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3 Reasons Why

US Call Centers Are

Making a Comeback

August 2015

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1. Limit hold time

The average offshore call center hold time is about 1 minute and 15 seconds longer than

the average domestic call center hold time.

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2. Keep it simple

When communication exchange is simple and easy to follow, customer experience is

improved and the likelihood of making a sale increases.

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3. Empowered agents

The visual map of phone calls provided by Call DNA clearly indicates that calls to offshore

agents often result in transfers or consultations while a consumer is waiting.

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Want to learn more?

Read the

3 Reasons Why US Call Centers Are Making a Comeback

blog post in its entirety here