Km masterclass part3 km system1 processes2 ha20140530sls

KM 3 – KM Systems 1 / Processes 2

Socio-technical KM Systems – reference architectureThe core element: Knowledge Communities KM Processes 2: Network and Collaborate in Knowledge Area – the basis for social networking and much more

Masterclass KM – SlideShare contribution, June 2014http://de.slideshare.net/HoferAlfeisJ/presentations

Dr.-Ing. Josef Hofer-AlfeisConsulting on Knowledge & Innovation [email protected]

Design: Ron Hofer

http://de.slideshare.net/HoferAlfeisJ/presentations

http://de.slideshare.net/HoferAlfeisJ/presentations

mailto:[email protected]

Dr.-Ing. Josef Hofer-Alfeis, 2014 - 2

KM Masterclass – Preface

The Masterclass Knowledge Management (KM) is a set

of six presentations describing and explaining KM via

definitions, concepts, instruments and many practical

examples, insights, stories and exercises as well as

links and references.

The material is the result of 25 years of research,

consulting of challenging clients, discussions with

appreciated peers and communities as well as ten

years of lecturing on KM at various universities in

Germany and Austria including discussions with many

inspiring students, e.g.: Zeppelin University, Friedrichshafen University of the German Army, Munich University of Applied Science, Munich University of Applied Sciences for Economics and

Management, Munich Donau University Krems, Austria University Augsburg

Contents:

KM 1 – Knowledge and KM

KM 2 – KM Processes 1

KM 3 – Soc.-t. KM Systems 1 / Processes 2

KM 4 – Socio-technical KM-Systems 2

KM 5 – Plan & Control Knowledge & KM

KM 6 – KM and Idea / Innovation Mngt.

Any questions, remarks and ideas for

modification or improvement are appreciated –

please contact me, see slide „contact“ at the

end of the presentations.

Munich, May 2014, Josef Hofer-Alfeis


Socio-technical KM-Systems – reference architecture

Focus: The core element – Knowledge Communities

Focus: KM Processes 2 – Network and Collaborate in Knowledge Area

Agenda

delicious tags: WM-System-bereitstellen w-wm-planen-steuern

https://delicious.com/hoferalfeisj/WM-System-bereitstellen

https://delicious.com/hoferalfeisj




Leadership, Collaboration … Knowledge Culture

uReference architectureSocio-technical KM system

Human

Organization Infrastructure/Techniques

Knowledge Marketplace

KM Processes:improve

knowledge qualityKnowledge Community

Knowledge (content)

KM Support

Organi-zation

„checklist“ for KM implementationsee reading material:

IntegrKMintoBusiness Luzern-JournUCS HA.pdfBITKOM WM_Prozess_Systematik 2009.pdf


Socio-technical KM systemexample WIMIP https://www.xing.com/net/wimip/

30 active +140 lurking KM practitioners from >130 companies

voluntary, self-organized, independent

two f2f-meetings/year,virtual collaboration via social media (XING, mixxt-WIKI, …)

connecting k. area: implement and improve KM

in practice; k. structures: instruments,

solutions, experiences, innovation …;

k. specifities: practitioner expert level, high actuality

rules and behaviour of moderators and members …care-culture … open and

cooperative meetings …

3 moderators + 3 co-moderators,WIMIP strategy team, meeting host

organize f2f-meeting,facilitate online

discussion, improve community, …

https://www.xing.com/net/wimip/





Agenda


social network

uVarious types of knowledge communities

self organization …. hierarchy

interest group

Community of Practice

Binding forces

Importance for business operations

Importance for innovation / renewal

delivery network … work group … team

formalorganizational unit

Community Management

delicious tags: inWGebVernetzen-ZusArbeiten socialnetworking

http://delicious.com/hoferalfeisj/inWGebVernetzen-ZusArbeiten

http://delicious.com/hoferalfeisj/socialnetworking


http://cdn-static.zdnet.com/i/story/70/00/014884/socialbusinesscommunitiesengagementpathtypes.pnghttp://www.enterpriseirregulars.com/61797/is-the-window-closing-on-enterprise-customer-communities

/ 02/2014

http://cdn-static.zdnet.com/i/story/70/00/014884/socialbusinesscommunitiesengagementpathtypes.png



http://www.enterpriseirregulars.com/61797/is-the-window-closing-on-enterprise-customer-communities/




Business-created communities – example ROCHE HR Marketing viafacebook, twitter, LinkedIn, XING,

e-fellows und YouTube

http://www.facebook.com/RocheCareers

https://www.xing.com/net/rochecareers


Example MERCK:building social networking

with customers about certain pharmaceutical products

(2014)


Create your own community platform – exampleswww.ning.com http://smallcommunities.mixxt.org/

NING:>2 MM Communities with >100 MM users

(Oct. 2013)

http://www.ning.com/

http://smallcommunities.mixxt.org/




NING is no longer for free – alternatives

http://www.masternewmedia.org/ning-alternatives-guide-to-the-best-social-networking-platforms-and-online-group-services/

or smallcommunities.mixxt.org good WIMIP experience






Open f2f adhoc communities for cross-company experience sharing – example www.german-practice.de

some offerings 2013

http://www.german-practice.de/


In the ninety‘s:

Gas & Oil, e.g. Shell Expert groups across oil platforms

Automotive: Daimler Tech Clubs across factories

IBM …

My own learning journey:

Siemens:

CoP KM (1997) … CoP InnoM

Knowledge Community initiative (2000)

CoP for Merger & Acquisition Experts (restricted)

KM practitioners community WIMIP for D/A/CH, 170 members from 125 organizationssee www.xing.com/net/wimip

Communities of Practice (CoP) – a KM success storyOrigins and my own learning journey

http://www.xing.com/net/wimip


social network

Knowledge communities – for short: basic difference …

self organization …. hierarchy

interest group

Community of Practice

Binding forces

Importance for business operations

Importance for innovation / renewal

delivery network … work group … team

formalorganizational unit

Community Management

Nick Milton : The focus of a social network is social. The focus of a community of practice, is practice. The social network helps build, maintain and strengthen social ties. The community of practice helps build, maintain and strengthen knowledge of practice. Sure, there may be some overlap, but the basic purpose is different.http://www.linkedin.com/groups/difference-between-social-networks-communities-1539.S.60752597?view=&srchtype=discussedNews&gid=1539&item=60752597&type=member&trk=eml-anet_dig-b_pd-ttl-cn&ut=3gIpG3OClBwkU1

http://www.linkedin.com/groups?viewMemberFeed=&gid=1539&memberID=1361443

http://www.linkedin.com/groups?viewMemberFeed=&gid=1539&memberID=1361443

http://www.linkedin.com/groups/difference-between-social-networks-communities-1539.S.60752597?view=&srchtype=discussedNews&gid=1539&item=60752597&type=member&trk=eml-anet_dig-b_pd-ttl-cn&ut=3gIpG3OClBwkU1

http://www.linkedin.com/groups/difference-between-social-networks-communities-1539.S.60752597?view=&srchtype=discussedNews&gid=1539&item=60752597&type=member&trk=eml-anet_dig-b_pd-ttl-cn&ut=3gIpG3OClBwkU1


uCommunity of Practicein comparison to other organizational forms

Purpose Participants Motivation Duration

CoP

FormalWorkGroup

ProjectTeam

InformalNetwork

Develop skills; build knowledge

Members self select

Passion, commitment, expertise

As long as there is interest[in knowl. area]

Deliver a product or service

Accomplish a specific taskCollect and share business info

Everyone reports to group mgr.

Job require-ments and shared goals

Until next reorgani-zation

Staff assigned by management

Project milestones & goals

Until project completion

Friends and business colleagues

Mutual needs

As long as reason to connect

Source: Etienne Wenger and William Snyder, Harvard Business Review, 1999


Communities of Practice (CoP) – good practices

Siemens / TechnoWeb:

every employee can create and join communities

~1400 communities / 38k users

support for emerging communities to drive innovation

~250 Urgent Requests / week2-5 estimated value ~1 Mio. €

Example of an Urgent Request:

BASF / connect.BASF (IBM Connections):

central Community Management

2600 comm‘s (open / moderated / restricted)in 20 months (2012)

Schlumberger: 70+ communities

central community management (3 FTE)

annual community leaders elected democratically

comm. leadership required for Schlumberger Fellow

Page 18 May 2014 Corporate Technology Unrestricted © Siemens AG 2014. All rights reserved

435 Networks with all Sectors

Examples: Computational Fluid Dynamics

(E, H, I, IC, CT) Siemens Production System (E, H, I, IC, CT) Nondestructive Evaluation (E, H, I, IC, CT) Technology Scouting (E, H, I, IC, CT)

Key Figures

> 1400 technology networks > 38.000 users

Corporate Problem Solving: Urgent Request Ø 30 Mio.€/year accumulated business impact Ø 7 Replies / Urgent Request

(w/o Author’s comment) Median: 31 minutes for first response

TechnoWeb supports open cross-Sector collaboration

# of networks with at least one member of A and BA B

Number of TechnoWeb network with members from both sectors

435

• 621

•70

6

• 749

• 701

• 741

718

• 657

•

733

• 831

I&C

Industry

CT

• 619Energy Health

Data: March 2014

source: http://www.slideshare.net/heisss/wima-siemens-v11public

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CoP

socialnetwork

team, work group,delivery network, …

interactive communication platform for …


Community of Practice – example WIMIP Industrie-Arbeitskreis WM in der Praxis

“Organizational structure” www.xing.com/net/wimip

potential WIMIP members ~ 2000?

Community of Practice WIMIP – ca. 170 members(ca. 130 companies)

[strategy team – 6 + host + …]core community – ~50

moderators – 3 (+3 co-~)sponsor - 0

WIMIP exsits since1997

membership only for KM practitioners, no …

in XING since 2006; ~ 500 contributions

in mixxt since 2011; members register

https://www.xing.com/net/wimip


uCoP model: “customers”, input and output, organization, objectives … value proposition

Communityof Practice

all members

active members

Core Community

Moderator(s)

CoP

mem

bers knowledge

offering

knowledgeneed

(Sponsor / Mentor)

“products/services” –knowledge about:• solutions, processes• application cases• relationships• innovation … C

oP m

embe

rs

Community objectives … value proposition:• experience exchange … learning beween practitioners• definition … improvement … transfer of leading practices• innovation … piloting new approaches• mutual support and collaboration• cross-organisational networking• organisational positioning … lobbying


uCoP program and offers - example

Meetings for knowledge sharing and collaboration (community rhythm)

Bi-monthly morning meeting/TelCo/WebM.

Half-year afternoon meeting/…

Annual conference, preferrably face-to-face

Virtual market places for knowledge sharing and collaboration

Question and answer forum

Homepage: members … news … links …

Document management … FAQ

Networking & joint authoring (social media)

Groundwork / innovation / CoP improvement (in teams of interested members), e.g.:

Joint map of instruments / processes

Learning journey to new approaches

good moderation practices:

• update round of all participants

• workshop for pre-selected topic

• discussion on ad hoc selected topic

• peer review

example: WIMIP Q&A Forum


CoP: with a little help of my friends …

source:Only in Russiahttp://www.powershow.com/view/2640e7-YzRjO/Only_in_Russia_powerpoint_ppt_presentation

http://www.powershow.com/view/2640e7-YzRjO/Only_in_Russia_powerpoint_ppt_presentation







Basic requirement: shared understanding of CoP knowledge area – example Vendor Management (VM) Community

Business processes of internal/external customersKnowledge about:

“Product/ Service” of VM

“Supply/Produc-tion” of VM

Relationship Mgt of VM

Mgt. & Supportin VM

Business Background of VM

Org. Interface Mgt.• Legal• Procurement• Planungsabt. …

Vendor Relationship Mgt.• Kontakte & Lieferanten-Landschaft

• …

Contract Mgt. (Vertrags-Gestaltg,-Verhandlg., -Überwachg, -Durchsetzg)• Rahmen&Module einsetzen• SLA-Einhaltung, … Retrofits steuern,Vertrags-Strafen ...

Vendor Selection & Evaluation• Lief.-Entwicklung• Review Meetings• …

Budget-Mgt.

VM-Lifecycle-mgt., s. WBT

SLA-Mgt. QM (Lieferanten-bewertung, …)

Process Mgt.• Grundlagen • Methoden …

InfoMgt/Comm.• Vertragsextrakteim Internet ber.

Project Mgt• Eskalation

Economics

Subject Matter• z.B. Operations, Maintenance, Support

Contract Law

InterculturalCollaboration

Planing & Administr.

Knowledge Mgt• Community-Betrieb• WM-Programm in ZusArbeit Info-, Prozess-, Q- & HR-Mgt

Risk Mgt.

Understandingthe enterprise

Telecommuni-cation Technology

Telecommuni-cation Business

Corporate Global Strategies


Design the CoP model with key people:

▼ Work out CoP knowledge area (topic field)

member-connecting knowledge areas content structure

▼ Negotiate CoP objectives

member and business view

▼ Design CoP organization

members – moderators – sponsor – …

▼ Develop CoP program / offers

meetings, forums, projects, …

▼ Provide CoP infrastructure

▼ Start CoP – keep it lively – develop further

uBuilding Communities of Practice (CoP)


Measurement and evaluation:

“The indicators we use for measuring this would be the usual ones, i.e. vibrancy, growth, knowledge products generated, value identified by tracking its use through testimonials and stories from members”

What can be systematic mechanisms that target collaboration and cooperation functions? How can a knowledge network address the requirements of connect, share, and collaborate evenly?

… And absolutely go for cooperation above collaboration because cooperation and co-creation have the biggest learning effect. We promote learning projects (instead of working groups, belonging anyway more to the vertical thinking). Learning projects designed as learning journeys with truly challenging questions nobody can answer, make great sense for a networked approach. Check GIZ and Learn4dev promoting the concept of learning journeys. http://www.sdc-learningandnetworking-blog.admin.ch/

Keep your CoP lively – examples source: [km4dev-l] Beyond sharing: how can we encourage collaboration among network members? 21 March 2013

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http://www.sdc-learningandnetworking-blog.admin.ch/


The Community of Practice on Communities of Practicehttp://cpsquare.org/

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http://cpsquare.org/


Community Management is

needed – what is that?


uCommunity Management: action levels, major activities and improvement options (examples)

specific community of interest / practice / purpose

Facilitation

• basic knowledge area / topic field

• member needs and motivation (WIFM) … objectives and value proposition

• blend of members

• program / offers

• meetings, forums, …

• infrastructure (specific instruments, …)

• health check … improvement steps

landscape of communities

Provision, operation, support, training …

• governance, sponsorship & funding

• portfolio strategy and management

• organizational roles & responsibilities

• infrastructure (platform/social media, set of instruments, templates, …)

• organizational positioning & promotion

• success measurements & controlling

• benchmarking, state & needs analysis … interdisciplinary renewal


landscape of practices … (strategic knowl. portfolio) landscape of communities

strategies: nurture and make visible … select and support … seed and coordinate

range between two extreme positions of landscape management and community organization (both inter-related):

unlimited landscape of self-organizedCommunities of Practice – „English Garden“

limited portfolio of strongly managedDelivery Networks / Work Groups – „French Park“

typically: blended approaches – partly optimized landscape of varies types of communities …

Community Management strategies


Unlimited landscape of self-organized Communities of Practice vs. limited portfolio of coordinated Delivery Networks? http

://www.linkedin.com/groups/virtual-Communities-Practice-limited-unlimited-1539.S.139917162?view=&srchtype=discussedNews&gid=1539&item=139917162&type=member&trk=eml-anet_dig-b_mc-ttl-cn&ut=2uOCIkoQ0BxBo1

Sept 2012

58 comments!

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http://www.linkedin.com/groups/virtual-Communities-Practice-limited-unlimited-1539.S.139917162?view=&srchtype=discussedNews&gid=1539&item=139917162&type=member&trk=eml-anet_dig-b_mc-ttl-cn&ut=2uOCIkoQ0BxBo1




Comparison of advantages

Unlimited Landscape of self-organized Communities of Practice„English Garden“

demand-driven – more motivation of members for „their“ CoP / knowledge area – moderator is critical

viability, depth and diversity by wider range / critical mass for active membership

emergent communities renewal and innovation drivers

Limited Portfolio of coordinated Delivery Networks / Work Groups – „French Park“

business strategy driven – community management is critical

complementary groups – less duplication and confusion – transparency, e.g. for new members

smaller high-membership, high-quality Delivery Networks more efficient knowledge sharing and collaboration

more mature and stable operational performance

knowledge portfolio …landscape of practices


more viable and changing change and innovation

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Comparison of advantages

Unlimited Landscape of self-organized Communities of Practice„English Garden“

demand-driven – more motivation of members for „their“ CoP / knowledge area – moderator is important

viability, depth and diversity by wider range / critical mass for active membership

emergent communities renewal and innovation drivers

Limited Portfolio of coordinated Delivery Networks / Work Groups – „French Park“

easier to be business strategy driven – community management is important

complementary groups – less duplication and confusion – transparency, e.g. for new members

smaller high-membership, high-quality Delivery Networks more efficient knowledge sharing and collaboration

more mature and stable operational performance

knowledge portfolio …landscape of practices


more viable and changing change and innovation

supporting change to self-organized social networking and collaboration

Enterprise 2.0 / Management 2.0 / …

networking with customers, external experts, … anybody

social business … open innovation … crowd intelligence … crowd sourcing

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Dr.-Ing. Josef Hofer-Alfeis, 2014 - 34 source: http://de.slideshare.net/ahemre/cartoons-34913910?utm_source=slideshow&utm_medium=ssemail&utm_campaign=upload_digest

http://de.slideshare.net/ahemre/cartoons-34913910?utm_source=slideshow&utm_medium=ssemail&utm_campaign=upload_digest

http://de.slideshare.net/ahemre/cartoons-34913910?utm_source=slideshow&utm_medium=ssemail&utm_campaign=upload_digest





Agenda

delicious tags: inWGebVernetzen-ZusArbeiten WVerteilen-Vernetzen socialnetworking tagging Blog-Wiki Organisation Micro-Blog

http://delicious.com/hoferalfeisj/inWGebVernetzen-ZusArbeiten

http://delicious.com/hoferalfeisj/WVerteilen-Vernetzen

http://delicious.com/hoferalfeisj/WVerteilen-Vernetzen

http://www.delicious.com/HoferAlfeisJ/socialnetworking

http://www.delicious.com/HoferAlfeisJ/tagging

http://www.delicious.com/HoferAlfeisJ/Blog-Wiki

http://www.delicious.com/HoferAlfeisJ/Organisation

http://www.delicious.com/HoferAlfeisJ/Micro-Blog


uKM detail processes for Improve/adapt knowledge quality:Instrument sets (“toolboxes”) for any knowledge worker

meh

r-D

ei

n-D

• deepenknowledge (K)

• codify K

• distribute & network K

• locate Kand learn

• debrief Kand transfer

• network and collaborate in knowledge area

mu

lti-

D

o

ne-

D


adhoc collaboration - examples

social bookmarking

via social networks

negotiating dates and content

joint document generation

networking people KnowledgeCafe, ...

organized collaboration – examples

consulting, coaching, mentoring

via team and CoP

via cross-company / inter-disciplinary projects, …

uNetwork and Collaborate in Knowledge Area


Social bookmarking – example delicious http://www.delicious.com/HoferAlfeisJ

38

when using several computers

when investigating about a subject (search, tag search, …)

core benefit: re-use of internet search work results

http://www.delicious.com/HoferAlfeisJ


My social bookmarking tag cloud 2013 in delicious profile?

39


browsing through the link space for inspirations … (1)

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Hi Josef,

In the future, we plan to possibly implement ads which would be how we create revenue on

Delicious. As it currently stands, our main goal is to improve Delicious in an attempt to grow the

service and make the best possible experience for our users.

Rest assured that we have no plans to sell users data, but rather simply to monetize through

advertising as the site and user base continue to grow. Hope that helps! Matt

On Fri, Jan 24, 2014 at 1:03 AM, Josef Hofer-Alfeis <[email protected]> wrote:

My question: How does delicious earn money?

I do promote delicious social bookmarking in my university lectures and seminars on knowledge

and innovation management. Several times I have been asked by participants this question,

especially as Europeans are nowadays rather sensitive for data and identity security issues.

Best Regards, Josef Hofer-Alfeis

How does delicious earn money?Antwort vom 27.1.2014

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Social bookmarking – many service options

Quelle: http://www.ebizmba.com/articles/social-bookmarking-websites

invitation to share your link via …

http://www.ebizmba.com/articles/social-bookmarking-websites




Network and Collaborate in Knowledge Area via social networks – currently hot topics

generate rich discussions


JHAs LinkedIn groups (11/13)

new discussion / contribution| from selected experts


Find additional useful groupsby recommendation via appreciated expert


Advice for best use of LinkedIn - exampleshttp://

blog.hubspot.com/blog/tabid/6307/bid/23454/The-Ultimate-Cheat-Sheet-for-Mastering-LinkedIn.aspx

2014/04

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http://de.slideshare.net/kcclaveria/rock-linkedin-32792724?utm_source=slideshow&utm_medium=ssemail&utm_campaign=weekly_digest

http://blog.hubspot.com/blog/tabid/6307/bid/23454/The-Ultimate-Cheat-Sheet-for-Mastering-LinkedIn.aspx








negotiating dates and content –

examples withdoodlewww.doodle.com/main.html

http://www.doodle.com/main.html


distributed and collaborative work on documents – examples https://docs.google.com or http://www.box.net/home/

members register for the local Munich KM community jointly managed by two moderators

https://docs.google.com/



http://www.box.net/home/




Simultaneously write and edit on a joint „pad“ - titanpad.com

example: joint session or meeting notes


Simultaneously design a knowledge structure in a virtual team session – example webIDEApro www.webideapro.com / www.a-i-a.com/k-net

additional tools, see google+ hangouts

http://www.webideapro.com/

http://www.a-i-a.com/k-net


Adhoc f2f networking & collaboration: Knowledge Cafe source: David Gurteen, www.gurteen.com

preparation

tables for 4-10 participants

explain proceeding

build starting groups

introduce discussion topic

group discussion

3 x ca. 10 minutes discussion

then 2-3 persons change table at each table

plenum discussion

discuss individual insights and experiences

discuss eventually result

cultural setting:

everybody is equal, no moderator / ambassador (like with WorldCafe)

no pressure, nobody must contribute

examples:

SIEMENS sales peopleon tables with 4-8 personscreate strategic programin 2 days

ROCHE R&D discuss innovation management activities in 5 groups and appreciate direct feedback and new contacts

http://www.gurteen.com/


Unconferencing – KnowledgeCampsee e.g. http://knowledgecamp.mixxt.org/networks/files/folder.1404

47 sessions in 2 days rich contributions

in general

*KnowledgeCamp = BarCamp ~ BootCamp

http://knowledgecamp.mixxt.org/networks/files/folder.1404


MFG Baden-Württemberg: „lunch bingo“ – everbody can apply for one of free 2-people lunch invitations(6 times per year)

ROCHE approaches (2012/13): (A) „Network-Lunch“ – 4 people from different organizational units are invited for a special lunch(B) a specific „networker table“ is provided in the lunch casino

BASF (2013): mobility management platform flinc supports joint car rides with colleagues

SIEMENS:an elegant cafeteria connected to the lunch casino attracts R&D people to chat away

…

Additional approaches to support adhoc f2f networking


adhoc collaboration - examples

social bookmarking

via social networks

negotiating dates and content

joint document generation

networking people KnowledgeCafe, ...

organized collaboration – examples

consulting, coaching, mentoring

via team and CoP

via cross-company / inter-disciplinary projects, …

uNetwork and Collaborate in Knowledge Area


Some Lessons Learned with online CoP communication

More reaction and better response

• by introducing yourself with respect to the forum / community / knowledge area

• by refering to one or more contributions before

• by posting good questions with clear requirements and eventually some context information

source, e.g. Burke, M. et al: „Introductions and Requests: Rhetorical Straegies that elicit response in online-communities“, CMU Pittsburgh, via km4dev, 2007

examples

„I have been lurking for a few months ...“

“To join the nodding party, I'm nodding in agreement with both Nancy and Stephan: until you do not …”

“Working in research and development, the question on my mind was whether these are coherent teams of people …”


Q&A forum of the CoP of KM practitioners WIMIP in XINGhttps://www.xing.com/net/pria6499ax/wimip/wimip-frage-antwort-forum-auch-fur-angebote-

nachfragen-bitte-unbedingt-die-artikel-dieses-forums-abonnieren-119714/community-of-practice-experten-netzwerk-selbstorganisiert-oder-gesteuert-wie-ein-team-45941361/ for members only

moderator tasks: invite to participate, summarize (wiki) … integrate contradictory solutions, …


http://www.km4dev.org/group/online-peer-assist-experiments

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http://www.sdc-learningandnetworking.ch/en/Home/SDC_KM_Tools http://www.kstoolkit.org/KSTools KM Method Cards www.straightsknowledge.com www.facebook.com/pages/Toolbox/438264669556545?id=4382646695

56545&sk=app_158086484245654 …

Rich sources for KM processes /instruments / tools with descriptions and advice - examples

peer assist

see reading material:Knowledge Sharing Methods & Tools - Facilitators Guide.pdf

http://www.kstoolkit.org/KSTools



http://www.straightsknowledge.com/

https://www.facebook.com/pages/Toolbox/438264669556545?id=438264669556545&sk=app_158086484245654

https://www.facebook.com/pages/Toolbox/438264669556545?id=438264669556545&sk=app_158086484245654


Describe an example of a useful CoP,you are familiar with:

who are members? who moderates the CoP? is there a sponsor?

why does the CoP exist? which knowledge area is core to the CoP work?

which program / activities has the CoP?

which KM processes / instruments are applied?

are there group rules? what characterizes the CoP culture?

how would you measure how useful the CoP is?

Group exercise


Socio-technical KM-Systems 1 –reference architecture

The core element – Knowledge Communities

• Social media – social networks

• Communities of Practice

• Community Management

KM Processes 2 –Network and Collaborate in Knowledge Area

• adhoc collaboration

• organized collaboration

Summary & discussion


Contact

Dr.-Ing. Josef Hofer-AlfeisConsulting for Knowledge and Innovation Management

Josef-Sterr-Str. 4, 81377 München, GermanyT +49 89 85661623M +49 173 9775943Email [email protected]

Skype JHofer-AlfeisBrainGuide http://www.brainguide.de/dr-ing-josef-hofer-alfeis/persondetail,1,,,,,69354.html

XING https://www.xing.com/profile/Josef_HoferAlfeis

Public Maven profile: http://www.maven.co/profile/5Anc2u3D

Twitter HoferAlfeisJBookmarking http://del.icio.us/HoferAlfeisJ

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Recommended KM Sources Dr.-Ing. Josef Hofer-Alfeis, 2014

BOOKS:

Hofer-Alfeis, J.: Entwicklung und Umsetzung einer Wissensstrategie. In: Pircher, R. (Hrsg.): Wissensmanagement, Wissenstransfer, Wissensnetzwerke - Konzepte, Methoden und Erfahrungen. Publicis Publishing Books, new edition 2013

Boisot, Max H.: Managing Knowledge Assets – Securing competitive advantage in the information economy. New York: Oxford University Press, 1998, ISBN: 0-19-829607-X

Learning to fly: practical knowledge management from leading and learning organisations – Nov 2004, Chris Collison, Geoff Parcell, ISBN: 1841125091

Doz, Yves, et al: From Global to Metanational. Harvard Business School Press, 2001. ISBN: 0-87584-870-2

Davenport, T. H., Probst, G.: Knowledge Management Case Book. Publicis Corp. Publishing ,2002. ISBN: 3895781819

Auer, T.: ABC der Wissensgesellschaft, Doculine-Verlag D-72766 Reutlingen, ISBN 978-3-9810595-4-0

LINKS:

www.knowledgebusiness.com www.apqc.org/membership-knowledge-management www.pwm.at www.c-o-k.de/index.htm www.xing.com/net/pri3b94dax/knowledgemanagement/ www.xing.com/net/wm www.wissenmanagen.net/ www.cogneon.de www.eknowledgecenter.com Bookmark services from JHA:

JHAs 30 InnoLinks (regularily updated) http://delicious.com/hoferalfeisj/jhas-30-innolinks Important discussion forums for KM & Innovations Mngt. (selction):

http://delicious.com/hoferalfeisj/top_-_innom_-_wm_-_ foren

JOURNALS:

Wissensmanagement (Fokus Anwenndung, Beratung, Anbieter)

Journal of Knowledge Management (Fokus Forschung; englisch)

KM Review (Fokus Anwendung; englisch) http://www.melcrum.com/products/journals/kmr.shtml

COMMUNITIES OF PRACTICE / BODIES:

WIMIP – Community der KM Practitioners https://www.xing.com/net/wimip

Ges. für WM (GfWM); mit WM-Stammtischen zum Erfahrungsaustausch in vielen Städten,z.B. gfwm-regional München: http://www.gfwm.de/group/121

BITKOM ArbKreis Knowledge Management, organisiert die jährl. KnowTech-Konferenz

PAPERS AND BOOK CONTRIBUTIONS FROM JHA:

Improving Knowledge Management for Service Organizations, Munich Re, Communities Meeting, Hohenkammer 2014

Wissensmanagement mit Twitter, gfwm-Knowl-edgeCamp, Karlsruhe, 2012, and more http://de.slideshare.net/HoferAlfeisJ/wissensmanagement-mit-twitter?from=new_upload_email

Hofer-Alfeis, J.: Wissensmanagement und Personalmanagement‑ Synergien, Projektbeispiele und Erfahrungen ‑ In: KnowTech Konferenzband 2011, www.knowtech.net

~: Firmeninterne Vernetzung und Zusammenarbeit der Innovations-Manager und –Haupttreiber. Und: Wissensvernetzung von Firmen und externen Forschern/Interessierten für Technologie-Innovation – „Technologie-Innovations-Communities“ gfwm-KnowledgeCamp, Potsdam, 17.9.2011, http://knowledgecamp.mixxt.org/networks/files/folder.10675

Hofer-Alfeis, J., et al: D-A-CH Wissensmanagement Glossar ... ‑ In: KnowTech Konferenzband 2009, www.knowtech.net

Hofer-Alfeis, J.: The Leaving Expert Debriefing to fight the retirement wave of the ageing workforce. Int. J. Human Resources Development and Management, Vol. 9, Nos. 2/3, 2009

~: Lässt sich der wirtschaftliche Erfolg von Wissensmanagement überhaupt nachweisen? Keynote zum Workshop " WIEM 2009 - Messen, Bewerten und Benchmarken des wirtschaftlichen Erfolgs von WM, WM2009, Solothurn

~: Das virtuelle Aktivitätstal bei sozialen Netzwerken - Diagnose und Therapie ‑ In: KnowTech Konferenzband 2008, www.knowtech.net

~: KM solutions for the Leaving Expert issue. JOURNAL OF KNOWLEDGE MANAGEMENT j VOL. 12 NO. 4 2008, pp. 44-54,

~: Was leistet WM? Wissensmanagement, Heft 1/2008, S. 38-39;

~, Keindl, K.: Die Prozess-Systematik im Unternehmenseinsatz. Wissensmanagement, Heft 2/2008, S. 38-39

~, Keindl, K. und BITKOM Ak KEM: BITKOM Leitfaden WM-Prozess-Systematik, 2007, http://www.bitkom.org/de/publikationen/38337_45785.aspx

~: Wissensmanagement im prozess-orientierten Unternehmen. Beitrag in: KnowTech Konferenzband 2006, www.knowtech.net

~: Mehrwert und Zukunft von Wissensmgt. liegen im trans-disziplinären Vorgehen. In: KnowTech Konferenzband 2005, www.knowtech.net

~: Effective Integration of KM into the Business Starts with a Top-down Knowledge Strategy. J. of Universal Comput. Science, vol. 9, no. 7 2003, 719-728

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http://www.knowledgebusiness.com/

http://www.apqc.org/membership-knowledge-management

http://www.pwm.at/

http://www.c-o-k.de/index.htm

http://www.eknowledgecenter.com/

http://www.xing.com/net/wm

http://www.wissenmanagen.net/

http://www.cogneon.de/

http://www.eknowledgecenter.com/

http://delicious.com/hoferalfeisj/jhas-30-innolinks

http://delicious.com/hoferalfeisj/jhas-30-innolinks

http://delicious.com/hoferalfeisj/top_-_innom_-_wm_-_foren

http://delicious.com/hoferalfeisj/top_-_innom_-_wm_-_foren

http://www.melcrum.com/products/journals/kmr.shtml

http://www.melcrum.com/products/journals/kmr.shtml

https://www.xing.com/net/wimip

http://www.gfwm.de/group/121

http://de.slideshare.net/HoferAlfeisJ/wissensmanagement-mit-twitter?from=new_upload_email

http://de.slideshare.net/HoferAlfeisJ/wissensmanagement-mit-twitter?from=new_upload_email

http://www.knowtech.net/





http://www.bitkom.org/de/publikationen/38337_45785.aspx




Analysis of KM / InnoM state and needs via interviews with key people and design of an inter-disciplinary KM / InnoM program

Moderation of developing a knowledge strategy with the business strategy by the management team

Support of KM strategy definition, KM implementation and controlling

Systematic and transparent design of expert career systems based on a knowledge strategy

Support with specific KM / InnoM instruments – examples:

Debriefing of teams or leaving experts

Development and improvement of communities of practice and other social networks

Coaching by development of an individual knowledge strategy / KM program

Dr.-Ing. Josef Hofer-Alfeis:Consulting Offerings for KM and Innovation Mngt. (InnoM)

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Leadership & Management

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