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Managing and dealing with conflict in both the workplace and in our personal lives is a key component to building and maintaining healthy relationships. We have all lost our power or position through the wrath or negative behaviour of another, or in this battle for supremacy, have over-extended our own power to push ourselves as the ultimate authority. Conflict is not a one-sided game, and with better self-awareness and emotional management, we can begin to better manage others by understanding what part our own behaviour plays in manifesting, fuelling or even minimising conflict.
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GETTING TO KNOW EACH OTHER
WHAT REALLY MAKES YOU STEAM?
DEALING WITH CONFLICT
19
TOP TIPS
» Be aware of how other character types affect you.» Choose your response carefully.» Regulate breathing to manage emotion.» Face your stress source head-on when you’re ready.» Make a plan and be realistic.» Take one step at a time.
Assertive
Communication
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Considering Other Needs
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Considering Other Needs
Direct Aggression»Bossy»Arrogant»Intolerant»Opinionated»Overbearing
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Considering Other Needs
Indirect Aggression»Sarcastic»Deceiving»Ambiguous»Insinuating»Guilt-inducing
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Considering Other Needs
Submissive»Wailing»Moaning»Helpless»Passive»Indecisive»Apologetic
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Considering Other Needs
Assertive»Direct»Honest»Accepting»Responsible»Spontaneous
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Direct Aggression Assertive
Indirect Aggression Passive
The Impact of Learned Behaviour
» How does this behaviour look and sound?
» How does it make you feel?
» What is your non-assertive reaction?
» The outcome of this action?
Emotional management
LEADERSHIP EXCELLENCE DURING CONFLICT
LEAVE YOUR RUCKSACK OF TROUBLE AT THE DOOR
Always remember: Take a moment breath a get into your confident state.
ACTION PLAN
Stop
Start
Continue
In regards to offering Leadership excellence - outline one thing that you would like to focus on and stop doing, one that you will focus on and start doing and one that you will definitely continue doing.
Thank you!