CLB 3-4 Drop-in Workshop:

When to call 911

Activities

1. Former police office Bruce Day’s advice

2. Reading; Calling 911

3. Speaking; calling 911

4. Group discussion

Objectives

By the end of this workshop you should

know:

• When you should call 911.

• When you should not call 911.

• How to call 911.

Introductions

• What is your name?

• What is your country of Origin?

Reflection

Have you ever called 911 in Canada?

• Was it easy for you?

• Was it difficult?

Call 911

when you need ...

Bruce Day’s Advice

What advice does he give?

1. When should I call 911?

Crime in progress Out of

control fires

Serious medical

conditions

Car accidents

Heart attack

poisoning

Reading 1

The most important thing to remember is that You should call 911 only in case of emergencies. These include fires, crimes, and medical emergencies. Whenever you call 911, you should be prepared to provide the following information: your name, address, telephone number, a description of the emergency, and the location of the emergency.

Reading 2

If your emergency is medical, you may be asked questions about the victim’s condition. The 911 Operator may ask if the victim is breathing, conscious, and if he or she has a pulse. It is important that you stay on the line with the operator until an ambulance and paramedics arrive. Often, the operator can tell you what to do for the victim until help arrives.

Important Note

It is best if you can speak to the

dispatcher, but Remember; even if

somebody calls 911 and simply yells

HELP!, The police will still be sent to your

home. Never let your own perceived

lack of English speaking skills stop you

from calling 911. Calling 911 may save

a person’s life!

Reading Comprehension

1. When should you dial 911?

2. What information should you be prepared to give when you call 911?

3. Why is it important to stay on the line until help arrives?

4. But, what should you do in an emergency situation if you are unable to communicate well on the phone?

911 Script 1

Operator

caller

Operator

caller

Operator

caller

911 dispatch what's your emergency?

I am calling to report a car accident.

Is the victim conscious?

No, she isn’t.

What’s your location?

She seems to be breathing, but it’s quite shallow.

We are at 555 Jones Street.

Is the victim breathing?Operator

caller

Operator What is your name?

caller Patricia.

OK Patricia, somebody will be there to help you shortly. Stay on the line, I have more instructions for you ...

Operator

Operator

caller

Operator

caller

Operator

caller

911 dispatch what's your emergency?

I am calling to report a ...

Is the victim conscious?

No, he/ she isn’t.

What’s your location?

Yes, he/she is. We are at ...

Is the victim breathing?Operator

caller

Operator What is your name?

caller

Your name

OK ______________ somebody will be there to help you shortly. Stay on the line, I have more instructions for you ...

Operator

Speaking Practice

Activity 3

Read the following 10

scenarios.

Should you call 911 or

not?

Activity 3

Scenario 1

You go to your car at 7:00 am and

notice that the window of your car is

broken and that your computer is

missing from the front seat.

Activity 3

Scenario 2

A middle aged friend of the family is at

your house for dinner. He is complaining

about a sudden chest pain.

Activity 3

Scenario 3

You are out for a walk when you see a

neighborhood house on fire.

Activity 3

Scenario 4

Your 2 year old niece is over for the

weekend. You have good reason to

believe she swallowed medication

that would be dangerous for her.

Activity 3

Scenario 5

You live in an apartment. One night

you hear yelling and crashing coming

from your neighbor’s apartment.

Activity 3

Scenario 6

Driving home from work you see a

single car crash. The driver of the car is

conscious, but has trouble walking.

Activity 3

Scenario 7

Late one night you hear a crash next door. You look out your bedroom window and notice two men that appear to be breaking into the neighbor’s home

Activity 3

Scenario 8

Walking home from work you see a dog

that appears very hungry. It follows you

home. You enter your house, but the dog

stays on your doorstep.

Activity 3

Scenario 9

while at a party one weekend, a

guest drops a cigarette on the carpet.

Activity 3

Scenario 10

While running one day you fall and sprain your ankle. You have difficulty walking.

What did you learn?

When should I call 911

When I should not call

911

How to call 911

Thanks for Attending!

See you next time!