1. PORTAKABIN PEVS; Service Management; February 2015 Author:
Antonia Ficova
2. What is Portakabin? - a small building that is designed to
be moved from place to place and is used as a temporary office,
school, for home - Portakabin Group companies have been providing
delivering market-leading modular buildings for every application -
1961 Portakabin registered as a trademark and launches its original
site accommodation building
3. - Modular Building innovators for more than 50 years
7countries-1,600 colleagues - The complete modular building service
from planning applications, design and installation to fitting out
and ongoing maintenance
4. - Buildings in the Portakabin range can be configured to
house from one to more than 1,000 people - will make all
arrangements for the delivery of your building - Modular and
portable buildings are transported by road on a flat-bed lorry or
trailer platform and positioned using a lorry-mounted or standard
crane - Portakabin buildings are constructed with a steel outer
wall, steel roof and galvanised steel floor frame
5. LEARNING OUTCOMES FOR THIS LESSON - Know that quality
relates to how well a product does what it is intended to do. -
Explain how the ability to provide quality consistently gives some
companies competitive advantage. - Demonstrate the importance of
offering customers high quality service.
6. INTRODUCTION - Most businesses compete with other firms in
their market. - For instance, it could be on prices, products or
service. - Portakabin competes on quality.
7. QUALITY - Quality relates to how well a product does what it
is meant to do. There are two sources for quality - Internal. The
Group makes sure it provides not just good products but also all
the extras a client might need. For instance, carpets and climate
control systems. - External. Meeting building standards. The Group
meets the international standard ISO9001 - Quality also involves
keeping pace with new technology and building solutions.
8. QUALITY SERVICE - Providing customer service is another
vital part of Quality Management. - The company believes that
providing exceptional levels of customer service is as important as
the quality of the products it makes. - To support this commitment,
it has developed a number of initiatives aimed at continuously
improving service.
9. PROMOTION - a market analysis to identify the key reasons
why customers buy products before deciding on the promotional
strategies to adopt.. - deals with is business to business - it
sells to big organizations such as schools, hospitals, churches
etc. - good understanding of business to business market has helped
portakabin to organize its promotional activities in the right
ways.
10. Portakabin - Guarantees to complete all projects on time
and on budget. - Contacts customers after delivery to check they
are happy. - Aims to solve problems within 24 hours. Operates a
Customer Charter laying down standards. - Offers a complete plan,
design and build service. - Runs a monthly customer satisfaction
survey.
11. CONCLUSION -In a competitive market, businesses stay ahead
by offering products that are different and/or superior in ways
that matter to customers. - Portakabin has positioned itself at the
top end of the modular buildings market in terms of quality, whilst
at the same time providing value-for-money products that fully meet
key standards set out in IS0 9001. - This outcome is the result of
a great deal of thought, careful planning and ongoing education and
training of a skilled and dedicated workforce.