1. Organizational Behavior GUERIN Charles KRSKOVA Rebeka KIM
Woojin HAIZE Marine GERARD Victoria STRATEGIES TO IMPLANT ZAPPOS IN
SOUTH KOREA Organizational Behavior Professor DERHY KURTZ Class 13
IT Year 2014-2015
2. Table of Contents I. Analysis of Zappos 1. Organizational
Culture 2. Human Resources and Policies 3. Organizational Change
and Stress Management II. Transplanting Zappos in South Korea 1.
Understanding Korean Organizational Culture 2. Strategies to Adapt
to Korean Culture
3. I. Analysis of Zappos
4. Organizational BehaviorI. Analysis of Zappos Zappos.com is
an online shoes and clothing shop currently based in Las Vegas,
Nevada in the United States. FACT 1 Since its founding in 1999, it
has become one of the worlds largest online shoes retailers. FACT 2
The company ranked 31th out of 100 best companies to work for by
Forbes. FACT 3 The Zappos culture is now very well known and became
a new roll model for many innovative companies. FACT 4
5. 1. Organizational Culture
6. Organizational BehaviorI. Analysis of Zappos TEN CORE
VALUES
7. Organizational BehaviorI. Analysis of Zappos TEN CORE VALUES
1. Deliver WOW Through Service 2. Embrace and Drive Change 3.
Create Fun and a Little Weirdness 4. Be Adventurous, Creative and
Open-Minded 5. Pursue Growth and Learning 6. Build Open and Honest
Relationships with Communication 7. Build a Positive Team and
Family Spirit 8. Do More with Less 9. Be Passionate and Determined
10. Be Humble
8. Organizational BehaviorI. Analysis of Zappos HOLACRACY
[Organizational Change from Hierarchy to Holacracy] Recently
adopted start-up culture Evolved from adhocracy Replaces the
traditional chain of command Self-governing circles Different
roles
9. Organizational BehaviorI. Analysis of Zappos HOLACRACY
Employees decision making Reduce burden on leaders Increased
efficiency Transparency Interesting Job Team building Relationship
Start-up team spirit
10. Organizational BehaviorI. Analysis of Zappos HOW THE
CULTURE BEGINS I didnt want to make the same mistake that I made at
LinkExchange at Zappos. I believe that if the organizational
culture is well established in the company, then other things you
need for being successful will happen naturally. CEO OF ZAPPOSTony
Hsieh
11. 2. Human Resources and Policies
12. Organizational Behavior It is used to find out if the
applicant is able to execute the basic jobs, if he or she has the
basic requirements. I. Analysis of Zappos COMMON MODEL OF SELECTION
PROCESS 78% Initial Selection 19% Substantive Selection { { 2%
Contingent Selection { It insists even more on knowledge, only
better qualified applicants are kept. It describes the final check
on applicants concerning their background, health.
13. Organizational BehaviorI. Analysis of Zappos SELECTION
PROCESS IN ZAPPOS Zappos does not use restrictive types of
selections. There is no substantive and contingent selection, the
company uses only initial selection and evaluates applicants by
feeling, through their energy. The company takes cultural fit
seriously, it weighs 50% in hiring. The goal is to bring good
atmosphere to the workplace Build a Positive Team and Family
Spirit. 50%50%
14. Organizational BehaviorI. Analysis of Zappos TRAINING AND
DEVELOPMENT PROGRAMS Formal Training Method1 Informal Training
Method 2
15. 3. Organizational Change and Stress Management
16. Organizational BehaviorI. Analysis of Zappos Planned
changes are essential. Resistance is not pressent in Zappos because
workers are used to changes, job habits are flexible, etc. Zappos
is a learning organization. ORGANIZATIONAL CHANGE 1 2 3
17. Organizational BehaviorI. Analysis of Zappos STRESS
MANAGEMENT
18. II. Transplanting Zappos in South Korea
19. 1. Understanding Korean Organizational Culture
20. Organizational BehaviorII. Transplanting Zappos in South
Korea In Korea, companies tend to be strictly hierarchical with
major decision being taken at the top and delegated down for
implementation. HIERARCHY
21. Organizational BehaviorII. Transplanting Zappos in South
Korea PROCEDURAL ASPECT STEP 1 STEP 2 STEP 3 STEP 4 Yes = Yes?
22. 2. Strategies to Adapt to Korean Culture
23. Organizational BehaviorII. Transplanting Zappos in South
Korea South Korea is one of the countries where hierarchy prevails
in business world. FROM THE COMPLETE HOLACRACY TO THE
SEMI-HOLACRACY Nevertheless, today the mentality changes in Korea
with time. 1 2 3
24. Organizational BehaviorII. Transplanting Zappos in South
Korea CREATING CORE VALUES
