Organizational communication is the sending and receiving of messages

among interrelated individuals within a particular environment or setting to

achieve individual and common goals. Individuals in organizations transmit

messages through face-to face, written, and mediated channels.

Organizational communication largely focuses on building relationships, or

repeated interpersonal interactions, with internal organizational members

and interested external publics.

Types of Communication.

1.UPWARD COMMUNICATION

The one which goes up the official hierarchy,

from the lower to the higher level in the

organization. Information go from the

subordinates to the superiors. It is mostly used

for sending information associated with the

proposals system, employees’ opinion, work

insight, attitudes and problems of the

employees. It is important to secure the

freedom of communicating (undisturbed

information flow) since the main drawback of

the upward communication is message

filtering.

2. DOWNWARD COMMUNICATION

This flows from the higher to the lower

levels in the organization. It is

characteristic for giving orders,

broadening of ideas and

communicational knowledge. It takes up

a lot of time, but its most common

problem is the loss or denying of

information on the path through the

chain of command; very often there is

misunderstanding of the directions,

therefore a backward connection has to

be established in order to confirm the

transmission of correct and full

information.

CONCLUSION

Greater attention should be paid to the communication as the element of

organisational behaviour because of the growing changes within organisations

which face the leadership with new challenges and opportunities for testing the

different organizational behaviour concept modes. By identifying the level of

communication satisfaction within the organisation we get an insight into

organisational forces, but simultaneously also get an insight into weak points in

the area of communication within the organisation. We can also use them as the

basis for making important business decisions within the organisation.