Introduction, major disciplines & contributions.

Individual behavior in organization .

S-O-B model for understanding

Biological foundations of human behavior.

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The study and application of how employees behave

within organizations

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It is a system where individuals work in a systematic and well defined frame work and cooperate with each other to carry out the assigned task.

It is characterized by rules and regulationsStandard operating procedureMultiple departments and specialized jobs.Coordinate the behavior of the organizational sub

system.To meet the organizational and individual goals.

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They guide the behavior of employees.They act as standard for evaluation.Goals helps to evaluate individual performancePeople come together to form organization to

achieve personal as well as collective goals.They use various resources and work process

to achieve those goals

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Managers are responsible for the control and coordination of all the activities in an organization

Managers need to possess technical and behavioral knowledge.

Technical knowledge:-Helps to solve the problem of employees on the job.

Behavioral Knowledge:Guide them to bring about positive change in the behavior of their employees and motivate them to improve their performance.

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ManagementManagementFunctionsFunctions

ManagementManagementFunctionsFunctions

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PlanningPlanningPlanningPlanning OrganizingOrganizingOrganizingOrganizing

LeadingLeadingLeadingLeadingControllingControllingControllingControlling

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Knowledge × Skill = Ability

Attitude × Situation =Motivation.

Ability × Motivation=Potential Performance

Human Performance × Resources= Organizational -Performance

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03/21/15 13E X H I B I T 1–3 (cont’d)

E X H I B I T 1–3 (cont’d)

PsychologyThe science that seeks to measure, explain, and sometimes change the behavior of humans and other animals.

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SociologyStudies people in relation to their social environment or culture.

Group

Organization system

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Social PsychologyAn area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another.

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AnthropologyThe study of societies to learn about human beings and their activities.

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Political ScienceThe study of the behavior of individuals and groups within a political environment.

Road map to our lives in organisationsHelps us understand and predict organisational

lifeInfluences events in organisationsHelps understand self and others betterHelps a manager get things done betterHelps maintain cordial relationsHighly useful in the field of marketingHelps in career planning and developmentHelps the sustainable growth

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Responding to GlobalizationIncreased foreign assignmentsWorking with people from different cultures

Managing Workforce DiversityDiversityImplications for managers

Recognizing and responding to differences

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Improving Quality and ProductivityQuality management (QM)Process reengineering

Responding to the Labor ShortageChanging work force demographicsFewer skilled laborersEarly retirements and older workers

Improving Customer ServiceIncreased expectation of service qualityCustomer-responsive cultures

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Improving People SkillsEmpowering PeopleStimulating Innovation and ChangeCoping with “Temporariness”Helping Employees Balance Work/ Life &

ConflictsImproving Ethical Behavior

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Knowledge about OB does not help an individual to manage personal life better

It is selfish and exploitativeManagers expect quick-fix solutions-not

possiblePrinciples and practices may not work in the

events of declining fortunesCannot eliminate totally conflict and

frustration

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Organizational Iceberg

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Heredity

Development

The nervous system

Sensation

Higher mental cognitive process Thinking Problem solving

Attitudes beliefs and values.

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Understand behavior Predict

behavior

Why Study Organizatio

nal Behavior?

Influence behavior

The Traditional PerspectiveRegards Human behavior as stimulus response process

Behavior Perspective S-O-B(Situation Organism Behavior) Model

Behavioral perspective based on the input-output system

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According to input –output model stimuli in the form of inputs are processed at a central processing region and converted into output or responses

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Situation(S)

•Stimulus

•Environment

Organism (O)

Physiological

Cognit ive

Psychological

Behavior (B)

Responses

Patterns of behavior

S-O-B Model for understanding individual behavior

S& O interact with one another which is a significant interaction and it is responsible for how a person behaves.B stands for behavior response pattern

All the variables interact with and influence one another.

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Situation: PhysicalSocio-culturalTechnological aspects of

environment.Psychological: CognitivePsychological process Personality of the

individual

Physiological: HeredityNervous system Sense Organs Muscles.Cognitive: ThinkingReasoningProblem solving

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1. Traditional management• Decision making, planning, and controlling

2. Communication• Exchanging routine information and processing

3. Human resource management• Motivating, disciplining, managing conflict, recruitment

Training and Development.

4. Networking• Socializing and interacting with others

1. Traditional management• Decision making, planning, and controlling

2. Communication• Exchanging routine information and processing

3. Human resource management• Motivating, disciplining, managing conflict, recruitment

Training and Development.

4. Networking• Socializing and interacting with others

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