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Using Kanban to Become a More Agile Attorney
John E. Grant, J.D., CSMwww.agileattorney.netblog: legalvaluetheory.com
[email protected] @JEGrant3
© 2015 John E. Grant
℠
Goals for this class:
Convince you to build a
kanban board
Discuss the nature of efficiency
Divulge the single step to
improved operations
WARNING:This is not a how-to class, it is a why-to class.
To-Do Doing Done
Convince you to build a
kanban board
Discuss the nature of efficiency
Divulge the single step to
improved operations
Who wants to make their practice more efficient?
Efficiency is a terrible goal.
It’s not about getting more things done. It’s about getting the right things done.
Customer Value is THE ONLY GOAL.
(Efficiency is a desirable side-effect)
Who wants to deliver outstanding client value?
Do you know what Value is?
value/ˈvalyoo͞/noun
1. Benefit – Investment
value/ˈvalyoo͞/noun
1. Benefit –
Time + Energy + Effort + Resources + Opportunity
value/ˈvalyoo͞/noun
1. Time + Energy + Effort + Resources + Opportunity
Time + Energy + Effort + Resources + Opportunity
–
value/ˈvalyoo͞/noun
1. Time + Energy + Effort + Resources + Opportunity
Time + Energy + Effort + Resources + Opportunity
–
value/ˈvalyoo͞/noun
1. Benefit – Investment 2. The satisfaction of a person’s
values.
Seek to understand what your customers value.
As a _________, I need to be able to _______________, so that I can _____ _______________.
As a <user role>, I need to be able to <need or outcome>, so that I can <goal or objective>.
Finish the activities that deliver the most value.
It’s not about getting more things done. It’s about getting the right things done.
Finish the activities that solve your customer’s most critical user stories.
Reduce or eliminate activity that does not add customer value.
The Seven Wastes of Lawyers:
1. Overproduction
2. Defects
3. Transfer
4. Over Processing
5. Waiting
6. Pre-Processing
7. Movement
© 2014 John E. Grant. http://legalvaluetheory.com
waste/wāst/noun
1. A material or activity that does not add customer value.
waste/wāst/noun
1. A material or activity that does not add customer value.
2. The absence of customer value.3. Investment without customer
benefit.
To-Do Doing Done
Convince you to build a
kanban board
Discuss the nature of efficiency
Divulge the single step to
improved operations
To-Do Doing Done
Convince you to build a
kanban board
Discuss the nature of efficiency
Divulge the single step to
improved operations
In any system, there is only one* constraint that limits the flow of the entire system.
*Occasionally, but rarely, there are two.
Any changes made to improve flow at the constraint will improve the flow of the entire system.
Any changes made to improve the flow at a part of the workflow that is not the constraint cannot improve the overall system.
waste/wāst/noun
1. A material or activity that does not add customer value.
2. The absence of customer value.3. Investment without customer
benefit.
The Seven Wastes of Lawyers:
1. Overproduction
2. Defects
3. Transfer
4. Over Processing
5. Waiting
6. Pre-Processing
7. Movement
© 2014 John E. Grant. http://legalvaluetheory.com
(Localized)Efficiency is a terrible goal.
System-wide flow is THE ONLY GOAL.
To-Do Doing Done
Convince you to build a
kanban board
Discuss the nature of efficiency
Divulge the single step to
improved operations
To-Do Doing Done
Convince you to build a
kanban board
Discuss the nature of efficiency
Divulge the single step to
improved operations
To-Do
Convince you to build a
kanban board
Discuss the nature of efficiency
Divulge the single step to
improved operations
Doing Done!WaitingQueueBacklog
To-Do
Convince you to build a
kanban board
Discuss the nature of efficiency
Divulge the single step to
improved operations
Doing Done!WaitingQueueBacklog
(Brain-Dump) (This Week) (Today) On What? Since when?
Max = ? (Done done!)
To-Do
Convince you to build a
kanban board
Discuss the nature of efficiency
Divulge the single step to
improved operations
Doing Done!WaitingQueueBacklog
(Brain-Dump) (This Week) (Today) On What? Since when?
Max = ? (Done done!)
Reminder to use scotch tape w/ stickies
Discuss expanding the “doing”
column
Introduce WIP limits
Personal Kanban vs Workflow Kanban
Tracking cycle time & other
metrics
Tracking cycle time & other
metrics
Mention color as a visual indicator
Physical Boards vs Software
Tools
To-Do
Convince you to build a
kanban board
Discuss the nature of efficiency
Divulge the single step to
improved operations
Doing Done!WaitingQueueBacklog
(Brain-Dump) (This Week) (Today) On What? Since when?
Max = ? (Done done!)
Reminder to use tape w/
stickies
Discuss expanding the “doing”
column
Introduce WIP limits
Personal Kanban vs Workflow Kanban
Tracking cycle time & other
metrics
Tracking cycle time & other
metrics
Mention color as a visual indicator
Physical Boards vs Software
Tools
Research
J. Adams
Doing
SigningReviewGatherIntake Drafting
WashingtonJefferson
J.Q. Adams
MadisonMonroe
Jackson
Van Buren
Tyler
Polk
Tayler
Research
J. Adams
Doing
SigningReviewGatherIntake Drafting
WashingtonJefferson
J.Q. Adams
MadisonMonroe
Jackson
Van Buren
Tyler
Polk
Tayler
Kanban in the wild photos…
1. Visualize your current workflow.2. Apply Work-in-Process (WIP) limits.3. Make policies explicit.4. Manage and measure flow.5. Optimize iteratively with data.
Five Steps of Kanban
Want to learn more?Kanban for Lawyers Book: https://leanpub.com/kanbanforlawyersLegal Value Theory Blog & Newsletter: http://agileattorney.net/blog/RocketMatter Legal Productivity Blog: http://www.legalproductivity.com/Schedule a call with me: https://www.sohelpful.me/johngrant
Kanban Basics for Lawyers
John E. Grant, J.D., CSM www.agileattorney.net blog: legalvaluetheory.com
[email protected] @JEGrant3
© 2015 John E. Grant
℠
