Lisa Hutchinson2 Quail Path, Coram, New York 11727

Phone: 516-330-5130Email: Csy28@aol.com

SUMMARY OF QUALIFICATIONS Member of the senior management team as front end customer service manager and bookkeeper for major grocery retailer on Long Island for 27 years. Responsibilities included store opening, closing and day-to-day operations for stores with sales receipts ranging from $280K to $500K per week. _________________________________________________________________________________________________________________________________________

PROFESSIONAL EXPERIENCE

A&P (Waldbaum”s Division), Incorporated 1988-2015

Customer Service Manager 1995-2015

8 Waldbaum’s stores with weekly sales ranging from 280k per week to 500k Responsible for hiring for the store that included front end, bakery, deli, meat, produce and

grocery. Trained and supervised all front end personnel; 30-45 including book keepers, front end

cashiers, customer service representatives. Conducted annual training and recertification of all personnel on alcohol and tobacco sales,

western union patriot act and NY state WIC program. Implemented, trained and oversaw all corporate policies, procedures, programs and

contests. Responsible for all scheduling and payroll for the store using Kronos (Workforce)

Represented management for disciplinary actions with Union employees. Handled cash management including daily audit of cash tills and deposits.

Full Time Bookkeeper 1988-1995

Balanced the books and conducted daily and weekly audits of cash, checks, credit cards, EBT (food stamps)

Made daily and weekly deposits to corporate bank account. Responsible for cash collected from and inventory in lottery, cigarette, postage and money

order machines, sending and paying out Western Union wire transfer____________________________________________________________________________________________________________________SKILLSExcellent communication and conflict resolution skills. Collaborative nature with a genuine desire to provide a high level of service and support. Exceptional core competencies in a retail environment.

Software proficiency Kronos Workforce for time and attendance including scheduling and payrollADP Hiring Software Western Union SoftwareWaldbaum’s financial accounting package Microsoft Word, Office

EDUCATION

Bachelor of Business Management, Long Island University CW Post Campus, 1988