6 thinking hats in change management #1

MPPS Penang 8-9 April 2015SIX THINKING HATSSIX THINKING HATS

Day1Introduction – Six Thinking HatsTraditional Vs Parallel Thinking The Six Hats ProcessSix Hats in Meetings21st Century Leadership & Change Management

Introduction to Leadership21st Century Qualifiers, Innovative Thinking 21st Century Leadership & Change Management 21st Century Skills & Literacy Innovation Leadership

Course Outline

SIX THINKING HATSSIX THINKING HATS

Introduction:


What are the Six Thinking Hats?

and

Why Six Thinking Hats?


Six Thinking Hats is a simple, effective parallel thinking process that helps people be more productive, focused, and mindfully involved.

Used with success in corporations worldwide, Six Thinking Hats is a powerful tool set, which once learned can be applied immediately for more effective & productive outcome!

The Six Thinking Hats by Edward de Bono.

To have an insight of Six thinking Functions and Roles identified by Hats to be practiced in Change Management thinking and restructuring in the 21st Century Leadership.

SIX THINKING HATSSIX THINKING HATSObjective

To assist in thinking process using best effective parallel thinking skills within organization function to develop a more productive, focused, and mindfully involved thinking with success in corporations worldwide

Two Main Purposes For Two Main Purposes For Six Thinking HatsSix Thinking Hats

1. Simplifies thinking by having to deal with one thing at a time.

2. Allows a switch in thinking without threatening ego.


To improve our thinking skills to overcome confused thinking arising from trying to do too much at once and to emphasize on what can be, not what is.

Objective

Traditional Thinking Vs Parallel Thinking Traditional Thinking Vs Parallel Thinking

Socrates

Plato

Aristotle

Traditional Thinking, also called ‘argument’, ‘adversarial’, or ‘western’ thinking� dates 2400 years back based on philosophies of :-

Three Philosophers with Traditional Thinking

Partial exploration of subject /problem.� Concerned with ‘what is’.Involves analysis, judgment and argument.Thinks about too many aspects / things at a time


Focused on the Negative

SocratesSocrates used to point out ‘what was wrong’ to clarify the concepts


Concerned with What Is-

Aristotle– Aristotle believed that people would put together different ‘boxes’ in their mind based on their experience & judge things into one of those boxes – So, traditional thinking is concerned with “what is” which is determined by analysis, judgment & argument. It is not constructive or creative and doesn’t involve design


See Shadows of the Truth

– Plato believed that we can see only shadows of truth as we go through life.

Plato

Parallel Thinking :-

Full exploration of subject/ problem.� Concerned with ‘what can be’.� Involves constructive thinking, creative thinking and ‘designing away forward’. �

A conceptual method for effective team meetings, problem solving, decision making and evaluation where all focus in the same direction at any moment„. Changes of direction and„ all views are put down in parallel. „

Parallel Thinking Parallel Thinking

First published by Edward de Bono in 1985.„

Deals with only one aspect /thing at a time.

Applications of Parallel Thinking Process from Six Thinking Hats

Leadership DevelopmentTeam Productivity Alignment and CommunicationCreative and innovative thinkingLeadership and decision makingProduct / Process Improvement and Project ManagementCritical, Analytical Thinking and Problem-SolvingOrganizational Change/Performance where high Performance Thinking and Action is needed

Parallel Thinking Parallel Thinking

What are the Six Thinking Hats Process?

The Six Hats ProcessThe Six Hats Process

Applied in Organization to separate thinking into six clear functions and roles.

By mentally wearing and switching "hats," you can easily focus or redirect thoughts, the conversation, or the meeting.

The Six Hats ProcessEach thinking role is identified with a colored symbolic "thinking hat."


Control OrganizationControl OrganizationResponsible for Responsible for

ConclusionsConclusionsSets the FocusSets the Focus

Use of All the HatsUse of All the Hats

The Blue Hat is used to manage the thinking process. It's the control mechanism that ensures the Six Thinking Hats® guidelines are observed.

The BLUE Hat


Neutral and ObjectiveNeutral and ObjectiveDeals with FactsDeals with Facts

The White Hat calls for information known or needed. "The facts, just the facts."

The WHITE Hat


EmotionsEmotionsFeelingsFeelingsHunchesHunchesIntuitionIntuition

The Red Hat signifies feelings, hunches and intuition. When using this hat you can express emotions and feelings and share fears, likes, dislikes, loves, and hates.

The RED Hat


CreativeCreativeNew Ideas and ConceptsNew Ideas and ConceptsSearch for AlternativesSearch for Alternatives

The Green Hat focuses on creativity; the possibilities, alternatives, and new ideas. It's an opportunity to express new concepts and new perceptions.

The GREEN Hat


OptimisticOptimisticHopefulHopeful

Positive ThinkingPositive ThinkingConstructiveConstructive

EffectiveEffective

The Yellow Hat symbolizes brightness and optimism. Under this hat you explore the positives and probe for value and benefit.

The Yellow Hat


SeriousSeriousCautiousCautiousCarefulCareful

Lays Out RisksLays Out Risks

The Black Hat is judgment - the devil's advocate or why something may not work. Spot the difficulties and dangers; where things might go wrong. Probably the most powerful and useful of the Hats but a problem if overused.

The BLACK Hat


The Pencil ParableThe Pencil Parable

Take 5!Relax & Watch!

Emotions, Feelings, Hunches, Intuition

22Serious, Cautious, Careful, Lays Out Risks

Optimistic, Hopeful, Positive Thinking, Constructive, Effective

Creative, New Ideas and Concepts, Search for Alternatives

Control Organization, Responsible for Conclusions,Sets the Focus, Use of All the Hats

Neutral and Objective, Deals with Facts


Six Hats in Meetings

Six Hats in MeetingsSix Hats in Meetings

Practice parallel ThinkingDoing one thing at a timeSaving Time -see all sidesDeriving power from focused thinkingRemoving ego from decisions

Using the Six Thinking Hats in organizing meetings

““Thinking—”Thinking—”

We can always improve our thinking skills.Confused thinking arises from trying to do too

much at once.We should emphasize what can be, not what

is.

“The Ultimate Human Resource”

6 HATS 6 HATS THINKINGTHINKING

Saving time

Removing ego from decisions

Doing one thing at a time

Deriving Power from Focus Thinking

Parallel Thinking in organizing meeting

Practice Parallel ThinkingPractice Parallel Thinking

Doing one thing at a time

If we focused on one thing, one business problem, one conversation? We’d be more focused, apt, adaptive and therefore better decision makers. The better we can solve problems, the more productive, more successful & more happy. And isn’t that the point? THINK!

Don’t they deserve that? I deserve that. Or at least I want that. But when I do another or anything at the same time, I take away from that. There’s a reason I’m there, a reason we’re talking.

Responding to e-mails, answering calls & texting in a meeting. I am not giving either the whole of me.


Saving time - see all sides

You start by discussing the advantages, then you move on to the disadvantages. The benefit of this is that proposals are not stifled simply by listing the disadvantages. «If there is any one secret of success, it lies in the ability to get the other person's point of view and see things from that person's angles as well as from your own.» Henry Ford

Six Thinking Hats, shortens meetings time with better outcome. You synergize all the energy of the participants for a shorter, more efficient and more creative meeting.

Advantages:-improves understanding of the other people in a discussion. -avoid controversies by discussing a topic in parallel without going backward and forward between the advantages and disadvantages of a proposal.


Deriving Power from Focus Thinking

Focus helps pay attention in the midst of distractions and setbacks and to sustain the effort and energy needed to reach a goal.

Focus thinking is the skill that allows people to begin a task without procrastination by being focus and maintain their attention and effort until the task is complete.


example: -a child with good Focus skills, sits down to begin an essay and then diligently writing until the assignment is done without getting distracted by the television, Internet, or friends.

Removing ego from decisions

1. How will this decision make things better for the organization?

2. How will this decision affect employees?3. How will this decision affect me?

Leaders need passion to love the work they do and the people who do it and have conviction about what they do; By contrast, personalization is the conflation of ego and hubris that causes a shift of focus from what the company should do instead of what you want to do.

So here are three questions every leader must ask when making decision that have significant consequence on organization.


Using Six Hats in meetings

Create: dynamic, results oriented meetings that make people want to participateGo : beyond the obvious to discover effective alternate solutionsSpot : opportunities where others see only problemsThink : clearly and objectivelyView : problems from new and unusual anglesMake : thorough evaluationsSee : all sides of a situationKeep : egos and "turf protection" in checkAchieve: significant and meaningful results in a less time

Using Six Hats in MeetingsUsing Six Hats in Meetings

Maximize: productive collaboration and minimize counterproductive interaction/behaviorConsider: issues, problems, decisions, and opportunities systematicallyUse: Parallel Thinking as a group or team to generate more, better ideas and solutionsMake: meetings much shorter and more productive

Reduce: conflict among team members or meeting participantsStimulate: innovation by generating more and better ideas quickly

Using Six Hats in meetings

Using Six Hats in MeetingsUsing Six Hats in Meetings

The first purpose of the 6 Hats method is to simplify thinking so we can deal with one thing at a time. The second main purpose of the method is to allow an easy switching device.

Benefits of the Six Hats Method Decision-making time is cut into less than half with the proper use of the six hats.


This does not threaten egos and can be played like a game.

In the end, all final decisions are really Hat or emotional decisions.

Results of Six Hat ThinkingResults of Six Hat Thinking

Decisions Seem to Make

Themselves!


21st Century Leadership & Change Management

2121stst Century Leadership Century Leadership

Introduction to Leadership21st Century Qualifiers, Innovative Thinking 21st Century Leadership & Change Management Innovation Leadership

To inspire your workers into higher levels of teamwork, you must:- be, know and, do.These do not come naturally, but are acquired through continual work and study. Good leaders continually improve their leadership skills; they are NOT resting on their laurels.

Good leaders are made. They are not born. Effective leader- desire and will power through a never ending process of self-study, education, training, and experience. (Jago, 1982).

Leaders, Leaders,

2121stst Century Leadership Century Leadershipborn born or or mademade??

Leadership is an essential factor to the success of every organization… as is new thinking. Being (a new thinking leader), teaching others to be leaders, modeling the way as a leader is critical if teams and organizations are to thrive.

Research consistently and repeatedly shows where ‘new thinking’ leadership is present in an organization, positive change happens; Personal, team and organizational success occurs.

21st Century Leadership


The 21st Century Qualifier, Innovative Thinking This new call for innovation, a

shift from 20th century traditional view of organizational practices, which discouraged innovative behaviors, to the 21st century view of valuing innovative thinking as a “potentially powerful influence on organizational performance”.


What would you choose?What would you choose?


21st Century Careers

A need to keep yourself current, resilient through continuous learning, as well as connected to your values is the career of the 21st century.

21st century careers is all about CHANGE in our thinking, strategies and behaviors to those that work in the new ever-changing and challenging environment to meet the challenges of the times.

2121stst Century Skills & Literacy Century Skills & Literacy


Where are we today? Browse horizontally across the 21st Century Skill &

Literacy. Put a ‘tick’ if you are familiar with the skill.

Your 21th Century Skills & Literacy score is as below,

(Total)19 X 100% 54

Literacy Score = 35%Total: 19

Go through the 6 Skills from top to bottom. Sum up the total and see your Score!.

Workshop on 21st Century Literacy

CHANGE-manage the present and plan the future. -problem is, can’t have the same people doing both jobs. If present time people with operational responsibilities are asked to think about the future, they will kill it.

IMPROVEMENT IMPROVEMENT WITHOUT WITHOUT ENDINGENDING

Constant Change -today’s era. To stay competitive,

Without Change for the better (Kaizen), there will be no Continuous Improvement to be Competitive in the current Global competition

To live and succeed in the present world, you will need for an increased focus on communication, collaboration, andcreativity and an emphasis on using technology in order to learn how to learn, solve problems, and think creatively.

The “3 C’s” of 21 st Century Skil ls21st Century SKILLS

Create CollaborateCommunicate


21st Century SkillsWorkforce must be taught to use technology efficiently and effectively, ethically and appropriately, safely and respectfully to learn how to learn, solve problems, and think creatively.


5 C’s… 215 C’s… 21stst Century Skills, Lesson Upgrade Century Skills, Lesson Upgrade

??

In the 2nd decade of 21st Century, it is increasingly apparent that personality power and technical-managerial competence are no longer the primary qualifiers for developing effective leadership.

As problems increasingly defy technical solution and obstacles to progress, no longer bow to charisma. Practitioners of leadership find themselves in uncharted territory.

Without effective leadership with ‘new thinking’, individuals teams and organizations flounder as we simply repeat the 'same old same old' over and over again even as we try harder…….

21st Century Leadership & Change Management 2121stst Century Leadership Century Leadership

We examine and analyze the situation, looking for logic.Unfortunately, the rapid analysis and rational decision-making used has serious limitations.Current problems and circumstances become so complex, they don’t fit previous patterns. We don’t recognize the situation. We can’t automatically know what to do.

The pressure to adapt is the need to innovate. But how? When faced with confusion or a problem, our instinct is to repair it with order.


To make effective sense of unfamiliar situations and complex challenges, we must have a grasp of the whole situation, its variables, unknowns and mysterious forces.

What worked before doesn’t work today.

This requires skills beyond everyday analysis. It requires Innovation Leadership.

21st Century Leadership & Change Management

Change and Change ManagementChange and Change Management

Change: to cause to be different OR to undergo transformation

Change management: a systematic approach to dealing with change, both from the perspective of an organization and on the individual level

“The amount of change that the leadership of an organisation desires must be balanced with the amount the organisation is capable of handling.“

Adapting to new Changes in Leadership

“the need for innovation in organizations has resulted in a new focus on the role of leaders in shaping the nature and success of creative efforts” in order to adapt to new changes.

Without innovation leadership, organizations are likely to struggle.

Innovation Leadership

What is Innovation Leadership?

The key role in the practice of innovation leadership is the…

Innovation Leader.

-synthesizing different leadership styles in organizations to influence to produce creative ideas, products, services and solutions. Dr. David Gliddon (2006) developed the competency model of innovation leaders and

established the concept of innovation leadership at Penn State University.


As an approach to organization development, Innovation leadership can be used to support the achievement of the mission or vision of an organization or company.

In an ever changing world with new technologies and processes, it is becoming necessary to think innovatively in order to ensure their continued success and stay competitive.


Own as Principal the role of Innovator-in-Chief: You can’t delegate innovation:

“Innovation distinguishes between a leader and a follower’’Steve Jobs.

Innovation Leadership “In the most innovative companies, senior executives didn’t just delegate innovation; their own hands were deep in the innovation process…

Managers vs LeadersManagers vs Leaders



Leading & Managing Change Six Hats in Innovation & Creativity Workshop on real application of HatsSummary & debrief

Day2

Principal Consultant for Lean Management. Certified Kaizen Specialist & TPM with 30 over

years working experience.

Provides Technical Consulting Services on TPM, Kaizen, Cellular system & Moonshine set up.

An Innovator with Mechanical background that adopts Green Living. Innovates by Recycling and Reusing Idle resources to eliminate waste to add Value to promote Green.

Founder of Tim’s Waterfuel, an alternative Hydroxy

fuel supplement using Water that adds power and reduce Co2 emission on automobiles.

An NGO Community worker for Prison, Drug

Rehabilitation and CREST North (Crisis Relieve & Training) Malaysia, an organization that respond to Crisis & Flood.

Timothy Wooi

Add: 20C, Taman Bahagia, 06000, Jitra, KedahEmail: [email protected] H/p: 019 4514007 (Malaysia)


Leadership & Management

6 thinking hats in change management #1