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Service industry include the following sectors
Governmental Sector
Private nonprofit sector
Business sector
Manufacturing sector
Characteristics
•Intangibility
•Inseparability
•Variability
•Perishability
Cannot be touched, seen, tasted, heard, or smelled before
purchase
Characteristics
•Intangibility
•Inseparability
•Variability
•Perishability
Services are produced and
consumed at the same time
Characteristics
•Intangibility
•Inseparability
•Variability
•Perishability
Service providers vary with respect to
attitudes, skills, mood, etc. Even the same provider may
give different service on a different day.
Characteristics
•Intangibility
•Inseparability
•Variability
•Perishability
Services can not be inventoried or
otherwise stored
Recap
• Services include various sectors
• We have discussed different categories to the services • We have seen the characteristics of Services
References
• http://portadelmar.com/wp-content/uploads/2014/02/head-massage.jpg
• http://images.vcpost.com/data/images/full/264/a-man-carries-a-tray-of-food.jpg
• http://4.bp.blogspot.com/A5zhRWAa5lw/TQaiTDLOuHI/AAAAAAAAAAQ.jpg