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CALEM 2013 Presentation. This presentation discusses how to obtain and use data to understand your pipeline. It includes lessons learned from Northern Arizona University
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CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
Actionable Data in the Adult Market
Terri Hayes, Executive Director, The Extended Campuses of Northern Arizona University
Where to Begin?
July 17, 2013
CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
Residential CampusExtended Campuses
Northern Arizona University
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CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
Extended Campuses
• Enrollment 7,600• Working Adults• Part-time Enrollment• Short-format Classes• Transfer Student Population
Residential Campus
• Enrollment 18,000• Traditional Student• Full-time Enrollment• Full-semester Classes• Fewer Transfers
Northern Arizona University
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CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
Extended Campuses
• Course Scheduling• Identifying Qualified Faculty• Academic Programming• Recruitment• Enrollment• Advising• Technology• EC Marketing
Residential Campus
• Admission Processing• Financial Aid• Academic Programming• Registrar• Student Accounts• Institutional Research• Faculty Development• Institutional Marketing
Infrastructure
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CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
THE CHALLENGE
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CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
Enrollment Trend
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CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
What will we do differently this year to change the enrollment outcome?
How can we make the best use of our limited resources?
Questions Without Answers
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CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
OUR APPROACH
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CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
Our Approach
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CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
• Dedicated Data & Tech Staff• Prospect Data (incomplete/limited)• Census Snapshots– By campus– By SCH– By zip code– By program– By demographic– Year over year
Data Rich
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CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
• Static reflection of enrollment - not actionable
• Measured output – lacked insights into the activity prior to enrollment
• Focus on individual service areas/campuses did not support organizational goal setting
Limitations
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CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
A NEW PERSPECTIVE
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CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
Understanding our Pipeline
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Prospect
Lead
Applicant
Complete Applicant
Admit
EnrollSource: DemandEngine
CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
Historical Activity
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Prospect
Lead
Applicant
Complete Applicant
Admit
EnrollSource: DemandEngine
71%
50%
98%
78%
CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
Enrollment Trend
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CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
Quantifying the Goal
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Prospect
Lead
Applicant
Complete App.
Admit
Enroll
71%
50%
98%
78%
Goal: 1,000 New Enrollments
New Admits = l,282
New Complete Apps = 1,308
New Applicants = 1,842
New Prospects = 3, 6841,842 ÷ .5
1,308 ÷.71
1,282 ÷.98
1,000 ÷.78
CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
• Provides clarity of purpose
• Supports action
• Informs resource allocation
Quantifying the Goal
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CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
What will we do differently this year to change the enrollment outcome?
How can we make the best use of our limited resources?
Questions Without Answers
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CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
• Goals by stage
• Progress to goal
• Year over year progress toward goal (pace)
Weekly Reports
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CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
• Elimination of campus centric behavior• Actionable Data• Informed budgeting and planning• Identification of process barriers• View of pipeline – To date 89% of fall 2013 applicants have
completed their application.– To date, we have enrolled 41% of the newly
admitted students for fall 2013.
Outcomes
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CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
LESSONS LEARNED
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CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
• One central repository for data– Eliminating shadow systems– Clarifying Terminology: Leads, inquiries, etc.
• Commitment to new reporting methodology– Stakeholder Needs– Special populations– Reporting by campus/program
• Unified recruiting practices
Lessons
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CONFERENCE ON ADULT LEARNER ENROLLMENT MANAGEMENT 2013
QUESTIONS?
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