DIGICORP meets YUVA

STAY UNSTOPPABLE

Managers vs. Leaders

•  The main difference is “Focus”•  Managers look inwards– Inside the organization– Into each individual– Into the differences in style, goals, needs and

motivation of each person

•  Leaders look outwards– At the competition– At the future– At the alternative route forward

Background

•  In 25 years, the Gallup Organization interviewed over 80,000 managers from different companies.

•  This mammoth research project grew from two basic questions: – What do the most talented, productive

employees need from the workplace?

– How do you attract, find, focus, and keep talented employees?

The Twelve Questions to Measure the Strength of a Workplace

1.  Do I know what is expected of me at work?

2.  Do I have the right materials and equipment I need to do my work right?

3.  At work, do I have the opportunity to do what I do best every day?

4.  In the last seven days, have I received recognition or praise for doing good work?

5.  Does my supervisor, or someone at work, seem to care about me as a person?

6.  Is there someone at work who encourages my development?

7.  At work, do my opinions seem to count?

8.  Does the mission/purpose of my company make me feel my job is important?

9.  Are my co-workers committed to doing quality work?

10.  Do I have a best friend at work?

11.  In the last six months, has someone at work talked to me about my progress?

12.  This last year, have I had opportunities at work to learn and grow?

But does it relate to business outcomes?

•  Gallup ran a meta­analysis of data using 2,500 business units’ performance data and 105,000 employees’ opinion surveys.–  Productivity

–  Profitability

–  Employee retention

–  Customer satisfaction

A Case In Point

•  Employee survey– Do you have the materials and equipment needed to

do your work right?•  Store A: 45% Strongly Agreed•  Store B: 11% Strongly Agreed•  Reality: Store A and Store B had the same materials and

equipment

•  Stores scoring in the top 25%– On average, were 4.56% over their sales budget.– Almost 14% over their profit budget. – Retained more employees.

The Order of the Questions

•  Base Camp: “What do I get?” (Q1,Q2)•  Camp 1: “What do I give?” (Q3,Q4,Q5,Q6)

•  Camp 2: “Do I belong here?” (Q7,Q8,Q9,Q10)

•  Camp 3: “How can we all grow?” (Q11, Q12)

•  The Focus of Great Managers– Take aim at Base Camp and Camp 1 (Q1-Q6).

– Securing “Strongly Agree” response is our most important responsibility.

Basecamp + Camp 1 = 6 questions

1.  Do I know what is expected of me at work? 2.  Do I have the right materials and equipment I need

to do my work right? 3.  At work, do I have the opportunity to do what I do

best every day? 4.  In the last seven days, have I received recognition or

praise for doing good work? 5.  Does my supervisor, or someone at work, seem to

care about me as a person? 6.  Is there someone at work who encourages my

development?

SAMPLE SURVEYDigicorp

Total responses

59

Q1

Q2

Q3

Q4

Q5

Q6

Summary

•  Majority response is “Agree” (4)

•  Not enough “Strongly Agree” (5)

•  Few “Disagree” and “Strongly Disagree” as well (2 and 1 respectively)

Goal should be to get…

Q1 – Strongly Agree

Q2 – Strongly Agree

Q3 – Strongly Agree

Q4 – Strongly Agree

Q5 – Strongly Agree

Q6 – Strongly Agree

Topic of the talk was…

•  Innovation

•  Target Oriented

•  Discipline

•  Responsibility

•  Self Belief

Latest ASQ survey conducted by Kelton Global

•  Traits people value most in a leader• Honesty – 30%

• Communication Skills – 22%

• Critical Thinking – 11%

• Commitment – 10%

•  Leaders' biggest shortcomings• Communicating Skills – 20%

• Honesty – 16%

Book

First, Break all the rules

ONCE AGAIN…STAY UNSTOPPABLE

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