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Rod Sherwin
Twitter: @RodSherwin
au.linkedin.com/in/rodsherwin
Are you an expert on the problem or
the solution?
About Me25+ Years in IT 5+ Years Private Practice
• Bachelor of Engineering & Science in Computer Science
• Software Engineer / Business Analyst
• Team Leader & Coach
• Solutions-Focused Organisational Change
• Business Agility
• Helping people with stress, anxiety, panic, phobias, depression, PTSD, abuse, relationships, chronic pain
• Energy medicine, energy psychology, Kinesiology
• Solutions-focused Brief Therapy
• Professional Coach
Rod Sherwin, 2017
The Right Tool for the Right Job
Rod Sherwin, 2017
Sense Making Model
Rod Sherwin, 2017
Cynefin Framework: Dave Snowden
Rod Sherwin, 2017
History of Solutions-focused Approach
• Late 70s, early 80s – Steve de Shazer, Insoo Kim Berg and colleagues at Brief Family Therapy Centre in Milwaukee
– Observation and adjustment (inspect & adapt)
• Late 80s – BRIEF Institute in Europe
• 2002 – The Solutions Focus: Making Coaching Change Simple, Jackson & McKergow
Problem Focus or Solutions Focus?
Problem Focus Solutions Focus• What’s wrong?
• What needs fixing?
• Blame and control
• Causes in the past
• The expert knows best
• Deficits and weaknesses
• Complication
• Definitions
• What’s wanted
• What‘s working
• Progress
• Influence
• Collaboration
• Resources and strengths
• Simplicity
• Actions
Rod Sherwin, 2017
Benefits of SF Approach
Rod Sherwin, 2017
• Help you envision the desired future and move towards it
• An approach for problems that don’t have simple cause/effect relationships e.g. “people” problems
• Works for individuals, teams and organisations
• Positive Pragmatic approach based on practice not theory
Rod Sherwin, 2017
Solution Conversation
Try it - Problem Talk
• What’s wrong?
• Why are you doing so badly?
• What’s blocking you?
• Whose fault is it?
• What are the other things that make it hard?
• Why will it be difficult for you to do any better?
Try it - Solution Talk
• What would you like to happen?
• How will you know you’ve achieved it?
• What was the best you ever did (at this thing)?
• What went well on that occasion?
• What will be the first signs that you’re getting better?
• How will other people notice this improvement?
Principles of Solutions Focus
Change is happening all the time. We want to identify and amplify useful change.
Rod Sherwin, 2017
Principles of Solutions Focus
Detailed understanding of the “problem” is usually little help at arriving at the solution
Rod Sherwin, 2017
Principles of Solutions Focus
No problem is always all the time. Direct route is to identify where there is evidence/clues of what we want more of and do more of that.
Rod Sherwin, 2017
Principles of Solutions Focus
Small changes in the right direction can be amplified to great effect.
Rod Sherwin, 2017
Principles of Solutions Focus
The client is the expert in their context.
Rod Sherwin, 2017
Principles of SF Change
1. If it ain’t broke, don’t fix it.
2. Find what works and do more of it.
3. (Optional) Stop doing what doesn’t work and do something different.
Rod Sherwin, 2017
Complex Problems – Simple Solutions
“Causes of problems may be extremely complex, their solutions do not necessarily need to be.”
-- Steve de Shazer
Rod Sherwin, 2017
6 Solutions Tools
Future Perfect
Platform: What’s wanted?
Counters: Find what’s working, useful or helpful
Affirms: Identify useful qualities and skills
Small Actions:Do more of what works, orTry something different
Rod Sherwin, 2017
1. Establish a Platform for Change
• Empathy first – “That sounds tough…”
• What’s wanted – instead of the problem
• Direction not a goal
• Establish the benefits
• Is there a willingness to take action?
Rod Sherwin, 2017
2. Future Perfect
Future Perfect
Problemuss vanishess
Rod Sherwin, 2017
The Problem
2. Future Perfect
• Supposed the problem went away overnight: How would you know?
• What would you notice was different?
• Describe concrete observable behaviours
• From different points of view: Boss, colleagues, friends, computer?
• What else? What else? What else?
• More detail the better
Rod Sherwin, 2017
3. What Counts towards the solution?
Rod Sherwin, 2017
• When does the Future Perfect happen, even a little bit?
• How did you make that happen?
• Where in your life have you overcome similar problems?
• How are you coping?
• Who believes you could do this?
• What other resources do you have that can help?
3. What Counts towards the solution?
Rod Sherwin, 2017
• Resources• Skills• Know-how• Expertise• Strengths• Attitudes• Ideas• What else?
4. Scale
0
10
5
Future Perfect
Worst or Opposite of FP
?
• On a scale from 0 – 10, where are you now?
• What’s already happening that makes you this high?
• What are you doing right at least some of the time?
• Have there been times when we were higher on the scale? What was happening then?
• What else? What else? What else?
• Why aren’t we at a 10?• How do we get from here to a 10?
Rod Sherwin, 2017
5. Small Actions
• What would be different at +1 on your scale?
• What would others notice at +1?
• What small actions could you take in the next few days to move you towards this?
• What would be a first step towards that?
Benefits: No resistance, low risk, early feedback
+1?
Future Perfect
Rod Sherwin, 2017
0
10
5
6. Affirming and Compliments
Rod Sherwin, 2017
• What are you most impressed with?
• What skills and resources have you observed during the conversation?
• What are grounds for optimism?
Rod Sherwin, 2017
Principles of Solutions Focus
• Change is happening all the time. Identify and amplify useful change
• Detailed understanding of the “problem” is usually little help at arriving at the solution
• No problem is always all the time. What’s different when there is evidence of what’s wanted?
• Small changes in the right direction can be amplified to great effect
• Client is the expert in their context
Six Solutions Tools
Future Perfect
Platform: What’s wanted?
Counters: Find what’s working, useful or helpful
Affirms: Identify useful qualities and skills
Small Actions:Do more of what works, orTry something different
Rod Sherwin, 2017
Rod Sherwin, 2017
Become a Solutions Detective
1. If it ain’t broke, don’t fix it.
2. Find what works and do more of it.
3. (Optional) Stop doing what doesn’t work and do something different.
Resources
Rod Sherwin, 2017
Image AttributionsPeople Hands Holding Red Straight Word Principles © Nelosa | Dreamstime.com - People Hands Holding Red Straight Word Principles Photo
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Rod Sherwin, 2017