YOUR PROFESSIONAL IMAGECHAPTER 2By: MOHD REDHWAN BIN MOHD NOH

1 Characteristics of a Professional2 Your Professional Look3 Understanding Business Etiquette

YOUR PROFESSIONAL IMAGE• The impressions you make on others• Your attitude toward your work and coworkers• Your work ethic• Professional dress• Familiarity with business etiquette

Your ability to get a job, keep a job, and advance in your career will hinge on your professional image.

ADA APA PADA PANDANGAN PERTAMA?(FIRST

IMPRESSION)• Melalui pandang pertama atau pertemuan pertama lazimnya akan

melahirkan takrif umum terhadap individu.

- Jika baik, ia akan kekal selama-lamanya. - Jika buruk sukar untuk mengikisnya kerana tafsiran sudah dibuat.

“First Impression Counts”

PANDANGAN PERTAMADatang awal waktu bila berjanjiSelesa dan yakin dengan kemahiran dan kebolehan anda Berpakaian secara professionalSenyumBerwaspada dengan bahasa badanPositifBerbudi bahasa

CARA BERPAKAIAN DI KHALAYAK

Melambangkan;• Tahap ekonomi• Tahap pendidikan• Kerjaya• Tahap sosial• Kebolehpercayaan• Tingkahlaku dan moral• Kejayaan masa depan

A POSITIVE ATTITUDE CAN HELP YOU

•Get jobs•Be offered important responsibilities•Gain promotions•Reduce stress

WORK ETHIC•A set of values based on the merits of hard work and diligence•A belief in the benefit of work and its ability to build a person’s character

PEOPLE WITH A STRONG WORK ETHIC …

• Arrive at work on time• Stay until their shift is over•Meet all deadlines• Show integrity and trustworthiness• Follow rules and procedures•Make productive use of work time

PROFESSIONAL SKILLS• Communication• Interpersonal relations• Time management• Critical thinking•Decision making• Creative thinking

PROFESSIONAL SKILLS

•Teamwork•Technology•Leadership•Stress management•Problem solving•Customer focus

WORK CHARACTERISTICS• Your workspace• Your desk• Your daily work• Pay attention to detail.• Strive for accuracy.• Acknowledge mistakes

PROFESSIONAL ORGANIZATIONS

•Offer certification programs and seminars• Provide helpful information•Websites•Newsletters and articles

• Examples• International Association of Administrative Professionals• ARMA International

YOUR PROFESSIONAL LOOK•Dressing the part• Professional business attire• Business casual attire•Other dress considerations

• Appearance• Jewelry

GENERAL COURTESY AND MANNERS

Treat others as you would like to be treated.Thank people for their help.Apologize for mistakes.Greet people appropriately.• A polite “hello” shows good manners.• “How are you?” shows interest

DINING AND RESTAURANT ETIQUETTE

Business discussions take place after the meal is over.

Hosting a business mealAttending a business mealUsing good table manners

INTERNATIONAL CUSTOMS AND ETIQUETTE

Dining etiquette varies by culture. Professional dress is usually conservative. Research both. Other international issues

• Gifts• Holidays• Business hours• Greetings• Time• Body language

MAKING INTRODUCTIONS

•Name the most important person first.•Say each person’s name clearly.•Use titles when appropriate.•Add interesting information.

BEING INTRODUCED• Stand and greet the other person.• State your name and position.• Smile and establish eye contact.• Shake hands firmly.• Repeat the person’s name.•Have a conversation.• Tell the person you enjoyed meeting

INTRODUCING YOURSELF

•Stand.•Smile and establish eye contact.•Greet the other person.•State your name and position.•Shake hands firmly.•Repeat the person’s name.

GREETING VISITORS• Greet the person graciously.• Learn and use the person’s name.• Determine the purpose of unscheduled visits.• Be pleasant to difficult visitors.• Handle interruptions well.• Manage angry or upset visitors appropriately

TELEPHONE SKILLS AND ETIQUETTE

• In an office, calls may be overheard.• Be mindful of• The volume and tone of your voice• The language you use• The content of your phone calls

• Avoid or limit personal calls while working.

TIPS / PANDANGAN

/ NASIHAT

1. JANGAN HARAP MUKA• Cantik adalah subjektif. Tidak semua baju yang kita lihat

cantik juga cantik pada mata orang lain. Setiap orang mempunyai definisi cantik yang tersendiri. Mungkin ada yang menilai wanita yang cantik itu berpakaian seksi, kulit yang putih, hitam manis, tinggi lampai, kecil molek, memakai tudung labuh dan sebagainya.• Ianya adalah bergantung kepada persepsi masing-masing.

Maka, usah risau dengan definisi cantik itu. Usahakan supaya cantikkan dalaman serta rohani agar kecantikan yang sebenar menyerlah dengan sendiri pada raut wajahmu.

2. MILIK ORANG KAYA• Apa hal?• Kita sering digambarkan, orang kaya selalunya akan mempunyai paras

rupa yang cantik. Ini adalah kesan yang ditonjolkan di dalam drama mahupun filem melayu. Sedangkan jika kita melihat filem atau drama luar negara, para pelakon tidak dinilai pada paras rupa mereka sahaja tetapi pada bakat yang ditonjolkan.

• Oleh itu, usah terpedaya dengan mainan mata manusia kerana cantik adalah milik semua insan. Tidak ada pengkhususan kepada insan tertentu.

3. MEMAKAI PAKAIAN YANG MAHAL DAN BERJENAMA

• Sindrom memakai pakaian mahal dan berjenama agar boleh kelihatan cantik adalah merbahaya. Jika memilih mahal kerana kualiti tidak mengapa kerana boleh dipakai lama. Hanya yang dikhuatiri bergaya sehingga poket kosong kerana kita tidak mahu pepatah “biar papa asal cantik” menjadi panduan dalam bergaya. Bersederhana lebih elok kerana pembaziran amat tidak digalakkan dalam Islam.