Service Gaps

Administration ensure the cleanness and hygiene.

Cleaned the toilets and floor

Check the Availability of soap and fill soap if required

Campus Toilets ServiceSU

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Arrive at college Campus

Attend Classes

Good Service

Toilet Cleanness service has

started

Repair Service

Go To the toilet

clean and hygiene

Toilet

Use Soap For Hand

Wash

Ensure the working of machines

and sensor

Complain Related to Sensor-operated fixtures

Asked for Repair

CollegeExteriorParking

ElevatorsTeaching FacultyClass Room

ExteriorAmenities

Appearance Amenities

hand wash dispensers

Papers Service access and utilities passages

Services

• Welcome and comfortable Odor.• Hand dryer.• Antiseptic hand wash dispensers.• Cleanness and hygiene control.

Monitor

• Blocked drains.• Insufficient water.• Odor control systems.• Sensor-operated fixtures.• Cleanness and hygiene control.

What needs to be done?

• Maintenance.• Monitoring.

Recommendation for filling the gaps

• Management can use press button flush fixture in place of sensor-flush fixture.

• Frequency of cleaning should be increased.• Replenishment of soap and paper should be based on frequency of user

on the day not on a fixed basis.• Air fresheners should be used with Odonil to provide comfortable odor

environment.• An improve monitoring system should be implemented.• An incentive based system should be implemented to increase the

quality of service.• Training and motivation system should be implemented.• Electro-magno Automated flush.