull Your field services team has now identified where you would like to be more responsive to customers. Your team has also collected data to optimize processes and make materials and labor decisions for desired inputs and outputs.
Where Mobility Adds Value Mobility provides a way to put metrics to work, modernizing processes and optimizing materials and labor costs to get the job done.
Identify Customer Value
(Responsiveness)
Pursue Perfection(Continuous
Improvement)
Map the Value Stream
(Optimize Processes)
Create Flow(Track Metrics)
Establish Pull(Optimize Materials
and Labor)
Pursue perfection with continuous improvement
Pursue Perfection By making processes more efficient and productive, it is easier to drive continuous improvement. Your team can now understand customer value and how to maximize processes to meet their needs. Where Mobility Adds Value Mobility gives your field service team the opportunity to easily measure data efficiently, to drive continuous improvement.
Identify Customer Value
(Responsiveness)
Pursue Perfection(Continuous
Improvement)
Map the Value Stream
(Optimize Processes)
Create Flow(Track Metrics)
Establish Pull(Optimize Materials
and Labor)
Mobility adds value from supply chain to sale
Supply Chain Operations Fulfillment Sales &
Marketing Post Sale
Inventory Control
Real-time Logistics
Scheduling
Receipt Acknowledgements
Product Lead Times
Order Tracking
Scheduling Visibility
Quality Control
Dispatch Scheduling
Logistics
Route Optimization
Warehouse Automation
Customer Dashboard
Sales Reporting
Quotes/Estimating
Competitor Intel/Analytics
Work Order Approvals
Service Manuals
Service Performance
Dealer Management
Improve primary manufacturing functions with mobility
Admin, IT and Finance
Human Resources
Procurement
Product Development
Business Insight DashboardBusiness Unit Performance
Product Performance&RVW�DQG�3URĆW�9LVLELOLW\
Time and AttendancePerformance Feedback
Expense ReportingIncident Reporting
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0DWHULDOV�6WDWXVTracking
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Engineering Data Search
Examples of pre-built manufacturing field services apps
Replace manual, paper-based processes
Manage labor and repair costs in one place
Monitor maintenance and repair metrics in real-time
How can you start “going mobile” for operational excellence today?
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How can you start “going mobile” for operational excellence today?
Start a conversation with your internal IT department about existing policies and procedures that might be applicable to mobile app deployment. When researching mobile apps, security should be D�WRS�SULRULW\�IRU�\RXU�PDQXIDFWXULQJ�ĆHOG�VHUYLFHV�WHDP��.HHS�\RXU�,7�WHDP�LQYROYHG�DV�\RX�HYDOXDWH�VROXWLRQV�DQG�DSSV�WKDW�DUH�WDLORUHG�WR�ĆW�\RXU�team's needs.
How can you start “going mobile” for operational excellence today?
Start a conversation with your team, ad-dressing their pain points and how their job can be made easier with a mobile app.
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How can you start “going mobile” for operational excellence today?
Identify the key goals that your manufac-WXULQJ�ĆHOG�VHUYLFHV�WHDP�ZDQWV�WR�DFKLHYH�ZLWK�DQ�LQYHVWPHQW�LQ�PRELOLW\� When planning for the implementation of a mobile app, consider what information and data they need to keep revenue up while managing tight schedules and deadlines. Beyond user acceptance, what are the PHWULFV�DQG�UHVXOWV�WKDW�ZLOO�GHĆQH�VXFFHVV�IRU�\RXU�ĆUVW�PRELOH�DSS"�
Ready to get started?
Click here to Visit the Catavolt Manufacturing Resource Center for videos and additional resources on applying
mobility to your operational excellence challenges