Salesforce.com 100% Native Marketing Automation

5 Avandel Appexchange

apps

> 500Custom Force.com application built

> 10000Salesforce users served

> 15 PDOAppexchange apps built for others

> 200Many years of total project

experience

> 40Certified Developers

> 100Salesforce Customers

> 10Countries served

> 50Employees

We are a team of innovators, consultants and Salesforce certified

developers who build solutions in and around the cloud.

www.avandel.com15635 Alton Parkway Suite 295Irvine CA 92618 | +1 949 275 2703 | [email protected]

Customer EngagementLife Cycle Management

● Advertising ----------------(Visits)● Prospecting ---------------(Registrations)● Marketing Qualification ---(Leads)● Sales Qualification ------- (Conversions)● Purchase ------------------(Wins)● Customer Experience -----(Renewals)● Referrals ------------------(Additional Clients)● Upsell ---------------------(Additional Wins)

Life Cycle of a Purchase

SMS

E-MAIL

RESPONSE

LANDING PAGE

FOLLOW-UPLEAD

Execution Of Touchpoints

www.avandel.com

★ Online Form Registrations (Calls To Action)★ Outbound Channels (Emails, SMS, Voice)★ Inbound Channels (Email, Call)★ Activity Histories (Meet, Call, Event)★ Stage Histories (Velocity of Interest Level)★ Drip Sequencing(Onboarding Actions)★ Data Collections (Discovery Points)

WHYDripTHIS?

15635 Alton Parkway Suite 295Irvine CA 92618 | +1 949 275 2703 | [email protected]

Measuring Touchpoints

www.avandel.com

★ Velocity (Movement through stages)★ First Contact through All Activity★ Aging Since Last Activity★ Touch points Per Stage★ Advertising Stats (Campaigns and Google Ads)★ Google Analytics (Visits to Landing Pages)★ URL, Email, Registration Stats★ Event RSVP and Attendance


How Does DripTHIS Build Segments

www.avandel.com

❖ Segmentation - Reports and List Views

❖ Campaigns – Google Ads, Events, Etc.

❖ Campaign Members – List Management

❖ DT can sync Segments with Members

❖ DT can add Members to Drip Sequences


Send a Yacht Club brochure to all yachts bigger than 20 meters x hour after arrival

1. Send a Captain's Dinner invitation to captains of boats currently in marina

2. Welcome Mail - Send a list of Porto Events x hours after arrival that will be happening during their stay in their native language

3. Welcome Mail to First Time Visitors - Send a list of amenities x hours after arrival

4. Real-time input of new leads at an event and ability to establish first time contact minutes after signup

Members on a Drip Sequence

www.avandel.com

★ Build Drip Plans with time based sequencing to a member

★ Tie Drip Plan Sequencing to a Campaign

★ All Members get dripped to automatically

★ This could be “add” based from a segment which means sequences is always completed

★ Could be “sync” based which means drip plan not always completed


Plant Seeds Generates Leads with

DripTHIS!


Mass Mail ManagementDRIPTHIS

SEQUENCE

● Can ad-hoc send to Campaign Members● Can ad-hoc send to List Views● Send now or scheduled● List Management of Subscriptions● Opt In Opt Out Management Per

Subscription● Use Communication Templates● Track All URL Links and Email Per Member

Create Calls To Action


● Configure Unlimited Number of Landing Pages

● Use Calls to Action in Outbound Channels● Event Management, Webinars● Embed Rich Content, Videos, Photo

DRIPTHIS

SEQUENCE

Analytics and Management


DRIPTHIS

SEQUENCE

● All Landing Pages integrated with Google Ads

● Google Analytics Syncs Behind The Scenes

● Campaign Budgets and ROIs measure cost per win accurately with landing pages

● Reports and Dashboards around marketing


Keyword PerformanceAnalytics and Management

DRIPTHIS

SEQUENCE


Analytics and Management Lead Source OverviewD

RIPTHIS

SEQUENCE

PROJECT MANAGEMENT

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MILESTONES

Plan&Req Elicitation Solution & Data Design Implementation & Testing Deployment & Roll-Out

Kick Off

Project Planning

Business Process Review

CRP (1)

Business Review Validation

Design Workshop

Solution Design

Data Migration Strategy

Data Mapping

CRP (2)

Business Review Validation

Config-Customization Validation

CRP (3)

Final Implementation

System Integration Training

User Acceptance Training

Prepare for User Training

Product Migration

Roll-Out

Training

Data Load Sandbox

Data Load Production


www.avandel.com

REAL-TIME CLOUD-BASED TECHNOLOGY

Software As A Service (or SaaS) is a way of delivering applications over the Internet—as a service. Instead of installing and maintaining software, you simply access it via the Internet, freeing yourself from complex software and hardware management. SaaS customers have no hardware or software to buy, install, maintain, or update. Access to applications is easy: You just need an Internet connection.

No Vendor Lock-inBecause SaaS applications are subscription based, customers can always choose not to renew if they’re dissatisfied, making providers more accountable.

No Large Up-Front InvestmentWith SaaS applications, customers avoid the large initial investment in an IT infrastructure and the day-to-day responsibility of maintaining that infrastructure.

No Maintenance HeadachesSaaS customers all share the same provider infrastructure, which centralizes administration and updates. Plus, integration is simpler because there’s no need to support several platforms and multiple versions.

No Steep Learning CurveSaaS applications use a familiar Internet interface, so customers expect the ease of use and constant innovation of the consumer Web, helping to drive adoption.

No Outdated SolutionsSaaS applications are innovating at a rapid rate because developers are focused on what’s next rather than on maintaining numerous versions of old code. SaaS vendors use the same technology architecture as the best consumer Web: companies like eBay, Google, and Yahoo!, which enables the same levels of continuous innovation.


www.avandel.com

REAL-TIME CLOUD-BASED TECHNOLOGY

Secure transmission and sessionsConnection to the Salesforce environment is via SSL 3.0/TLS 1.0, using global step-up certificates from Verisign, ensuring that our users have a secure connection from their browsers to our serviceIndividual user sessions are identified and re-verified with each transaction, using a unique token created at login

Network protectionPerimeter firewalls and edge routers block unused protocolsInternal firewalls segregate traffic between the application and database tiersIntrusion detection sensors throughout the internal network report events to a security event management system for logging, alerts, and reportsA third-party service provider continuously scans the network externally and alerts changes in baseline configuration

Disaster RecoveryThe Salesforce service performs real-time replication to disk at each data center, and near real-time data replication between the production data center and the disaster recovery centerData are transmitted across encrypted linksDisaster recovery tests verify our projected recovery times and the integrity of the customer data

BackupsAll data are backed up to tape at each data center, on a rotating schedule of incremental and full backupsThe backups are cloned over secure links to a secure tape archiveTapes are not transported offsite and are securely destroyed when retired


www.avandel.com

SALESFORCE POWERED - AVANDEL SOLUTIONS

Avandel Accelerates Force.com App Building and Rollout

Salesforce AppExchange is a cloud computing marketplace, developed and hosted by salesforce.com. It is the world’s first and largest cloud computing applications and services platform.

Order THIS! is the complete order management solution for industries with complex business processes. All your employees, dealers and suppliers can work on an integrated platform anywhere, anytime, almost on any device in the Cloud.

Inspect THIS! is the key mobile survey app to keep your facilities and equipment reliable and safe. Different types of assets used by cleaning, support, property, catering or security services within a single facility or distributed workplaces can be inspected and tracked easily with Inspect THIS!

Survey THIS! is your professional tool for market research and customer feedback. It’s an online surveys and polls management app built on Salesforce. From customer satisfaction research to course evaluation, from vendor scoring to employee performance reviews; researches of all types can be executed with Survey THIS!.

Earned Value Management (EVM) is a project control process, based on a structured approach to planning, cost collection and performance measurement. Earn THIS! is an EVM tool to monitor your project’s performance. Built on Force.com; Earn THIS! is a user-friendly tool to plan, manage scope, measure your time and cost all in a cloud computing environment.

Drip THIS! is a powerful marketing tool to steer your drip marketing campaigns. You can nurture your customers, subscribers or prospects over time by sending out messages at regular intervals or whenever a change occurs in in their status. Drip THIS! is your unparalleled application lifting you to the cloud.


www.avandel.com

What We Deliver?


● Salesforce AppExchange apps● Custom Salesforce Platform

applications● CRM - Sales Cloud and Service Cloud● mplementations● Mobile device custom applications● System integration projects● ERP & BI projects● 7/24 Support and adequate training

Project References