5 things excellent listeners do differently

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5 THINGS EXCELLENT LISTENERS DO DIFFERENTLY


1. Keep quiet


Why?

So they can listen


How?

Don’t finish the speaker’s sentences for them


Don’t interrupt

Wait for your turn to talk


“If we were supposed to talk more than we listen, we would have two tongues and one ear.”

-Mark Twain


2. Put the speaker at ease


Why?

To encourage them to talk


How?

Face the speaker

Maintain eye contact but don’t stare


Nod occasionally to show they agree or understand

Lean forward slightly


Other appropriate body language signals

Raising eyebrows

Smile


3. Manage distractions


Why?

To avoid disruptions


Not to discourage the speaker


How?

Put other thoughts out of mind;

Visualize what is being said


Put phone in silence

Turn off TV or radio


Put away whatever they could be reading


4. Avoid Personal Prejudice


Why?

To be able to fully understand the other person


How?

Be impartial


Understand from the other person’s point of view

Keep an open mind


5. Watch for Non-Verbal Cues


Why?

93% of communication is non-verbal


How?

Listen to tone of voice

Watch body language


E.g.

A person may sound rushed or act uninterested by looking out the window most of the time.


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Leadership & Management

5 things excellent listeners do differently