CALL DROP PROBLEM IN INDIA

Tushar Swami, Tache Research

Everyone hates the increasingly frequent dropped calls, but no one seems able to do anything about them. The Department of Telecom blames the telecom operators; the operators point to the shortage of both spectrum and towers. But exactly who is responsible and moreover, who should take responsibility to solve this problem. The number of call drops in India in a day lies in hundreds of thousands. And we all do nothing but just redial the number complaining about the bad network to ourselves or the person sitting next to us.

Many MPs keep on asking the ministry of communication and information technology that what kind of steps you are planning to overcome this difficulty. As per sources, this question was raised again by more than 50 MPs in its Lok Sabha’s winter session (2 Dec, 2015) and the ministry replied by saying that “TRAI have had two meetings in last year with major telecom service providers discussing the same, and they are constantly working on it”.

Even at the starting of this year TRAI announced that it’s going to pay an amount of Re. 1 to its customers on every call drop with a cap amount of Rs. 3 every day.

“But this doesn’t seem to be a great solution to this problem. It’s needed to be taken more seriously and rather than just paying off some money government should plan to allocate more spectrum to various Telecom Service providers (both Government and Private). And secondly, companies should also plan to plant more antennas so that the problem of call drop can be resolved properly”, these were the words of some ministers during the Lok Sabha meeting.

But one and the only question arises is that the Government has already allocated the entire spectrum it had so from where are they going to bring extra?

For any further info:

tusharswami@tache.in