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B1 B3 A1 A2 D1 GOAL RouteD RouteA @CHRISLEMA The Buyer’s Journey A Content Strategy for Your Blog or Business site

The Buyer's Journey - by Chris Lema

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Page 1: The Buyer's Journey - by Chris Lema

B1

B3

A1

A2

D2

D1

GOAL

RouteD

RouteB

RouteA

@CHRISLEMA

The Buyer’s Journey A Content Strategy for Your Blog or Business site

Page 2: The Buyer's Journey - by Chris Lema

@CHRISLEMA

Page 3: The Buyer's Journey - by Chris Lema

@CHRISLEMA

The way we see things…

WANT BUY

Page 4: The Buyer's Journey - by Chris Lema

@CHRISLEMA

Page 5: The Buyer's Journey - by Chris Lema

@CHRISLEMA

Page 6: The Buyer's Journey - by Chris Lema

@CHRISLEMA

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@CHRISLEMA

Sometimes we don’t even know what terms to use when searching.

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@CHRISLEMA

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@CHRISLEMA

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@CHRISLEMA

It can be a ridiculous amount of work just to name our solution.

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@CHRISLEMA

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@CHRISLEMA

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@CHRISLEMA

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@CHRISLEMA

As we get educated, we learn what options we actually have available.

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@CHRISLEMA

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@CHRISLEMA

We also need to be able to address our specific context and needs.

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@CHRISLEMA

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@CHRISLEMA

It’s a differentiatedsolution that will normally win the game.

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@CHRISLEMA

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@CHRISLEMA

Only after I’m done with my buyer’s journey will I make a purchase.

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@CHRISLEMA

The way things really are…

DISCOVERY CONSIDERATION DECISION

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UNAWARE PROBLEM AWARE

SOLUTION AWARE

PRODUCT AWARE

FULLY AWARE

DISCOVERY CONSIDERATION DECISION

DEVELOP PROBLEM VOCABULARY

DEVELOP SOLUTION

VOCABULARY

ARTICULATE AVAILABLE OPTIONS

MATCH VALUES & NEEDS

DIFFERENTIATE YOUR

SOLUTION

CONTENT TYPES

• CHECKLISTS• STORIES• Q&A

• MAPS• LISTS• HOW TO

• TUTORIALS• WHITE PAPERS• COMPARISONS

• OPINIONS• BEST OF• GUIDES

• CASE STUDIES• BUYER’S GUIDE• HEAD TO HEAD

@CHRISLEMA

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STOP PUSHING FOR THE CLOSE.

EMBRACE THE BUYER’S JOURNEY.

CREATE A VARIETY OF CONTENT.

@CHRISLEMA

Page 24: The Buyer's Journey - by Chris Lema

CHRIS LEMA

CHRISLEMA.COM

@CHRISLEMA