Module 3

The Case for Change

PRESENTER

Environmental Scan - a shifting world …

Globalization and new global competitiveness

New technologies and information as the new currency

Ageing population and demographic shifts

Citizens informed, engaged and are demanding a greater say

Climate change and increased environmental awareness

Loss of trust in professions, politicians and institutions

Public sector is experiencing increased pressures and complexity (cost containment; client satisfaction, innovation)

Increased focus on governance, accountability and leadership within the public sector

WHAT IS IMPACTING YOU?

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Module 3 The Case for Change

A Changing Economy:

Changing global markets - BRICS and Beyond (other rapidly growing economies)

Corporation citizens are seeking to build legitimacy and support social change

Widening income disparities

Persistent structural unemployment

Diminishing confidence in economic policies

The growing importance of megacities

Module 3 The Case for Change

Technology Revolution:

Continued advances to solve problems especially in health and communications

Greater access to information & knowledge - competitive advantage for organizations, nations and individuals

Cost of technologies going down and increases in productivity

Digital wallets and mobile transactions

Robots and smart machines reshaping work and lives

Social technologies are now a central part of everyday life and work

Intensifying cyber threats

The rapid spread of misinformation online

Module 3 The Case for Change

Environmental Concerns:

Inaction on climate change

Increasing frequency and magnitude of natural disasters

Extinction and species at risk on land and water

Exporting pollution across borders

Resource wars escalating: From a world of abundance to shortage

Module 3 The Case for Change

Globalization, Urbanization and Decentralization:

Cities are the hubs of global networks and systems

Hold the potential to maximize benefits and offset negative consequences of globalisation (UN Habitat)

Forcing a rethink of institutional structures at local, national and international levels

Concurrent with push towards decentralisation to empower local governments (getting to the people)

However, reluctance and resistance because of concerns with accountability, corruption and loss of centralized power

Module 3 The Case for Change

Social and Political Change: Demographic shifts (aging populations in West) and

Immigration shifts Increasing education levels across the Globe, especially in Asia Citizens more informed, more engaged, more demanding and

have more choices Rising societal tensions in parts of the world that extend

globally (eg. Middle East and North Africa)

Lack of values in leadership (corruption) and trust in governments and institutions (eg. Banks)

Expanding middle class in Asia and parts of South America The great power shift from government and banks to

individuals and communities

Module 3 The Case for Change

The World is Changing!

The leadership challenge

The crucial distinction between ‘tame’ and ‘wicked’ problems:

Tame problems – complicated but resolvable; likely to have occurred before; agreed approaches to address. Leadership role is to provide processes and resources to solve the problem

Wicked problems – complex, interconnected with other problems; lack of agreement over problem or how to tackle it. Leadership role is to ask the right questions and get the right stakeholders involved.

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Responding to Change Governments and public servants will need to be dynamic,

resourceful and innovative to respond to such complexity Innovation does not happen in a vacuum; rarely a lone individual - often result of a group approach

Innovation is about doing things differently and/or doing different things

2 Basic types of innovation: Value-added AND Exploratory Innovation

Fortunately, lots of opportunity for Government innovation

Growing support, new technologies, citizen engagement, shared

experience

How will governments respond?

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Responding to Change

Exercise – SWOT Analysis:

Given our environmental scan, what are government’s

Strengths

Weaknesses

Opportunities

Threats

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