The State of Twitter 2016

@philoakley@beinspiredsu

The reports of my death are greatly exaggerated

Larry the Twitter bird - 2016

Customer Lifecycle Twitter1.Twitter 10 Years

2.Campaign

3.Listen

4.Market research

5.Advertising

6.CRM

7.Customer onboarding

8.Periscope/Drones

9.Customer care/support

10.Analytics

11.Get them on the way out

In the beginning...

http://youtube.com/v/UKO9w5bCjdg

Twitter Sales

Twitter Polls

Twitter Ads

Twitter CRM

Customer Onboarding

Customer Support

@RoyalMail@ASOS_HeretoHelp

@BTcare

Twitter Content

Estate Agents/Property

Construction

Hotels and Leisure

Events and Weddings

Twitter Analytics

Get them on the way out

What are your actions?

http://www.outserveweb.co.uk/xero-weekly

TipsTwitter Search - https://twitter.com/search-advanced

Twitter Analytics - https://analytics.twitter.com/

Pin a Tweet to top

Twitter ads - https://ads.twitter.com/

Other LinksTrello - https://trello.com/philipoakley/recommend

Capsule CRM - http://capsulecrm.com/?referrer=WVKGRB