Top 5 Reasons Why Brands Are Opting For Facebook Messenger Chatbot Delhi

With millions of monthly users, there is no doubt that Facebook Messenger is now one of the most popular ways to stay in touch with acquaintances, friends and family. And now, it has also become the most preferred way for brands to stay connected to their customers, round the clock. Facebook Messenger Chatbot Delhi is here to develop a chatbot as per your needs and services. In 2016, Facebook announced that it was opening its Messenger platform in beta to let chatbots into the app. This essentially means that Facebook made it possible for businesses to interact with their customers, both existing and prospective, via an AI-powered 'representative' within its own framework, thereby, expanding each brand's reach significantly since Facebook is one of the largest social networks around. As far as customer service is concerned, chatbots are well on their way to revolutionise the whole sector, making this an exciting time for brands to try new things for customer care. In fact, within just a few months of the launch of Facebook Messenger for platform bots, there were more than 11,000 chatbots on the platform. It is clear that quite a few brands, and not just the big names, had already started offering chatbot powered services to their customers. But what is it about this platform that attracts brands and users alike? What are the main factors that convince businesses that Facebook Messenger bots are just what they need? Let's take a look at the following points in order to find answers to these questions:

The first, perhaps most obvious, fact is that customers are already on Facebook. As stated above, it is one of the largest social networks, and most people use it to stay connected to others. It only makes sense for brands to go where the greatest number of customers are. Basically, Facebook has made it easy for businesses to build on their existing social media reputation and connect with consumers in an easy and fast way. Do you know what irritates the existing customers of a brand the most? It is having to repeat their information to a representative of the brand despite having availed their service or having purchased their product previously. This problem is easily solved by Facebook Messenger Chatbot Delhi services as Facebook simply retains data. Chatbots can access a customer's purchase history, company's database and even an individual's personal details after authorisation from his/her profile and suggest the most relevant solution to the customer. If required, it can even search the internet for a solution that will be most suited for the customer. This means the accuracy of the solution provided by the chatbot in just a few seconds is quite high. It is both faster and more accurate connecting multiple dots across a multi-channel & multi-device internet world than a human representative.

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