NAME: PARMAR DIPEN G.BRANCH: E.C. ENGINEERINGYEAR: 2016-17SEM: 1EN. NO: 160210111078

“Was I paying attention?”

Do you think there is a difference between hearing and listening?

You are right, there is! Hearing is simply the act of perceiving

sound by the ear. If you are not hearing-impaired, hearing simply happens.

Listening, however, is something you consciously choose to do. Listening requires concentration so that your brain processes meaning from words and sentences. Listening leads to learning.

. . . is intermittent.

. . . is a learned skill.

. . . is active.

. . . implies using the message received.

Desire to listen. Focus on the message. Listen for main ideas. Understand the

speaker’s point of view.

Withhold judgment. Reinforce the message. Provide feedback. Listen with the body. Listen critically.

Active vs. Passive Positive vs. Negative What Kind is it?

◦ Appreciative ◦ Empathic ◦ Discriminative◦ Analytical

Most frequently used communication skill ◦ 50% of typical workday spent communicating ◦ of this 50%, 45% is spent listening ◦ 45% of business person’s salary earned

listening

Good listeners ◦ are perceived as more intelligent ◦ save time, energy, and other resources ◦ increase chances for advancement and

success

Interactive Listening

Cultivated Skill involving the goal-oriented active, positive process of receiving and attending to aural stimuli

Conscious elimination of perceptual barriers

Critical for occupational advancement

Leads to perception of intelligence

Saves time, money, and resources

Identify Objectives Know Your Listening Habits Generate Motivation and Energy Eliminate Distractions Ask questions

◦ Closed ◦ Open ◦ Probing

Evaluate Your Progress

Effective listening requires an understanding that it is not just the speaker's responsibility to make sure he/she is understood.

The listener has a major role to play in hearing the complete message.

The following ideas will assist the listener in understanding the message.

"What is so important about listening? I listen!" Sure you do. But how? How adept are you, for example,

in getting people to come right out and really talk to you? Before you can get the most out of a listening situation,

others must first believe that you really want to listen. They must feel that when they tell you something, it will be received by you in the proper spirit.

Learn to listen beyond the words, with your heart as well as your ears.

Observe the signs of the inner feelings such as voice quality, facial expressions, body posture and motions, etc. These actions are revealing, and sometimes may have an opposite meaning from the spoken word.

A friend put it this way: "You listened as if you wanted to hear what I was going to say, as if it was really important to you. And that makes me feel good!"