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Architecting a House of Marketing
Alison J HerzogMarketing Director, Global Social Business & Digital Strategy at Dell
@alisonjherzog
Herding cats is possible. Patience and learning is key. A bowl of milk helps too.
Quick story
If you build it, they will come
unless you missed a few key details, like they don’t play baseball, don’t
know how to get there, or are allergic to chalk
You have a lot of tools1,876
Vendors
43 Categories
To Reach…
And counting…
Q: So what? Why is it so complicated?
A: We fail to architect
FAIL
How do we work together?What does my customer want?
Defining it: The G’SOT Model
• A goal is a broad primary outcome.• A strategy is the approach you take to achieve a goal.• An objective is a measurable step you take to achieve a strategy.• A tactic is a tool you use in pursuing an objective associated with a
strategy
Source: Forbes
What is success? Did we fail?• Don’t be a ninny
• Define KPIs and all reporting to accurately measure towards primary target• Don’t create report churn to feel important or to get stuck• Take action based off of credible data• Listen!
• And the MOST IMPORTANT LESSON OF ALL
EMBRACE FAILURE. IT’S AWESOME. BUT ONLY IF YOU OWN IT AND LEARN FROM IT.