1

MALCOLM BALDRIGE QUALITY AWARD

PRESENTED BY : S/LT JAZIB

PRESENTED TO : SIR MIRAJ JAFFRI

2

SCHEME OF PRESENTATION

• Introduction of Malcolm Baldrige• Video # 01• Malcolm baldgride Quality award

• Categories

• Eligibility

• Video # 02• How to apply for award• Balgride Award Model

• History of Award Recipients

• Video # 03

3

Malcolm Baldrige

1981-87 secty. of Commerce. Proponent of quality management as key to US economic survival Helped draft early version of quality act Resolved technology transfer differences with China and India First Cabinet-level meetings with Soviet Union in 7 years

4

5

Champion Roper

• National Cowboy Hall of Fame– July 25, 1987

N. California rodeo

– Horse threw him, fell on him, and crushed him

6

7

Malcolm Baldrige Quality Award

The award was established by the U.S Congress in 1987 to raise awareness of quality management and recognize U.S.Companies that have successfully implemented quality management.

The US commerce departments national institute of standards & technology manages the award & American society for quality (ASQ) administers it.

8

The Trophy

9

Categories

• Manufacturing

• Service

• Small Business

• Education (added 1999)

• Health Care (added 1999)

• Nonprofit (2005)

10

• Headquartered in the United States

• Existed for one year

• Operational practices available for examination

• Able to share information on Baldrige Criteria categories

• Other requirements specific to sector

Eligibility Conditions

11

Baldrige Award CalendarFebruary Early eligibility certification

April Eligibility certification

May Award applications due

June–November

Applications reviewed

November Award recipients announced

April Award ceremonyQuest for Excellence Conference

12

How to Apply

● 6 categories● Nomination of

examiner● Fee: $360

1. Certify Your Eligibility2. Submit an Application

● Respond to the Baldrige Criteria (50 pages)

● Application fee (sliding scale)

● Site visit fee, if selected (sliding scale)

13

Malcolm Baldrige Quality Award

There are a total of 1000 points for evaluating these seven sections. Each section is assigned certain points or weightage for evaluation.The sections are broadly categorized under three main headings -

1. Driver 2. System & 3. Results The complete model with points is shown in the following

slides.

14

Balridge Award Model

Managementof process quality (140)

Managementof process quality (140)

Human Resourcedevelopment and

management (150)

Human Resourcedevelopment and

management (150)

Strategicquality planning (60)

Strategicquality planning (60)

Information andanalysis (75)

Information andanalysis (75)

SystemSystem

Quality& operationalresults(180)

Quality& operationalresults(180)

Customerfocus and

satisfaction(300)

Customerfocus and

satisfaction(300)

Leadership (95)Leadership (95)

Note: Figures in bracket indicate number of points kept for evaluation ( Total points = 1000 )

ResultsResults

DriverDriver

15

Leadership

• Senior executive leadership 45

• Management for quality 25 • Public responsibility 25 Total 95

PointsCriteria

16

Information & analysis

• Scope & Management of quality & performance data 15

• Competitive comparisons & benchmarking 20 • Analysis & uses of company-level data 40 Total 75

PointsCriteria

17

Strategic quality planning

• Strategic quality & performance planning process 35 • Quality & performance plans 25

Total 60

PointsCriteria

18

HRD & Management

• Human resource planning & management 20

• Employee involvement 40 • Employee education & training 40• Employee performance & recognition 25

• Employee wellbeing & satisfaction 25

Total 150

PointsCriteria

19

Management of process quality

• Design & introduction of quality products 40

• Product production & delivery processes 35 • Business & support service processes 30• Supplier quality 20

• Quality assessment 15

Total 140

PointsCriteria

20

Quality & operational results

• Product & service quality results 70

• Company operational results 50 • Business & support services results 25• Supplier quality results 35

Total 180

PointsCriteria

21

Customer focus & satisfaction

• Current & future customer expectations 35

• Customer relationship management 65 • Commitment to customers 15• Customer satisfaction determination 30

• Customer satisfaction results 85

• Customer satisfaction comparison 70 Total 300

PointsCriteria

22

• 3M Dental Products Division (1997)• ADAC Laboratories (1996)• Armstrong Building Products

Operations (1995)• AT&T Transmission Systems

Business Unit (1992)• The Bama Companies, Inc. (2004)• Boeing Airlift & Tanker Programs

(1998)• Cadillac Motor Car Company

(1990)

• Cargill Corn Milling North America (2008)

• Clarke American Checks, Inc. (2001)

• Corning Telecommunications Products Division (1995)

• Dana Corporation—Spicer Driveshaft Division (2000)

• Eastman Chemical Company (1993)

• Honeywell Federal Manufacturing & Technologies (2009)

• IBM Rochester (1990)23

• KARLEE Company, Inc. (2000)• Lockheed Martin Missiles and

Fire Control (2012)• MEDRAD, Inc. (2003, 2010)• Milliken & Company (1989)• Midway USA (2009)• Motorola CGISS (2002)• Motorola, Inc. (1988)• Nestlé Purina PetCare Co.

(2010)• Solar Turbines Inc. (1998)

• Solectron Corporation (1991 and 1997)

• STMicroelectronics—Region Americas (1999)

• Sunny Fresh Foods, Inc. (2005)

• Texas Instruments Defense Systems & Electronics Group (1992)

• Westinghouse Commercial Nuclear Fuel Division (1988)

• Xerox Corp. Business Products & Systems (1989)

• Zytec Corporation (1991)24

• AT&T Consumer Communications Services (1994)

• AT&T Universal Card Services (1992)

• BI (1999)• Boeing Aerospace Support

(2003)• Caterpillar Financial Services

Corp. U.S. (2003)• Dana Commercial Credit

Corporation (1996)

• DynMcDermott Petroleum Operations (2005)

• Federal Express Corporation (1990)

• GTE Directories Corporation (1994)

• Merrill Lynch Credit Corporation (1997)

• Operations Management International, Inc. (2000)

• Premier Inc. (2006)• The Ritz-Carlton Hotel

Company, L.L.C. (1992, 1999)• Xerox Business Services (1997)

25

• Ames Rubber Corporation (1993)• Branch-Smith Printing Division

(2002)• Custom Research Inc. (1996)• Freese and Nichols Inc. (2010)• Globe Metallurgical Inc. (1988)

• Granite Rock Company (1992)• K&N Management (2010)• Los Alamos National Bank (2000)• Marlow Industries, Inc. (1991)• MESA (2006, 2012)

26

• MidwayUSA (2009)• Pal’s Sudden Service (2001)• Park Place Lexus (2005)• PRO-TEC Coating Company

(2007)• Stoner, Inc. (2003)• Studer Group (2010)

• Sunny Fresh Foods (1999)• Texas Nameplate Co., Inc.

(1998, 2004)• Trident Precision

Manufacturing, Inc. (1996)• Wainwright Industries, Inc.

(1994)• Wallace Co., Inc. (1990)

27

• Chugach School District (2001)• Community Consolidated School District 15 (2003)• Iredell–Statesville Schools (2008)• Jenks Public Schools (2005)• Kenneth W. Monfort College of Business (2004)• Montgomery County Public Schools (2010)• Pearl River School District (2001)• Pewaukee School District (2013)• Richland College (2005)• University of Wisconsin–Stout (2001) 28

• Advocate Good Samaritan Hospital (2010)

• AtlantiCare (2009)

• Baptist Hospital, Inc. (2003)

• Bronson Methodist Hospital (2005)

• Heartland Health (2009)

• Henry Ford Health System (2011)• Mercy Health System (2007)

• North Mississippi Medical Center (2006)

• North Mississippi Health Services (2012)

• Poudre Valley Health System (2008)

• Robert Wood Johnson University Hospital Hamilton (2004)

• Saint Luke’s Hospital of Kansas City (2003)

• Schneck Medical Center (2011)

• Sharp HealthCare (2007)

• Southcentral Foundation (2011)• SSM Health Care (2002)

• Sutter Davis Hospital (2013)

29

References

• http://www.baldrigepe.org/

• http://corporate.ritzcarlton.com/en/Press/Kits/Baldrige.htm

• http://corevaluespartners.com/why-baldrige/challenging-your-focus/

• http://www.apqc.org/malcolm-baldrige-national-quality-award

30

• www.cpp.edu/~rosenkrantz/ime415/ime415mbnqa.doc

• http://www.uwstout.edu/about/mba/

• http://www.youtube.com/

31

32

33