VOIP in Kathmandu-Comparison

Internet and Net Phone service- New Baneshwar

Including Old Baneshwar, Shankamul, Shanti Nagar , Tinkune and Anamnagar

Marketing Survey Date- May26 - June1,2014

Conducted by- Bhupean Rai

Introduction Internet service providers in Nepal

• Nepal Telecom - Located nationwide• Worldlink Communications• Mercantile Communications• Websurfer Nepal• Himalayan Online Service Pvt. Ltd.• Worldlink Communications• NetMax Technologies• Vianet Communications Pvt. Ltd. • Subisu Group • Namche Networks P. Ltd. • Infocom Pvt Ltd

• Everest Net Pvt. Ltd.

Background or Objective-The general background of this market survey or research –

• Leading ISP companies providing internet and net phone service at New Baneshwar area (Including Old Baneshwar, Shankamul, Shantinagar , Tinkune and Anamnagar area).

• Pricing or rates• Plan names and bandwidths and its features.• Average Voice minutes (Net Phone) on a daily basis.• Top Destinations for voice service• Peak Hours• Payment procedures • Important factors like satisfaction, Quality and price etc.• Suggestions and comments

EXECUTIVE SUMMARY-

• The survey was administered at New Baneshwar during five days from May 26,27,28,30th to June 1, 2014.

• The purpose of the survey was to collect basic data to compare various ISP companies at New Baneshwar and its services like pricing, features and quality etc..

• KEY FINDINGS –ADSL Services-Nepal Telecom–Monopoly

SURVEY METHODOLOGY-

• Interviews were conducted with the shop owners to gather data.

• Questionnaires were prepared (Close ended questions).

Survey Questionnaires• Existing provider name? (for internet and voice)• Cost or pricing?• Bandwidth?• Plan name?• Voice minutes on daily basis(Average)• Top Destinations?• Peak Hours?• Payment system?• Quality-satisfaction?• Important Factors to switch to new provider if not happy? -Price -Quality -Brand Name -Recommendation or others • Comments or suggestions?

SURVEY TARGETS

The goal of the survey was to identify the usage of Net phone services at various cyber cafes at

New Baneshwar Area (Including Old Baneshwar, Shankamul, Shantinagar , Tinkune and Anamnagar area).

FINDINGS

Leading provider- ADSL Nepal telecom-Monopoly

ADSL-Nepal Telecom HONS Net Max Classic Tech0

2

4

6

8

10

12

Cost of internet and voice data-Comparison

Shop Name ISP Provider Internet Voice Both Bandwidth

Nir Vision Communications

ADSL- InternetClassic Tech-Voice

1700 3000 Unlimited Plan256Kbps- ADSL512Kbps-Classic

UNO Cyber Net Max 6000(Net & Voice)

Unlimited Plan

Communication & Cyber

Himalayan Online Service pvt.ltd.

3500(Net & Voice)

Unlimited Plan512Kbps

ShantiNagar Stationary

ADSL 1017(Net & Voice)


Eland Communications



Samrat Communications




Chitwan Cyber Cafe

Himalayan Online Service

4000(Net & Voice) Unlimited Plan512Kbps

Cyberland ADSL 7000(Net & Voice) Unlimited Plan1Mbps

Guru Kripa Cyber & Mobile Shop

ADSL-InternetVoice-Easy Call

3050 1000(As per required)-3000 average monthly

Unlimited Plan 512Kbps

Broad Cyber Himalayan Online Service

3000 Unlimited Plan 1Mb (Fiber)

Panetta Communications

ADSL 600(As per required)

Not Working right now

Unlimited Plan 256Kbps

ADSL SERVICES-NEPAL TELECOM–MONOPOLY


Shree Brothers & Communications

ADSL 1700 Unlimited Plan

Ayusa Stationary ADSL 1700 Unlimited Plan

Royal Digital & Cyber

ADSL 1700 Unlimited Plan

Top Destinations- India

India Japan Gulf Countries

Europe Malaysia0

2

4

6

8

10

12

14

16 Royal Digital & Cyber

Ayusa Stationary

Shree Brothers & Commu-nications


Broad Cyber


Cyberland

Chitwan Cyber Cafe





UNO Cyber


PEAK HOUR- 5-9 P.M. Evening

Evening 5-9 P.M

Morning 8-10A.M

Afternoon 12-2P.M

02

46

810

1214


UNO Cyber





Chitwan Cyber Cafe

Cyberland


Broad Cyber



Ayusa Stationary

Royal Digital & Cyber

Voice Minutes- Customers use every day (Average)

Shop Name Hours (Daily Basis)

Destinations

Nir Vision Communications 1hr India

UNO Cyber Not working right now

India

Communication & Cyber 30 mins India & Gulf

Shanti Nagar Stationary 1hr India, Gulf & Europe

Eland Communications 15 mins India,Gulf,Europe & Malaysia

Samrat Communications 1hr India,Japan,Gulf & Malaysia

Chitwan Cyber Cafe 2-3hrs India

Shop Name Hours (Daily Basis)

Destinations

Cyberland 1-2hrs India,Europe,Japan & Malaysia


2hrs India, Japan, Europe & Gulf

Broad Cyber 5-6hrs India

Panetta Communications Not working right now India, Europe etc.


2hrs India & Japan

Ayusa Stationary 1hr India, Europe & gulf

Royal Digital & Cyber Not working right now India

Payment or Billing procedure-Monthly

Quality and Satisfaction-• Most of them are satisfied• Quality –Good(can be better)• Technical problem solved on time through calls

RESULTS BY QUESTION

Are they ready to switch Providers? If YES ! then what factors motivates them?• Most of them said will think about it

• Those who said will think about it, for them Cost and quality is important factor.

ISPs and Coverage-

Provider Service Coverage Contact

NTC ADSL Almost 75 district http://ntc.net.np

WiMAX Major cities of Nepal

NCELL 3G Internet Major cities of Nepal and in Mount Everest base camp

http://ncell.com.np

World Link Cable Zoom Some part of Kathmandu

http://wlink.com.np

Wi Zoom


Broadlink WiFi Central development region, Western development region and some part of Eastern development region

http://broadlink.com

Subishu WiFi Some area of Kathmandu http://www.subisu.net.np

Classic Tech WiFi Some part of Kathmandu valley

http://www.classic.com.np

UTL CDMA Many area in country http://utlnepal.com


Mercantile WiFi Some part of Kathmandu valley

http://mos.com.np

Vianet WiFi Some part of Kathmandu valley

http://vianet.com

CWC (Cherry World Communication Pvt Ltd.)

WiFi Some part of Kathmandu valley

http://www.cwc.com.np

Installation CostISP Installation Cost

Worldlink Communications Rs. 3000.00 Deposit: Rs. 1000.00 refundable*Conditions apply. VAT applicable on all costs *Refundable amount will be returned after the device is handed over to any of worldlink branch

Mercantile Communications Subscription Charge: Rs 2,000 (per year)Installation charge: As per requirementContract period: 12 monthsPayment terms: 3 months in advance

Websurfer Terms and Conditions :Installation charge = NRs. 3000Refundable Security Deposit = NRs. 1000Wireless equipment will be provided by Websurfer till the contract period.Cable cost will be charged separately, Client can manage the cable by their own or purchase from Websurfer @ Rs.30/meter.Above quoted prices are exclusive of VAT.

ISP Installation Cost

Himalayan Online Service Pvt. Ltd Installation :- Rs. 5000Fiber Installation Rs. 55/m and media converter Rs. 8000 Note: All above rates are exclusive VAT.

Net Max At least advance payment of 3 months is required.Installation of additional outdoor CPE may be required.Internet telephony service under the brand name "CALL MAX" is available in most of the cities through our distributor network. CALL MAX is popular for reasonable call rates and unmatched voice clarity to communicate with family and friends abroad.

VIANET 14,999 for 3 months internet with installation(Offer)

Nepal Telecom ADSL Broadband InternetRegistration fee : NRs 500.00 only (one time charge) (Excluding taxes)

CONCLUSION• NTC ,Himalayan Online Service, World link, Subisu Net, Ncell and Broad

link are the main players in the market in Nepal. NTC after launching its ADSL, its subscriber base increased rapidly. ADSL provided by NTC is a widely available and cost effective solution that satisfies Internet need of majority of users.

• 3G internet by NCELL is perhaps one of the fastest internet in Nepal, however it drains your purse in a wink compared to any other services. Likewise, UTL provides CDMA Internet services but it requires good signal strength to have desired speed.

• Once again we can say Nepal Telecom is the leading Internet Service provider in Nepal held a monopoly at New Baneshwar area.

THANK YOU