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Avoid Expensive Electronic Dumping Grounds by Auto-tagging Content

Intranet and Enterprise Content Management Systems (ECMS) that do not deliver information quickly and efficiently are expensive electronic dumping grounds. Service desks, search, security, records handling, information sharing, all require timely information retrieval. These information retrieval applications need to be powered by categorizing and tagging your content just as ecommerce sites such as Amazon or online publishers like BBC do.

21 Perficient analysis of file-shares 2012

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By categorizing and tagging your content you can rapidly

identify which documents are legal agreements; or which topics relate which

knowledge base articles; or which content contains

information about issues around operational risk.

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“Corporations cannot solve this without a tool like

Pingar”

Head, Enterprise Web Services at Pharmaceutical company

Search engines look for the words you type in but this requires you to search using many different words. Even then you still have to sift through many irrelevant results. Libraries, like your organization, hold 100’s of thousands of documents. Each one costing money to create and manage. That cost is wasted if no one can locate the right books rapidly and this is why libraries still categorize their books, and why Amazon and BBC categorize their content.

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Pingar software automatically categorizes and tags your content. Automated categorization and tagging is worldwide becoming a growing trend. Some governments now mandate that automatic content classification, tagging and metadata management are included in new ECMS implementations.

Faster Responses in Knowledge Bases for Service Desks or Self-Help Portals

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Customer Service Representatives (CSRs) and self-help portals rely on knowledge bases. To service calls in minimal time and provide greater customer satisfaction and churn reduction they need to locate the correct content rapidly. With Pingar software, pages in the knowledge base are automatically tagged by topic. This allows CSRs or customers to locate related pages to the one they are on and when searching by keyword, filter out pages that don’t match the topic they need.

Saved Costs with Records Management

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Pingar software identifies records and content that contains sensitive, private and personal information even when they are buried in file-shares. This allows you to rapidly migrate them to locations they can be correctly protected and managed. You can categorizing content by a Business Classification Scheme allowing you to regularly make decisions on retention and disposal. Not only does this aid compliance but massively reduces your storage and database licencing costs.

Lower Effort Information Requests from Regulators, Auditors and Public

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Government and highly regulated organizations often have senior managers time drawn away to search for information for regulators, official information requests and auditors. Tagging documents by areas of risk, engineering and safety means you can reduce the time to collect and review information.

Breaking down Information Silos with Search

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Departmental silos of information hinder collaboration and productivity. Tagging content by industry, region, document type, activity, risk and topics allows your staff to filter out irrelevant search results to increase productivity.

Improved Response Time with Message Routing to Sales and Support Centers

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Automatically routing emails to different departments so the best person can respond to a sales or support issue and suggesting the right response to them improves response time dramatically. Pingar software analyses the emails topics so you can set up rules to route appropriately and identify relevant support articles.

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About Pingar

Pingar lets your company find key information buried

in massive volumes of documents, emails

and webpages by extracting meaning from their natural

language.

www . p i n g a r. c om

North America440 N. Wolfe Rd, CA 94085

Sunnyvale, USA+1 408 663 2328

Asia Pacific55 Anzac Ave, 1010Auckland, New Zealand+64 9 950 3299

Contact us

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