Daniel Lemin, Customer Service, Marketing, Online Reputation Speaker

WORK WITHGlobally recognized digital marke3ng

speaker, early Googler, bestselling author

and online reputa3on coach

DANIEL

KEYNOTES, WORKSHOPS &

INSPIRED ATTENDEES Daniel brings to every single

appearance immense energy and enthusiasm for a<endees. He immerses

himself in the industry, translates insights into an ac3onable game plan to take back to the office and keeps the

audience engaged.

ABOUT DANIEL★15+ year digital communica3ons and

reputa3on veteran

★One of Google’s earliest PR and marke3ng hires, established global brand

★Bestselling author of Manipurated, a playbook to manage online ra3ngs and reviews

★Consultant to leading global organiza3ons - United Na3ons, 3M, Procter & Gamble

“We received great feedback from our industry on your

presentaKon. Working with you and your team was so

easy…and fun! So responsive and eager…choosing to bring

you in was a no brainer.”

- LINDSAY EGAN, PARTNERSHIP AND VISITOR EXPERIENCES SPECIALIST

TRAVEL MANITOBA

dlDigital MarketingAuthor & Speaker

D A N I E L L E M I N

RECENT HITS

“We aRracted our largest audience of the year, your team worked with us far in

advance to be well prepared, and as expected, delivered content that informed and moKvated our aRendees.”

- TODD LYNCH, MANAGING DIRECTOR, WORLDCOM PUBLIC

RELATIONS GROUP



40 APPEARANCES IN LAST 12 MONTHS

For some of the top brands and organiza3ons in the world, ranging from

hands-on workshops to large keynote presenta3ons.

“Excellent job. Your presentaKon in parKcular

was excellent.”

- GREG STERLING, CONTRIBUTING EDITOR, SEARCH

ENGINE LAND, SEARCH MARKETING EXPO



GLOBAL UNDERSTANDINGDaniel’s global exper3se is honed by more than 15 years of interna3onal marke3ng experience including the launch of major consumer technology products in India, Korea, Europe, LATAM and Canada.

EXPERIENCED GLOBAL TRAVELER, DANIEL HITS THE GROUND RUNNING FOR YOU.

DANIEL’S GLOBAL APPEARANCES

★Keynotes

★Breakout Sessions

★Fireside Chats

★Workshops

★Webinars

WHAT WE’LL DO TOGETHER

Everything 100% customized and tailored to your audience. Daniel treats every engagement

as a consul3ng project.

“Thanks for a great presentaKon…everyone

learned a lot and appreciated your insights and advice. I got

a lot of posiKve feedback about the workshop, so you

helped make me look good for organizing it. Much

appreciated!” - LAURA BAICH, DIGITAL MARKETING MANAGER, INDIANA

UNIVERSITY PRESS AND CONFERENCE CHAIR,

ASSOCIATION OF AMERICAN UNIVERSITY PRESSES



Focused100% dedicated to helping you make the very most of your event.

PersonableHe aims to be one of the most pleasant speakers you’ve ever worked with, and he is commi<ed to bringing warmth and charisma to your event instead of a`tude.

FlexibleNeed something extra for your event? Daniel is one of the most flexible speakers in the business.

Eye for DetailDaniel brings a passion for your business and an eye for detail that will ma<er to your a<endees to every single engagement.

TimelyDaniel is ocen the first speaker to arrive, loves his soundcheck opportunity and s3cks to your agenda. Precisely 47 minutes for his presenta3on? He’ll nail it, and s3ck around for hallway conversa3on acer.

EngagingDaniel brings the audience into the conversa3on. Trained as a post-graduate instructor, he is well-versed in various teaching methods. If you have something unique in mind, let’s discuss it!

WHAT IT’S LIKE TO WORK WITH DANIEL

“We had a great day with you, thank you so much.”

- JACQUELINE IBBITSON, DIRECTOR OF CORPORATE

COMMUNICATION, CORVIAS GROUP



ONLINE REVIEWS: A PARADOX OF TRUTH, TRUST AND REVENUE

It feels like customers have all the power now, doesn’t it? They can use the power of new mediums – Yelp, Twi<er, TripAdvisor, Facebook – to build your business up or tear your business down.

Ins3nc3vely, as a business you want to fight back and take back ‘control’ of the narra3ve around your business and your brand. How did consumers come to wield so much power and what as a

brand can you do about it?

Go behind the scenes of online reviews with bestselling author Daniel Lemin. He has studied this landscape for more than 15 years and will teach what you need to know to turn reviews into

revenue and create stronger, more rewarding rela3onships with your customers in the process.

CUSTOMERS TO CRUSADERS: WHY CUSTOMER SERVICE HEROES ARE YOUR BEST SECRET WEAPON

“I’ve made it my mission in life to get this flight out tonight.”

This was the promise made from an American Airlines customer service representa3ve in Dallas to a plane full of passengers who had been delayed for five hours due to thunderstorms, crew shortages – the usual mayhem wrought by a spring storm on an airline opera3on. Plenty of room for seething anger at ruined vaca3on plans. Rather than give up, that one gate agent ba<led obstacles to get refreshed catering to the plane, locate a crew that could legally operate the flight and get passengers back on board acer a lengthy tarmac delay.

Employees like these are so uncommon that when we experience them, we cannot help but remember them. They create las3ng bonds between the customer and the brand that turn customers into brand crusaders. We’ll explore true stories of these real customer service heroes and the vital role they play in building and growing businesses by retaining customers.

★Digital marke3ng

★Online ra3ngs, reviews

★Online reputa3on

★Customer experience and customer service

AREAS OF EXPERTISE

Daniel will work with you closely to create a killer experience for your a<endees.

PracKcal“I can put this to work in our business right now.”

WiRy“I couldn’t wait to hear the

next story.”

Visionary“He gave us a good sense of

where things are heading without the usual hype.”

Empowering

“I feel like he really understands our business, and I feel

empowered to act on his advice.”

Refreshing“It was such a new way to

look at this topic. Refreshing!”

WHAT YOUR AUDIENCE WILL SAY…

About Daniel Lemin

Daniel Lemin is an acclaimed global speaker, digital marke3ng veteran and bestselling author of Manipurated. He cut his teeth at Google on the global marke3ng team early in his career, but now mentors and consults with organiza3ons like Comcast, the United Na3ons, Procter & Gamble, Best

Buy and 3M.

Daniel is the head of consul3ng at Convince & Convert, a strategy firm that helps prominent companies gain and keep more customers through the smart applica3on of technology, social

media, and customer service.

He has a par3cular exper3se in online reviews, reputa3on and crisis management. You name the crazy review scenario and he’s heard the story.

He is an avid world traveler and likes weird food as long as it doesn’t bite back.

CONTACTBOOK

DANIEL NOW

FOR INQUIRIES

+1 310 392 2872 [email protected]

dlDigital Marketing

Author & SpeakerD A N I E L L E M I N

SPEAKER REEL

h<ps://www.youtube.com/watch?v=0CNAGUNRxaM

https://www.youtube.com/watch?v=0CNAGUNRxaM
































