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Consumer Behavior
SHIVAM TYAGI(FMS, DIT)
Who is Consumer ?
• Any individuals who purchase product & services for themselves and their family is a consumer.
Why do we need to study Consumer Behavior?
Because no longer can we take the customer/consumer for
granted.
Can Marketing be standardized?
No.Because cross - cultural styles, habits, tastes, prevents such
standardization.
What Influence Consumer Behavior
•Cultural•Social•Personal•Psychological
Cultural factors
• Culture- The set of value, perceptions, preference and believes.
• Sub-culture- Nationalities, religions and geographic regions.
• Social Classes- Homogeneous and eduring division in a society.
Social factors
• Reference Groups- Friends, neighbor, coworker and trade-union group.
• Family- Parents, siblings, wife and children.
• Roles and Status- Family, clubs and organization.
Personal Factors
• Lifestyle and values- age, life-cycle and occupation.
• Personality and self-concept- Self-confidence, autonomy, deference, and personality.
Psychological Factors
• Motivation- Biogenic & Psychogenic (HERZBERG,S THEORY)
• Perception- Selecting, Organizing and interpreting to create a meaning.
Buyer’s Decision Process
• Problem Recognition• Information Search• Evaluation of Alternatives• Purchase Decision• Post-purchase behavior