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GivingThe RightAmountof Shits
#uxburnout
how burnout happens
#uxburnout
the unburnout
happiness is...
what’s your shitfrustration is shittythe shit funnel don’t lose your shit
give a shit againshit happens
joy checkup
How Burnout HappensThis Shit Is Shitty
#uxburnout
It starts...
So Happy TogetherYOU
Lets make awesome
things!
YOUR ORGANIZATION
Great!
#uxburnout
But Then...Make awesome
things!
This sucks.
#uxburnout
Why?We have a strong desire to belong
Self-esteem acts as a measuring stick for how we think we are fitting in
#uxburnout
Self-Esteem
Belonging
Correlation
#uxburnout
Workplace effectivenessWorkplace effectiveness increases our self-esteem by making us feel like we are contributing within this system
We give too many shits.
#uxburnout
burn·outA syndrome of emotional exhaustion and decreased engagement in the workplace
This typically occurs when our needs aren’t being fulfilled in some way
#uxburnout
SUPERNOVA: Losing your shit.APATHY: Arms in the air – you just don’t care. ISOLATION: Disconnecting from peers.DEPRESSION: Sad kitten.
The SHIT this leads to.
#uxburnout
Types Of BurnoutI’m not happy I’m mad as hell
#uxburnout
The UnburnoutWhy To Prioritize Enjoying Your Job
#uxburnout
Work to PLAY vs. Play at WORK57% of your waking adult life is spent at work
don’t settle for work suckiness #uxburnout
You (probably) don’t need a new job.Instead, learn to give the right amount of shits.work happiness has some specific triggers...
Workplace Happiness
#uxburnout
Compensation/pay, overall (01)Job security (02)
Opportunities to use your skills/abilities (02)Relationship with immediate supervisor (03)
Benefits, the overall package (04)Organization’s financial stability (04)
The work itself (05)Communication between employees and senior management (06)
Management’s recognition of employee job performance (06)Feeling safe in the work environment (07)
Autonomy and independence (08)Overall corporate culture (09)
Meaningfulness of job (10)Relationships with co-workers (10)
Career advancement opportunities (11)Job specific training (11)
Organization’s commitment to professional development (12)Contribution of work to organization’s business goals (13)
Career development opportunities (14)Variety of work (14)
Organization’s commitment to corporate social responsibility (15)Organization’s commitment to a diverse and inclusive workforce (16)
Paid general training and tuition reimbursement programs (17)Networking (18)
Organization’s commitment to a ‘green’ workplace (19)
60%
59%
59%
54%
53%
53%
51%
50%
50%
49%
47%
45%
41%
41%
40%
40%
36%
35%
33%
33%
31%
28%
27%
26%
22%
pay & benefitsjob security & stabilityfeel safe
Job Joy: the Baseline
#uxburnout
Compensation/pay, overall (01)Job security (02)
Opportunities to use your skills/abilities (02)Relationship with immediate supervisor (03)
Benefits, the overall package (04)Organization’s financial stability (04)
The work itself (05)Communication between employees and senior management (06)
Management’s recognition of employee job performance (06)Feeling safe in the work environment (07)
Autonomy and independence (08)Overall corporate culture (09)
Meaningfulness of job (10)Relationships with co-workers (10)
Career advancement opportunities (11)Job specific training (11)
Organization’s commitment to professional development (12)Contribution of work to organization’s business goals (13)
Career development opportunities (14)Variety of work (14)
Organization’s commitment to corporate social responsibility (15)Organization’s commitment to a diverse and inclusive workforce (16)
Paid general training and tuition reimbursement programs (17)Networking (18)
Organization’s commitment to a ‘green’ workplace (19)
60%
59%
59%
54%
53%
53%
51%
50%
50%
49%
47%
45%
41%
41%
40%
40%
36%
35%
33%
33%
31%
28%
27%
26%
22%
use your abilitiesrelationships at workenjoy what you doautonomy company culturemeaningfulnessskill developmentvariety
Job Joy: the Grind
#uxburnout
Being happy leads to success because your positive brain is better than your neutral brain.● More productive, resilient, creative, intelligent, more
adaptive● Less susceptible to burnout
Happiness Advantage
#uxburnout
Predicting Job Success
25% IQ● knowledge● intellect
75% Gumption ● optimism● social support● see stress as a challenge (not a threat)
#uxburnout
Predicting Long Term Happiness
10% 90%
#uxburnout
Happiness is...I Do Not Think That Word Means
What You Think It Means
#uxburnout
Happiness Is......not what most people think
NOT A RESULT YOU ATTAIN ● promotion ● bigger apartment● more money
result in short-lived bumps that don’t last #uxburnout
Happiness occurs when...Experience exceeds expectation
EXPERIENCE > EXPECTATION =
EXPERIENCE < EXPECTATION =
but there’s a catch... #uxburnout
Happiness is...subject to hedonic adaptation ~your expectations adjust to your circumstances
+ =
status changes eventually become the “norm”which means...
I’m so happy! I’m fine
#uxburnout
Happiness is...aspirational and elusive...which is good because you don’t live in a cave.
This is WAY better than not having shelter. Innovation DONE! Happiness achieved! That’s all I need!
#uxburnout
The desire for happiness...+ hedonic adaptation = drives the pursuit to make life better.
This is WAY better than not having shelter. Innovation DONE! Happiness achieved!
Life in this cave is boring. I’d be SO happy if it was just warm & I could see. And that’s all I need. And a paddle game. And a remote control. Not one other thing. And a chair. That’s all I need. And a dog. And that’s all.
#uxburnout
Happiness Is...…fleeting. So fleet the shit out of life with intentional activity.● episodic● in the moment● requires regular attention
#uxburnout
How to Be HappyStrategy 1 of 3
#uxburnout
Engineer Your Happiness
KEEP SCORE of what makes you happyknow your own USER NEEDS
#uxburnout
Hug a Puppy
#uxburnout
Find Your Happy Place
#uxburnout
Add Happy To Your Routine
How to Be HappyStrategy 2 of 3
#uxburnout
Another Approach: Reset NeutralAdjust your normal (aka your level between “happy” bumps).
I’m fine I’m good.
#uxburnout
What Gets Focus Naturallyupcoming tasksworries, stresses, complaints
What To Focus On To Be Happy accomplishmentswhat’s going right
#uxburnout
Training Happiness● start your day with (e-)kindness
● 3 weeks of 3 things: every day write down 3 new things you are grateful for
● daily journal about a positive experience
#uxburnout
Fake It Till You Make It
#uxburnout
How to Be HappyStrategy 3 of 3
#uxburnout
You are a Giant 2-Year-Old
● get enough sleep & nap if you’re tired● eat healthy snacks & balanced meals ● exercise, run around, get fresh air● don’t power through discomfort
If your two-year-old self would be crying, fix it.#uxburnout
Job JoyWhat Is Impacting Your Happy
#uxburnout
How is this shit for you?use your abilities
relationships at workenjoy what you do
autonomy company culturemeaningfulness
skill developmentvariety
#uxburnout
What Shit Even Matters?what’s important to you?tell me what you want. what you really really want.
set goals so you have a gaugeaim high. or at least aim.
check yo selfhow are you doing? what needs correcting? what priorities have changed?
#uxburnout
use your abilitieswork relationshipsenjoy what you do
autonomy company culturemeaningfulness
skill developmentvariety
WHY?FACTOR RATING CARING
#1 Use Your Abilities
#uxburnout
Are you doing what you are good at?Are you doing what you were trained to do?
#2 Work Relationships
#uxburnout
How’s your relationship with your project team?With your supervisor? With management?Your UX peers? With your mentor or mentees?
#3 Enjoy What You Do
#uxburnout
What do you spend your day doing?Do you like doing that?
#4 Autonomy
#uxburnout
Do you have control of your schedule?Do you have ownership of what you work on?Do you make decisions about what’s in or not?
#5 Company CultureWhat is it? What would you change?What do you like about it?
#uxburnout
#6 Meaningfulness
#uxburnout
How is your job important to what gets done?How does your work make the world better?
#7 Skill Development
#uxburnout
What resources and opportunities do you have?Mentoring? Conferences? Tasks outside your comfort zone?What do you want to improve?What would help your work to improve?
#8 VarietyWhat variety do you get? Projects? People?What variety would be ideal? What’s realistic?
#uxburnout
Frustration is ShittyUnderstanding What Happens When The Shit Hits The Fan
#uxburnout
Sources of Frustration1) You work with people
2) You work in a place
3) You work with yourself
#uxburnout
Working with People● Combative ● Lack of trust● No positive feedback● Competition● Overly siloed
YOUR COLLEAGUES
#uxburnout
Working in a Place● Work overload● No control● Management pressure● Insufficient rewards● Unestablished company culture
YOUR ORGANIZATION
#uxburnout
Working with Yourself● Anxious● Unassertive [or overly assertive]● Insecure● Eager to please ● Too motivated at work
YOU
#uxburnout
“Work is a necessary evil to be avoided.” -Mark Twain
#uxburnout
Can You Avoid The Shit?Of the things that piss you off, identify those youcan’t change
AND LET THEM GO
#uxburnout
#uxburnout
Its The PrincipleOften we feel like things go wrong specifically to hurt our feelings
THEY DON’T
#uxburnout
Everyone is Dealing with ShitDon’t take it personal when someone gives you shit. Chances are it’s not about you
#uxburnout
Mea Culpa / Sua CulpaDon’t look for is to blame
#uxburnout
WHO
Mea Culpa / Sua CulpaLook for is to blame
CONTEXT
#uxburnout
WHAT
Adjusting ExpectationsWhy did this water turn brown?
#uxburnout
Adjusting ExpectationsIts not water at all (its bourbon… now I want bourbon)
#uxburnout
The Devil is in the Details
#uxburnout
Take context at face value.
Resist the urge to expect similar outcomes from contexts that seem similar
What’s Your ShitIdentify The Problem
#uxburnout
So What’s Your Barrel?Narrow down the real problem by asking:
○ Is it more than one person?○ Is it more than one project?○ Is it more than one task?○ Is it outside of work?
#uxburnout
What do they have in common? What are they doing that’s so annoying?
Is it just one bad project, or does is go beyond that?
Is there one task that is particularly stressful, or are there multiple tasks? What are they and why?
Are there things outside of work that are making it harder for you to deal with normal work stressors?
The Shit FunnelHow To Know What To Give A Shit About
#uxburnout
This Is A Story About ControlWhat among your problems can you change?(We’ll give you a hint)
CAN CONTROL CAN’T CONTROLYOUR BEHAVIOR EVERYONE ELSE’S BEHAVIOR
#uxburnout
The Shit Funnel
#uxburnout
ALL THE SHIT
SHIT I CAN CONTROL
SHIT I CARE ABOUT
SHITS I GIVE
What things can I do to change the way I handle the shit?
What areas do I want to improve in to increase my happiness?
What am I actually going to focus my time and energy on?
What are my actual problems?
Don’t Lose Your ShitHow To Not Lose Your Shit When Shit is Going Down
#uxburnout
the Supernova
#uxburnout
What are We Fighting About?Pause for alignment● Goals & Objectives● Priorities● Constraints
#uxburnout
Are you using the same lens?
Active EmpathyBefore you ARGUE, take their side.
What is their intention? What are they trying to do? What are they trying to protect? What perspective do they have that you don’t?
Verbalize the sames AND the differences. #uxburnout
DoStay calmUse facts, logic, dataAsk & listenConcede pointsAdvocate for the userRespect project tensionLook for win-win
Get personalGet distractedWater it down ProvokeExaggerate
Don’t
#uxburnout
Life is ComedyImprov style: ROLL WITH BAD IDEAS. Good for brainstorming & problem solving.
THE RULES:● Don’t negate● Accept & add on● Make it work
#uxburnout
Simmer DownMeditate through the urge to explode● observe your thoughts, feelings, reaction● don’t judge, don’t fix it, don’t act● focus on your breathing● postpone responding
#uxburnout
Recognize Your TriggersLearn yourself.What sets you off?How do you avoid it?How do you quell it early on?
#uxburnout
Shit HappensTips For Handling The Shit
#uxburnout
The Shit Is In There
And it needs to be dealt with.
#uxburnout
Guilt-Free BreaksDon’t waste your breaks
Facebooking.
Get away from your desk and do something that
makes you happy.
#uxburnout
I’m Going To Pump You Up
Just Say No!And accept that some people might be angry with you (its going to be ok)
#uxburnout
Work Smarter
Potential efficiency opportunities:● Cut out a detailed func spec ● Skip [unnecessary] meetings (or call in)● Wear headphones
#uxburnout
Not harder.
I AM Here to Make Friends!
#uxburnout
You Can’t Do It Alone“Asking for help with gratitude says: We have the power to help each other”
- Amanda Palmer
#uxburnout
You Have Nothing To ProveLet go of the notion that you have all the answers
Its ok if someone has a better idea, it doesn’t mean you suck(We still think you’re awesome)
#uxburnout
Stop ComplainingKeep venting sessions brief and only to trusted colleagues, friends and family
#uxburnout
Stay PositiveDon’t let a bad situation turn you into a different person
Your attitude has the power to change your environment
#uxburnout
Elements of Organizational CultureSchein
Unconscious mental modelsAssumptions
Beliefs and IdeologiesValues
Processes and behaviorsActions
Attitudes Feelings and emotions
#uxburnout
What Your Momma Gave Youown your strengths & accentuate them
find workarounds for your weaknesses
#uxburnout
Give A Shit [Again]Hitting The Reset Button
#uxburnout
Its Time To Start Over
#uxburnout
Go Back to the BasicsTalk to your users (guerilla this shit if you can’t get funding for research)
Read new UX books and reread the classics
Attend conferences (like this one. Good job!)
#uxburnout
Time For a New ChallengeImplement a new design or research technique(maybe some you’ve learned at the IA Summit??)
Try a new deliverable ● Sick of wireframes? Try a different tool or for less
complex projects, just sketch on a white board
#uxburnout
Make Shit HappenDecide what you want
ASK, create proposals & requests, or JUST DO IT
Stretch outside your comfort zone
#uxburnout
Get A LifeDon’t rely on your job alone to satisfy your need to create, analyze or just be part of something awesome
#uxburnout
Talk ShopSchedule regular check-ins with UX colleagues
Join a meetup in your areaCan’t find one? Start one!
#uxburnout
Make Good UX
“The biggest problem of success is that the world conspires to stop you doing the thing that you do,
because you are successful.”- Neil Gaiman
#uxburnout
No More ShitsWhen Enough is Enough
#uxburnout
Ummm...use your abilities
relationships at workenjoy what you do
autonomy company culturemeaningfulness
skill developmentvariety
#uxburnout
Nothing Is WorkingThere may come a time to leave your job, client or project
Just beware...
#uxburnout
The Grass Is Always Greener...
#uxburnout
Focus On Changing YourselfIf you don’t change how you handle your stressors, then things won’t change.
Because...
#uxburnout
Shit Is Everywhere
#uxburnout
make happy a priority
#uxburnout
engineer joy
see the good
have a focus
it’s not personal
find the real whys
see their side breath through itREBOOTsay no & ask for help
More About How Much to CareThe Happiness Advantage by Shawn Anchor
Burnout: The Cost of Caring by Christina Maslach & Philip Zimbardo
The Person and The Situation by Lee Ross & Richard Nisbett
The Truth About Burnout: How Organizations Cause Personal Stress and What to Do About It by Christina Maslach and Michael P. Leiter
#uxburnout
resources
Thank You!@uxmarti
@megan_schwarz
#uxburnout