In today’s work environment we have forgotten that it’s authentic, two-way conversations that build trusting relationships. And it is these trusting relationships that lead to true employee engagement.

So how well are workers in Hong Kong doing when it comes to creating and maintaining these relationships? And how often are managers holding these critical conversations?

Our survey* of employees and managers in Hong Kong revealed these results…

Trusting relationships:

40% of workers believe they have a mutual trusting relationship with their manager

Only 24% of workers feel comfortable honestly disclosing concerns and worries with their manager

35% of workers will go the extra mile if they are working with an approachable manager

Communication and Appreciation:Only 1/4 of workers are clear on what the company is trying to achieve and their part in it!

VS

Handling Unhelpful Behaviour:

No, I escalated the issue to my manager or someone of a higher position

No, our team works very well together

No, I would rather not create waves in the team

No, I don't feel confident in my ability to do this and get a positive outcome

Yes, and I felt confident in my ability toapproach them and discuss the behaviour

Yes, but I did not feel comfortable and did not know how to do so properly

Q: Have you ever had to approach someone about negative behaviour that affected you/your team?

60% of those who approached someone said it either wasn’t resolved satisfactorily or had a negative outcome

Is your manager good at handling awkward or

difficult situations

Only 55% of workers think so?

Are we talking to our managers about our 2 year plan and development opportunities at the company?

Future Aspirations:

55% = yes!However – 10% don’t feel there are any opportunities for career development at their current organisation.

How can you improve these results in your organization?5 Conversations focuses on five key conversations which can transform trust, relationships and engagement at work.

Learn more at www.5conversations.co.uk

*All results from a survey of 1000 employees and managers conducted by Atomik Research and The Oxford Group in July 2014.

© The Oxford Group, 2014

15%

45%

10%

9%

3%

18%

I always feelappreciated

I rarely feelappreciated

14% 9%

I feel neitherappreciated norunappreciated

26%

I sometimesfeel appreciated

49%

I never feelappreciated

2%

Q: How much do workers in Hong Kong feel genuinely appreciated?

40% are often praised and understand

why

33% who are rarely praised

at all!

2014 Trust, Engagement & Communication in the

Workplace Survey

I am very unclear1%4%

19%

24%

52%

I am neither clear nor unclear

I am very clear

I am somewhat unclear

I am fairly clear

When asked “How clear are workers in Hong Kong about what their manager expects from them at work?” workers responded:

Expectations: