Accelerating Operational Excellence in 2015: Exceeding Customer Expectations

Addressing Operations Challenges

Catavolt launched a survey titled “How Leading Manufacturers are Accelerating Operational Excellence” in September 2014, to gain insight on how manufacturing organizations are working to continuously improve their operations, workflows and business processes

We collected 111 responses from manufacturing professionals in various disciplines on trends and technology that are driving operational excellence

What is most critical for driving operational excellence in manufacturing?

59% of operational excellence leaders think that meeting customer expectations is critical for manufacturers

•  Manufacturing organizations are always looking to increase their efficiency and meet customer expectations

•  Operational excellence initiatives can now be accelerated by utilizing real-

time data delivered to decision makers in both the supply and demand chains

•  By being in constant contact with their customers and staying clear of wastefulness, manufacturers can exceed their customer expectations

Exceeding customer expectations & increasing revenue go hand-in-hand

•  Manufacturing organizations must meet customer needs and expectations in order to increase revenue

•  Manufacturers must adapt to methods of lowering costs of production, while still providing a high level of quality that customers expect

 

What do customers expect from manufacturing organizations?

Meeting customer expectations in a competitive global market continues to challenge manufacturers.

Customers are most often looking for:

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How to meet & exceed customer expectations

How can your manufacturing organization best meet customer expectations?

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How mobility helps manufacturing organizations

Mobility for manufacturing teams can transform business processes, making organizations more responsive to their customers

•  With mobility, manufacturing teams can get right-time data from anywhere, at any time, helping get the job done and exceed customer expectations

•  Mobile apps give your organization the ability to monitor production volume and receive disruption alerts, collaborate with teams in multiple locations, and monitor labor and repair costs in one place, all while replacing manual, paper-based processes

Benefits of Mobility for Manufacturing

• Manufacturing teams are embracing “micro moments,” by utilizing real-time data on a mobile device to accelerate decision-making and efficiency

• With mobility, manufacturing teams can easily collect accurate data for analysis and action

• Mobility helps drive productivity, increase integrity of data, and helps save money and increase ROI

Improve primary manufacturing functions with mobility for a better customer experience

Supply Chain Operations Fulfillment Sales &

Marketing Post Sale

Inventory Control

Real-time Logistics

Scheduling

Receipt Acknowledgements

Product Lead Times

Order Tracking

Scheduling Visibility

Quality Control

Dispatch Scheduling

Logistics

Route Optimization

Warehouse Automation

Work Order Approvals

Service Manuals

Service Performance

Dealer Management

Customer DashboardSales Reporting

Quotes/EstimatingCompetitor Intel/Analytics

Read our report & learn more about how mobility drives operational excellence

• The top three challenges that manufacturing

teams encounter when driving operational

excellence

• How manufacturing organizations are using

technology like mobility, to accelerate their

operational excellence journey

Click here to view Catavolt’s “Accelerating Operational

Excellence in 2015: Trends and Technology” Report

www.catavolt.com