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USING CONTENT MARKETING TO REACH, ACQUIRE AND RETAIN CUSTOMERS We speak the same language ED BUSSEY, FOUNDER & CEO, QUILL

Using Content to Reach, Acquire and Retain Customers

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Ed Bussey presents his take on how content marketing can be used to reach, acquire and retain customers at Quill and Taboolas

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Page 1: Using Content to Reach, Acquire and Retain Customers

USING CONTENT MARKETING TO REACH, ACQUIRE AND RETAIN CUSTOMERS

We speakthe samelanguage

ED BUSSEY, FOUNDER & CEO, QUILL

Page 2: Using Content to Reach, Acquire and Retain Customers

WITH SO MANY PRODUCTS AVAILABLE

ONLINE, CONSUMERS ARE

FACING A PARADOX OF

CHOICE

Page 3: Using Content to Reach, Acquire and Retain Customers

61% OF CONSUMERS ARE MORE LIKELY TO BUY FROM A COMPANY THAT PROVIDES GREAT CONTENT*

In an increasingly competitive online environment, customers need informative, engaging content to guide their purchasing decisions

*Content Marketing Institute

Page 4: Using Content to Reach, Acquire and Retain Customers

*The Guardian 2013

AND BUSINESSES ARE FINDING IT INCREASINGLY DIFFICULT TO REACH THOSE CUSTOMERS THROUGH TRADITIONAL ADVERTISING You are more likely to summit Everest than click on a banner ad*

Page 5: Using Content to Reach, Acquire and Retain Customers

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As a result, businesses are looking for alternative ways to reach and engage with their target audiences

Page 6: Using Content to Reach, Acquire and Retain Customers

HENCE THE EMERGENCE OF CONTENT MARKETING

Page 7: Using Content to Reach, Acquire and Retain Customers

THE GROWTH IN CONTENT MARKETING IS DRIVEN BY ITS POWER TO INCREASE REVENUE AND REPUTATION

Page 8: Using Content to Reach, Acquire and Retain Customers

BUT, PRODUCING CONTENT OF A CONSISTENTLY HIGH QUALITY IN-HOUSE POSES CHALLENGES

Page 9: Using Content to Reach, Acquire and Retain Customers

ENGAGING AND RELEVANT CONTENT ALLOWS YOU TO REACH…

Followers Signups Shares/Likes Views ClicksMetrics:

Page 10: Using Content to Reach, Acquire and Retain Customers

ACQUIRE…

Increase in conversion rates

Increase in average order value

Increase in click throughs

Increase in dwell timeMetrics:

Page 11: Using Content to Reach, Acquire and Retain Customers

…AND RETAIN CUSTOMERS

Increase in repeat purchase

rates

Increase in repeat order valueMetrics:

Page 12: Using Content to Reach, Acquire and Retain Customers

WHICH IS WHY WE BUILT QUILL

“We deliver consistently high quality, on-brand content on any topic, in any format and in any language more efficiently and cost-effectively than is possible in-house or via traditional methods”

Page 13: Using Content to Reach, Acquire and Retain Customers

THANK YOU

Ed BusseyFounder & [email protected]+44 (0)7775 557 328

2nd Floor, Asta House 65 Whitfield Street London W1T 4HE, UK

www.quillcontent.com

“One of Britain’s most inspiring businesses, 2014”SMARTA BREAKTHROUGH50

“One of the UK’s most innovativestartups, 2014”#20 STARTUPS 100

“One of Britain”smost excitingCompanies, 2014”EVERLINE FUTURE50