Let Me Guide You to the Purple Rain

Andrea Beithon

Twin Cities Drupal Camp / June 26, 2015Senior Project Manager, Chapter Three

Leading Project Teams to Healthier Client-Agency Relationships

Background

This Could Be Us

Defining “Healthy”

Trust & Respect

I’m About To Get Open Hearted

I Just Wanted to Tell You

Honesty & Open Communication

Act Your Age Not Your Shoe Size

Ownership & Accountability

U Don’t Have 2 Be Rich 2 Be My Girl

Cooperation & Individualism

Partyup

Fun & Kindness

Why You Wanna Treat Me So Bad?

Signs & Symptoms of Unhealthy Relationships

Do U Want Him or Do U Want Me?

Threats & Manipulation “I’m looking at other vendors.”

U Really Get 2 Me

Blaming “You’re making me look bad.”

“If you had only done X, we wouldn’t be in this position.”

AINTTURNINROUND

Doesn’t respect expertise or advice “I don’t care what it takes, just do it”

Ol’ Skool Company

Previous relationship comparison “Well our last partner…”

She’s Always in My Hair

Possessive behavior “I can’t believe you’re working on your other clients’ projects.”

“I wish you would jump on my project faster!”

U Won’t Even Call

Dread or Omissions of Truth “I really don’t want to go to this meeting”

I shoulda known by the way parked your car sideways

Changing your whole process to fit the client

I Never Meant to Cause You Any Sorrow

Keep an eye out for patterns

Things Have Gotta Change

It’s always a good time to level set!

We Can Work It Out

Informal meeting

I’m Not Your Lover, I’m Not Your Friend

Reiterate roles and responsibilities

It ’s Coming Down, Like the Wall of Berlin

Review your communication strategy and realign expectations

I Feel For You

Sticking up for a client

Baby, I’m a Star

Sticking up for your agency

When U Love Somebody

Analyze on a case by case basis Every project and client is different

I've Seen The Future and It Will Be

Relationships change in a number of ways Phases Players

Strategies

Let ’s Work

Success begins at the first point of contact

Rave Un2 The Joy Fantastic

Be yourself Talk about it openly Party like it’s 1999!